Sabrina F.
Google
We decided to go bowling at Lucky Strike last night and our party was extremely disappointed with the service from everyone at that bowling alley. After we got situated in our lane, our waitress helped us out with drinks and was pretty fast about getting them to us. We bowled for a little while and put a few orders in for appetizers, which were also brought out fairly quickly. Things took a downward spiral after that first 45 minutes of playing our 2 hour game. We finished our food, ran out of napkins / drinks and hardly ever saw our waitress again for the rest of the night. After not being able to wait any longer just to clean our hands and refresh our drinks, I had to actually go up to the bar and ask him if they had more napkins. The bartender said “no, but your waitress can get them for you”, how can she get us napkins when she’s not even making regular rounds to our table??? That’s when I told him we haven’t seen her in a while and we had to use the small black drink napkins just to wipe our hands off. Our waitress kept going to the back room and coming back out only to help the bigger parties, we were completely avoided and ignored. When we were finally ready to leave, we put our shoes back and another waitress (not even our original waitress) came up to help us with our bill. She had blatantly hinted about leaving a good tip for our waitress that was “pregnant and working hard”, which is an extremely horrible tactic to use on customers who have been ignored all night (I understand the stresses of working while pregnant, but this situation was easily avoidable and had to nothing to do with her pregnancy, we just needed someone checking in on us regularly, as she should’ve been doing, instead of only focusing on just the big parties; I saw plenty of other staff around, and not one ever checked in on us, we even tried to flag our waitress down a handful of times and we were ignored). Finally, the kicker of the night was when my boyfriend told me the pay screen had no option for a tip smaller than 10%, as a person who has worked in the service industry before this was an insult because she hardly did anything for us to deserve it. Overall, I would recommend going back for the bowling, but the staff really lowered the bar for the rest of our experience, especially knowing how much money we spent.