Louis Vuitton Plano Legacy West

I just wanted to come to the store and exchanged my birthday gift from my husband. I ended up seeing two sales associate were fighting for the sales commission because I exchanged for a little more expensive bag. Even though they had a discussion at the back office, but I can see the way they treat me differently. At a high-end store, your customer really don’t want to see those kind of behavior in front of them and hope you guys can do better.

Louis Vuitton at Legacy West gets a three-star rating from me. The store is really nice, clean, and well-represented, showcasing the brand beautifully. However, my only issue is the staff—they weren't friendly or helpful. I just wanted to browse, but they walked around like I was going to steal something. Come on, I own a ton of stuff from LV! Just because it's expensive doesn't mean I'm going to steal it. A more welcoming attitude from the staff would make the shopping experience much better.

I will never shop at LV again. I am a significant customer for over 25 years. I bought a pair of sunglasses that have issues. They aren’t perfectly level, hinges don’t have enough strength to them. I’ve only had them for 2 weeks. The guy at the store refused to replace them, even though they are in perfect condition. He kept telling me he was too busy to help because it’s Father’s Day weekend. Well, I’m a father as well. I was treated like I was someone off the street who was just there to look, but no intention to spend money. I’m leaving the brand (as I told him), but he didn’t care. How could anyone want to buy from a brand that treats their customers so poorly! My advice is to shop elsewhere.

Buying a fragrance is a commitment and, despite what other reviews have said, the employees here understand that. I've been to this location a few times and every time I've been met with exceptional customer service. Today was no exception. Loani helped me out today with trying new fragrances. She helped understand what fragrances I already had and walked me through a few suggestions. She went above and beyond with offering a sample for me to test in the real world (performance is important to me). She really did go above and beyond for my quick stop today. Highly recommend checking this location out despite what other reviewers have said. You might get lucky enough to have Loani help you out.

I must say the store is really nice, clean, and the brand was beautifully showcased. However, my only issue was one of the staff members started out friendly and helpful. Not sure where we took a wrong turn. My goal was to browse and purchase a couple of fragrances. Although, the sales lady followed me around like I was going to steal something. I still continued to shop and try to find the fragrance that I wanted to buy. I asked her if I could have a couple of samples of the newer fragrances I was considering buying. She came back with one sample and told me I could only have one? Really, Come on, Several months ago I went to the Galleria LV location and the salesman was able give me samples of the fragrances that I was considering buying. Nonetheless, I was surprised in her attitude and argumentative behavior. I refused to pay for an expensive product if I’m not sure if I will like it. Thank you LV,

It has been a pleasure to purchase with Briana, and I can confidently say she delivered an exceptional experience from start to finish. Her warm demeanor, responsiveness, deep product knowledge, and intuitive understanding of luxury service truly sets her apart. I value shopping with Briana immensely and look forward to our future encounters!

We visited the Louis Vuitton store in Plano, Texas, today to find a birthday gift for my dad, and we had an exceptional experience, thanks to Sarah. The store itself is fantastic, with a wide range of high-quality products that never disappoint. We've shopped here many times before, and it’s always a pleasure. Sarah was incredibly helpful and personable. She was sweet, knowledgeable, and made the shopping experience truly enjoyable. With her assistance, we found the perfect gift—a small, black leather wallet that exudes quality and sophistication. The store was immaculate and spacious, providing a comfortable and luxurious shopping environment. The security guards were also very nice, adding to our wonderful experience. Thank you, Sarah, for making our visit so memorable. We love Louis Vuitton!

Beautiful store. I had only seen the bag briefly quite some time ago that my wife wanted, so I didn't give Amy much help in narrowing down selections... but she was fantastic. Very patient with me, looked at a lot of stuff, and we ended up finding the perfect one. Bag was a big hit. Great experience at the store. Amy, I was wrong though, she did want the wallet too. See you soon.

"The Joker And The Queen" First, I must say it's quite a headache to have an "impulsive shopper" wife. On May 18th, my wife bought a new handbag from the LV store at North Park Mall. When she couldn't wait to share her joy with me, she noticed that it was a defective item with a big crease. At that moment, I paid little attention to her complaint. "Just exchange it for a new one. OK, there's a quieter and more convenient LV store nearby, right?" However, this decision taught me a frustrating story the next day. On May 19th, after worship, my wife and I went to the Louis Vuitton Plano Legacy West and were greeted by the store manager, Neil Golden. He surprisingly refused to assist us, not even willing to look at our packaging, item, or receipt. Then, Mr. Golden gave us a very weird response, "We never sell defective items to OUR CUSTOMERS. Our boutique cannot accept your return. You can contact your sales associate and handle it at North Park." I was indeed shocked by the rude treatment my wife faced. I reminded him and argued that the policy allows exchanges at any boutique and requested to speak to a higher manager, as I would have to escalate this matter. Obviously, my communication and sincerity failed. Mr. Golden immediately SMILED and handed me his business card, replying, "I am the store manager. A complaint? No problem." As a loyal customer who has engaged with and purchased LV products for over 20 years, I have sufficiently good experience with LV around the world. Even at the globally renowned and proudly known Louis Vuitton Maison Champs-Élysées, I have never experienced such service. LV is a great company that satisfies many women's dreams and desires for beauty, with excellent service to match. Yet here, I encountered a ridiculous "joker" in the Queen's palace. Frankly, Mr. Golden's professionalism and maturity might be more served for the food department at a supermarket.

I had a question today regarding a preowned LV bag. Chanel took my phone call and thoroughly answered my question in a very pleasant and professional manner. She was exquisitely friendly and gave me several good ideas that I had not even considered! It's fabulous when you connect with one person and it changes your entire day! Thank you, Chanel, for your time and your friendly suggestions! I appreciate you! I will shop at this boutique because of the customer care that she provided! :)

Some of the friendliest service I've ever gotten in an LV. Loved the store layout and selection. I was just a little disappointed with the way they store their stock. The wallets are all jammed in a drawer, and all of them had scratches on the metal. Zero protective wrapping. For the price- why?

If you go into this store, you'll get 2 things: 1) ignored and 2) treated rudely. Advice: go into Gucci a few steps away. Gucci sales staff are friendly and helpful and will be more than happy to have your business. Gucci is nicer and less ubiquitous, anyway!

Stopped here while away from my regular LV store in Miami. This location was great, they were attentive and walked away with some new LV.

Came in Louis on Friday dressed in workout clothes. Immediately judged by staff because of my age and clothing appearance. The lady who was "helping" me was extremely rude. I would have purchased something but did not want her to make commission off my purchase. I would rather just go online and purchase now. The store was empty. Maybe if your employees were nicer and less judge mental, you'd have lines out your door like the rest of Louis Vuitton stores do.

Legacy West bordering the Billion Dollar mile into Frisco continues to transform Dallas area shopping and dining habits. With this stunning new store,no longer will you fight traffic into Dallas. Yea! Come on out and enjoy the convenient parking in the nearby garage. They have everything you have come to expect at the other Dallas area locations with the addition of an amazing New Opening inventory.

Spend more than $4000,00 dollars and they not let my daughter to use the bathroom bad costumer service.

Wonderful store in The Shops of Legacy in Plano. I had a repair issue and the store took awesome care of me. Every time I came in I was treated with the helpful attention I could ask for. A shout out to Alanna Perez for her help and follow-through. I highly recommend!!!

the only good thing about this location is the security Officer with the beard!!! even though he does security, he greets you with a smile, ask how you're doing, and you can actually tell it's genuine!!! he's very very attentive he doesn't miss at all!

Seriously lacking customer service. Stopped in to purchase a gift, store was not busy and only one associate acknowledged me. I was passed to another associate, who had zero interest in helping me, she showed me the item I was looking for and while I was asking her a question she walked away to help someone who walked in! I'm standing there, waiting, she's showing this guy bags and after several minutes I leave. I assume unless you are dressed a certain way, they have no interest in you, sad as I walked down to Gucci and purchased a lovely gift.

Worst customer service ever. My husband bought me a small crossbody bag for our anniversary. I tested it at home and realized it wouldn't fit all my stuff. Brought it in to exchange for a larger bag and they said because I put a credit card into the credit card holder at home the bag was now used and they would not let me exchange it. I never even carried it out of the house. They tried to tell me it's like a car. Once it's left, you can't bring it back. I said well at least w a car they allow you to test drive it to see if it works for you before you purchase! Will never buy another LV bag again.

Pam helped me with my bag. The corners were damaged after a little over a year and they found a solution to help me. She offered many options and was patient while I made a decision. We'll definitely be back!

If I could give it 0 stars I would. They had us waiting in the cold for about 15 minutes only to get into another line inside the store. The greeter at the door said it would be another 10-15 minute wait once inside. We waited an HOUR! Ended up leaving because we were not about to wait any longer. Absolutely ridiculous.

Great store and super helpful staff!!!! I was so excited that this location was directly under my temp corporate housing I was obsessed with these glasses- said sold out everywhere - found them! (Excuse the PJ's) I was so happy I found them

I came in looking for a specific item but I had a few other items I was looking for. And the woman checking me in to the store could not have rushed me out the door faster. The worst Louis Vuitton store I have ever been to.

I was called by Louis Vuitton to let me know my bag was back from being repaired. The lady assisting me in store could not have been less friendly. Once she came back with my repair, she attempted to get me to pay the fee that was clearly "waived" on the work order. It even said "FOC," which I assume meant free of charge. She not once asked if I wanted to see my bag. I got it out myself and looked at it. Then as I'm waiting, she looks at me, then asks another associate if I have to be there. To which the other associate said, no, that I could leave. I ask if I can have my receipt of work order. She says "I guess if you want it." Just wow. I get it, you think you're not making a sale because it's "just a repair." Well, joke's on her. I also came to buy a new bag, but after her lackluster customer service, I chose to just leave. Wish I'd gotten her name. Might just drive the 2 hours to get it to add to this review. Stay tuned.

It started off well, ordered Grand Palais online for pickup at this location. While at store, "client advisor" Demi Harris assisted with her Manager telling me how much they appreciate my business. So I decided to picked up the latest scarf for the new season, not in stock, had to order. They advised it would be in 2 days and that if I had future purchases that Demi would be there to assist, and passed along her card. We all know calling the number online is useless so I left feeling that I had a contact if I had question on future purchases. That's where the customer experience ended. Had to called numerous times, two days later, no luck, even texted. The phone # that was on the card didn't even have their voice mail setup so couldn't leave a message. I get a text stating "sorry, I was off that day, your purchase is in Transit" nothing else. So I wait an additional two days and tried calling rep. USELESS, She would not answer phone, couldn't leave message as well. So again I start testing. Hours later I get text. "IN TRANSIT". So I immediately text back, we'll WHEN? When should I expect it to be in? No response! So I called, NO ANSWER, literally 10 seconds after she texted me. Unbelievable! I would expect this type of service at the flea market and this is where this client advisor should be working. Yea, I said that!

Very disappointed. I visited here today 9/6/2021 with my husband. Was prevented from looking around. I have money spend on a new LV purse. Very hard to spend that money when the 16 year old door bouncer tells you that you must remain the holding area until an associate can answer any questions that you have. No sir, I'm like most consumers and I buy with my eyes. I do not need someone making me wait at the door until they feel like letting me in.

They were very helpful to me and respected me as well as the other costumers even though I am 18 and they helped me in purchasing a nice new wallet! I almost knocked over the chair there and they just gave a good laugh . I highly recommend Louis Vuitton

This location is not it. The wait is ridiculous! They let people stand around and have full conversations while ppl wait in line. I get it, you want the whole experience but DANG! Do better! They don't care about safety protocols. The employees have masks but not the shoppers. Will definitely NOT come back. Please go to the NorthPark location! Better service there and less of a hassle.

worst ever!!! there service line is just dumb!!! I have verified everything they ask and they still can not answer a simple question...

I just bought a wallet and perfume. Got home and the perfume was not the one I asked for and was $250 for a travel size bottle. I called customer service and he did not help me to find any receipt that was for this purchase and told me to just drive back up there and wait in a long line. No happy.

Visited the store on a busy hot Sunday. We were greeted right away and asked what we were shopping for which I replied just browsing shopping. They offer you optional masks if you're not wearing one. A salesperson greets you when you're at the front of the line and helps to stay with you while you shop. We looked at women's shoes - they didn't have any in my size (US 9). Husband looked at shoes but didn't care for any aside from similar ones he already had. I ended up getting a purse that caught my eye. Our salesperson asked if it was my birthday or anniversary or special occasion and I said no. She then commented in a tone that sounded impressed and that she wishes her husband would let her buy purses for no occasion at all. I would've rather had a more mature conversation like I do with folks at other high end brand stores. I would've given this review 4 stars but it wasn't the best in-store experience. It was just ok. We are new to Dallas so I should visit the other LV stores in town to compare.