Alison B.
Yelp
While the coffee and pastries are great quality, this low review is based on poor customer service. I have been 3 times, each met with negative customer experiences. While mistakes happen and can be forgiven, I have NEVER received friendly service. On the contrary, I have been met with entitlement and rudeness. See below for detailed accounts:
The first time I ordered a large drip for my partner and a small drip for myself. The barista first poured the small and set it down on the counter. Next he poured the large , but realized that he under-poured. Rather than add coffee to the large cup, he took my small coffee and dumped a couple ounces into the large cup. I politely asked him to please fill back up my small coffee. He did so begrudgingly (i.e., he rolled his eyes).
The second time, I ordered $36 worth of coffee and pastries for myself and visiting family. I had a $50 bill and the cashier said they didn't take 50s. This was hard to believe, since my bill was only $14 shy of $50. Part of my order included a bag of coffee beans. It was only after I paid (with a credit card instead of my preferred method of cash) that I was told they only had pre-ground beans. I needed whole beans, so we had to reverse the transaction. I'm not sure why they didn't inform me of this BEFORE they charged me. What is worse, in my opinion, is that no one apologized or provided a friendly experience. During this same visit, I ordered 3 pastries. When I got home, one of them was a savory cheese croissant, instead of the peach danish I had ordered.
Most recently, I came back to place another large order for my visitors. After the original order was placed, I go back in line to order 1 more drink - an iced mocha. I sat down to wait, since there were 3 drink orders ahead of me. I watched as those 3 customers received their drinks, then watched another half dozen or so customers order and receive drinks (who came AFTER me). I politely went up to the counter to ask the barista if the iced-mocha was coming, and he gave a curt "yes". I then saw him quickly grab a cup and hurriedly make my drink. It was obvious he forgot. Again, this is ok - but the fact that there was no acknowledgment or apology is the epitome of poor customer service.
In sum, I wanted to like this place because of the quality products and proximity to my house. I wish the owner was aware that his/her employees are making many mistakes and doing so without any sense of hospitality.