Satia C.
Yelp
Could have been four but the assistant manager dropped the ball. We were greeted warmly and received attentive service. Bread was served straight from the oven. Warm and aromatic. We chose to bypass the appetizers in favor of going straight straight to the entrée. My spouse and I ordered the salmon and the tuna. Both dishes were served almost as soon as the bread was cool enough to touch, could have used a little more time to just enjoy the bread before the entrée was served. But the fish was perfectly cooked, vegetables, and sauce, and presentation all worked well for a lovely meal. We were then offered dessert and we ordered the cheese plate which we shared, along with a coffee and tea. This is where our meal fell apart. It took a while for the cheese to come to the table. I had already finished half of my coffee (and the bread being served with the cheese had been brought with the coffee and tea) before the cheese finally arrived. we finished our food, our tea and coffee, and waited. And waited. And watched the assistant manager who was our food server attend to the couple who had arrived after we arrived. I think I can say with confidence that they were regular customers as he stood and talked with them for quite a while when we first arrived, when we were already beginning to eat our meal. They were talking very loudly, and it was difficult for us to hear one another speak, but the conversation ended and we were able to enjoy a conversation over the rest of our meal. Another couple sitting at another table also arrived after us and then another. The second and fourth customers were attended to repeatedly while we tried to get the man's eye so we could have our check and get our coats back. He repeatedly ignored us, to the point that we had to ask another person to help us because we had an appointment following the dinner and we were beginning to run late while we waited and waited and waited. Nikki, the person who helped us, was very gracious, apologized unnecessarily because she was not the one who had ignored us for nearly 20 minutes. She brought us our check, which we paid immediately, and went to fetch our coats. She returned with one coat, which was not even one of our coats, And we waited some more while she tried to find our coats. We watched as our former server the wrong coat and give it to the second couple that had arrived after us. I'm also going to point out that the couple had that now had their coat also received their check while they were still eating their dessert. Meanwhile, even go over there to help her find our coats today Nikki was still trying to find our coats. We weee thevfirst customers of the night. I don't know why our coats were so hard to find. Nikki was eventually able to find our coats with my spouse's help, and we left the restaurant, satisfied with the food and drastically disappointed in the service.
For all we know, if it hadn't been for Nikki, we would still be sitting in the restaurant, waiting for our check, hoping we would eventually receive our coats. We have multiple friends and family that live in and around Amsterdam, and we try to find new restaurants and places that they can enjoy. This is not a restaurant we will recommend to anyone until they can get these things sorted out. The food was not so outstanding that we can overlook the rude service at the end. Five stars to Nikki!