Glenys McEwen
Google
We went here for a birthday and the experience was extremely disappointing, especially as we have been coming here for many years. We ordered 3 cappuccinos (extra hot) and 1 almond cappuccino. What arrived was only 2 cappuccinos and 1 almond. We waited for the third, asked a staff member, and were told it was coming. Meanwhile, the coffees we did receive were cold.
After asking several more times, the third cappuccino still hadn’t arrived. When we asked again, the staff insisted we had only ordered 2 cappuccinos and 1 almond. The reason we believed we had ordered 3 is because the prices charged matched what we expected for 3 cappuccinos and 1 almond, not 2 and 1. Instead of acknowledging this or apologising, the staff member was rude and argumentative.
Finally, after chasing it up a fourth time, they brought the third coffee, throwing it down with a dismissive “here’s your free coffee.” The whole experience was terrible, especially given the occasion, and showed no customer loyalty or care despite our years of coming here. Even the remade coffees were unpleasant. Rude staff, poor service, and very disappointing overall