J G.
Yelp
**Review: Disappointing First Visit to Canada and Subpar Service at Louix Louis- St. Regis** (Originally written 6/30/24)
Traveled to Canada from the US for the first time, and I was disappointed with the city as a whole, especially the treatment by the waiter/waitress staff at most of the establishments I visited. When we first arrived, there was a medical incident, so the staff's attention was understandably on that guest's needs. However, during the shuffle, we lost our male waiter, who ran off to assist, and we were assigned a young lady.
The duo next to us (of European descent) and my guest and I were served by the same waitress all night as we were seated nearly simultaneously (we were first), but she was definitely more attentive and engaging with them. They ordered items from each category (drinks, appetizer, entrée, dessert) on the menu, while we only ordered two drinks and entrees since we had an early flight back to the US and didn't want leftovers in our hotel room. As a result, we were not checked on as frequently and service was slow. That seemed to be a trend in Toronto all weekend. Maybe this is a slower-paced area than the US.
Additionally, we had noted in our reservation that we were both celebrating birthdays, yet no one wished us a happy birthday or brought out any surprise dessert. This is customary at most restaurants, and I saw on their tagged location on Instagram just 11 weeks ago that a young lady was presented with what looked like a strawberry shortcake with drizzle and chocolate spelling out 'Happy Birthday.' I'm left wondering if we were being discriminated against for a number of reasons.
I had high hopes for this place because it's at the St. Regis and has a wonderful vibe and atmosphere upon entering, but we didn't leave with the same impression. Very disappointed.
**Update**:
As of 7/24/24, the restaurant has stopped responding to my emails. It's been nearly four weeks, and I still haven't received the promised refund. I have all the emails to prove our communication. Initially, they claimed they couldn't refund the money to my card, even though it is a nationally accepted cc and had no problem taking the money from my card. They said they would mail me a check, and I provided my mailing address 3.5 weeks ago, but I have yet to receive anything. They even asked me to remove my Google review, which I said I would consider if I got my money back. However, given the circumstances, I won't be removing the review. It will stay.