Coffeshop L.
Yelp
This is my first time staying at this property. When I arrived, I was told by the manager that all the rooms were full. Apparently, they have a 4:00 pm check in. However, I was watching several people being checked in well while I was waiting in line! I had just left another Marriott property earlier in the day in Newport, KY and they weren't allowing late check outs because they were expecting the hotel to be full. That seems like a great idea: planning ahead. If you are going to be booked then don't allow late checkouts. I'm no longer an at Ambassador level with Marriott (which was great by the way), however, I'm still Titanium.
Now, here's the thing. Even though other people were being checked in, I was annoyed, but not angry. The manager asked for my phone number and she said she would call me in thirty minutes to let me know when my room was ready. Let's skip to the end. Two hours later, I returned to the hotel. She never called. When I tried to check in, there was a mix up at the counter. However, there were two very nice people at the desk: Tanya and Corry. They actually know ho to deal with customers and make you feel special. They are the only reason that I'm giving this hotel 2 stars. Oh, and because of the gym. It is a nice gym.