Erland Ang
Google
I had a mixed review during my stay in here. First let me speak about the room quality
I like the bed because it is quite firm, the lighting needs improvement (I feel it is too small though it is still acceptable. Everyone must take notice that this hostel doesn't have an elevator, so you must carry everything through stairs.
Service: I noticed that you have a friendly staffs, but you also have a rude staff. I almost gave a 1 star for this because the accident happened during my check-in. I was given the Railway Twin room instead of the Double D room. Although it was the online booking agency mistake, one of the staff was very rude to me. I want the staff help calling the operator, one staff refused to do so and saying that it was my problem not them (this is the worst thing a staff would do to their customer). Luckily other staffs were really helpful, they helped me to contact to that travel agent and I speak to them after that (according to them the same problem has happened few times).
The next thing is I extend the booking for a day. There was probably a miscommunication between me and the staff (my booking was made a day after what it is supposed). Surprisingly, the same rude staff CONFRONTED me just before I walked up to the stairs, saying repeatedly that I didn't book the room. Her words were rude & very aggressive. It happened just a day before my flight, so I didn't want to make anymore fuss.
Besides a below-par service made the staffs just due to this particular staff, this is a great space to meet other solo travellers. I would recommend anyone who wants to make new friends.
Price is competitive considering the facilities that this hostel offers. Just be careful with that particular rude staff, hopefully the management gives better training on how to handle complaints.