Melissa B.
Yelp
It's a matter of principle that I don't write bad reviews. I always speak to the owner or manager so things can be rectified in a polite way. However, the owner stated, "I don't care if you write a bad review!" So here you are. I just paid over $600 for them to ruin my hair. No refund, no apology, no responsibility. One of the stylists damaged my hair to the point that half the length of my hair shaft broke off. Via text, I politely communicated with her, and she agreed to give me a complementary haircut to remove some of the damage. Most people would have been hysterical with such damage, but I did not yell or cry or get emotional. Hair grows out, so I just wanted to rectify things as much as possible. Yet after the haircut, which was not the length I prefer - but what choice did I have with such damaged hair - she told me I had to pay and if I didn't like it, I needed to speak to the owner! Incredible. Still speaking politely, I explained the situation to the owner. He stood over me and would not stop abusively lecturing me, as if it were my fault. I didn't engage him (it's never worth it with such people). When he finished, I told him -- again, politely -- that we had a difference of opinion, and that if something goes wrong and a client is not happy, at the very least he should try to rectify the situation. He said I needed to pay for the haircut and that he did not care if I wrote a bad review. So be it. I paid without arguing or speaking a word (why bother at this point?). And so, here's the bad review. Be forewarned. I was a client for years, but will never again set foot in the place. It's sad when people who work in the service industry only care about money, rather than ensuring that their customers are happy. In the event the owner responds to this review by saying that my name "is not recognized," denying I am a client as he has done to other who have written bad reviews on Google, let it be known that I went to Lovella Salon at 1302 Second Avenue.
