Lucas Hotel

Went to Lucas Hotel for a Christmas work function. Food was amazing but unfortunately the service and attitude of staff was terrible. Ordered all meals at the same time but everyone got their meals on the table apart from one which didn't come out for a further 8 minutes. Had to ask for some service from a staff member to order deserts and once again one person had to wait an extra 10 minutes after everyone else's deserts arrived (same deserts as 2 other people on the table). Would be a good idea to get more training for staff and attitudes that actually feel like they want to be there. Would love to come back but won't be unless the staff improve on service.

From the moment you walk into the Lucas Hotel, you’re greeted with such a welcoming vibe. You never wait long to be seated, and the atmosphere in the dining area is warm, relaxed, and inviting — perfect for a meal out. The food is absolutely fantastic, and the staff are all so lovely and attentive. A special mention must go to Ysabella — what an incredible young woman! Her service is truly exceptional. She goes above and beyond to make sure you feel valued, not just like another patron passing through. Always cheerful, friendly, and professional, Ysabella’s approach to customer service is something you don’t often experience anymore. She really makes the dining experience extra special. Highly recommend the Lucas Hotel — great food, great atmosphere, and outstanding service!

Great food, big meals, very reasonable prices, took quite some time to take our orders but couldn't fault the mains. Desserts were OK, very well priced. Would definitely return.

Absolutely love all the improvements, much nicer and love that I could read the specials while still seated. Staff were so friendly, and made me feel comfortable for my allergy requirements. Even when a change of meal was required, they were super understanding and thoughtful.

5+ stars. We shared the seafood for one. OMG there was so much!. Tasty salmon, very lightly battered juicy white fish, great garlic prawns, oysters kilpatrick, s&p calamari. I cant eat scallops so the waitress happily arranged they be replaced. All cooked to absolute perfection. Only dissapointment - we could not fit in dessert. I guess we will have to come back tomorrow. 😃

Fantastic service. Great food . The staff were excellent. Friendly and obliging. Was fast service too. The dining area has such a welcoming atmosphere. Easy parking out the back . Generous portions . Well done to all

We have been dining here quite a bit and we have never had a bad meal at all. Always leave extremely happy. Was there tonight and was amazing thankyou also friendly staff

Food is brilliant. Service is awesome. I would highly recommend going here for a meal

Great lunch before we headed for the spirit of Tassie a gem in a wilderness of average service food and wine

One of 2 of the best places to eat in Latrobe. Never had a bad meal yet. Some of the waitresses are just lovely and I wish I had their names. Sticky Date Pudding is to die for as is Chicken Snitzel with chips, salad and a jug of your sauce choice. I love the pepper sauce and pour it over the chicken and chips. So yummy