Love, Bonito JEM - Women's Fashion & Clothing

Visited last week on a weekday evening. The fitting room has these tall and heavy curtains as doors. I spent several minutes trying to draw the curtain closed because it wouldn't budge. The fitting room staff were occupied with other tasks and didn't notice that I was struggling. A very strange design for a fitting room, which made the whole experience unnecessarily frustrating. The one good thing about this branch is that it's less crowded compared to other branches like Somerset.

I visited this store today to buy clothes, and I absolutely love this white shirt! The staff were very friendly, especially Cindy — she speaks great Chinese, helped me tidy the clothes, and was very attentive. I also want to thank the lovely receptionist who speaks Chinese; she’s beautiful and patiently communicated with me the whole time. Thank you for your warm help — see you next time!

Darweena is so professional and sweet . I love her service! She recommended me tops and pants for my photo shoot and my upcoming job. Instead of getting a to and bottom , in the end I had 5pcs 🥰

Excellent shopping experience. Served by Siva who passionately recommended clothes to me and also very friendly to help me do my IG story. Lb is fortunately to have such a good staff. The clothes are always trendy, comfortable and easy to wear. Price point is friendly. Repeated customer.

Enquired if there is a Size S for a certain product to try as they only display very small or very large sizes for that item. sales associate said “have cannot try”. I had to clarify several times do they not have it in stock or they dont allow to try size S. Went back and forth with her just mentioning cannot try. Then she finally said “we are closing, cannot try”. She could have clarified that, im totally okay with not trying today, can just inform me we have it instock but can come back another time to try. When i left she said to her colleagues “tak specific uhh??” Sister im not malay but i do know what that means and yes you werent specific at all. Pls train your people to phrase or express themselves clearly ya. This was 9.35pm, wouldnt thought that thatll be the last try on timing hence i didnt think about that meaning of her words. Totally understand though. Just express yourself clearly and do not speak behind customer’s back, doesnt reflect well on the brand yes?

I found a pair of jeans at Jem, but the Chinese sales assistant at the counter checked and said there was only one left, a display is the last piece, and told me to go to Funan or Orchard. Later, I checked the website and found that Jem still had stock, so I went back to ask another sales assistant to check again. Sure enough, there were a few left. Otherwise, I would have wasted a trip to another location, which is a waste of customers' time. The company should properly train its staff so they don't rush and fumble, or give customers the runaround!

Highly recommend Wang Wen of Jem Love Bonito. Excellent customer service and professional advice given for my Partner’s wedding. She was patient, professional and gave very good fashion tips and advice for my event and I really appreciate it. I am a happy customer and Wang Wen deserves to be recognised for her efforts. Please reward her or promote her. Thank you very much Wang Wen, you will go a long way.

Rycca was super nice! My best shopping experience to start the new year She was kind and very informative about the discounts and all without me even asking I would definitely recommend LB cause of her