Lucky's Pet Care

Wonderful experience! They were so gentle and caring with my pet, and the grooming was perfect. My dog Lucky came out looking adorable and so happy — highly recommend! The best part Lucky runs in happy to go to grooming.

DO NOT GO HERE! This might be the worst service I have ever experienced for a place that I had high hopes for. I had walked by the storefront one morning and decided to peek inside. I spoke to the congenial front desk person who gave me a rundown of their services and said that they have a First-Time Customer reduced rate. I called to schedule an appointment for noon. The morning of, I got a call the day of to tell us that they need to move our appointment earlier because the store was closing early that day. We were accommodating and agreed to come earlier. We gave our instructions for how we wanted our miniature poodle's cut to look - A teddy bear cut. Pretty standard for the breed and all groomers should know it. After dropping him off and they started to work on him, they discovered some matting. The front desk person called to ask if they should de-mat under his ears for an additional fee. We said "yes" to the $30 upcharge. I asked for the total with all of the services. This is when I was informed that there was no "first-time customer" discount. They clearly knew who had given out this information, but now are declining to honor it. The best they could offer was $5 off after several phone calls between the "owner who's on vacation" and the store and me. Frustrated by this bait and switch, we accepted the minimum discount. BUT THEN, they brought out our dog. Nothing, I mean NOTHING was completed as instructed or agreed upon. Instead of de-mating under the ears, they shaved it off. The teddy bear cut was absolutely nothing like instructed. An embarrassment. The body was shaved so close as he made no effort to brush him out. The back of his neck was completely crooked (see below). His tail wasn't brushed or sculpted. It was just bluntly chopped at the end like a person who tried to cut their own bangs. HORRIFIC! And to top it off, the groomer (apparently named Tucker) who butchered our dog had already left (mere minutes after he finished as my wife was there immediately after they called). He clearly fled the scene of the crime! No opportunity for touchups or critiques or customer service. Just destroy our dog's look for weeks and take off. CLEARLY, the staff wanted to end the day early which is the reason they moved the appointment forward and rushed through the job. Please note: We dropped our dog off at 9:30 AM and the original appointment was at noon. REGULAR BUSINESS HOURS on a Thursday. After a back and forth with the remaining staff member about the quality of grooming, the staff member kept claiming the owner was on vacation and couldn't be reached, even though earlier she had said the owner was at the store. Everything about this was atrocious. From the rushed hackjob to the misinformation (intentionally misled) to the overall customer service. I would never recommend this company to anyone! Also, my dog too has been scooting a ton since he got home. He rarely does this.

AMAZING GROOMING, wow I was so impressed how my little Alfie looked when I picked him up . The staff is sooo wonderful the place is very clean , and they don’t keep the dogs in cages. My sweet Alfie actually enjoys going to grooming, makes me feel so good . Thank you to Jenny and the staff for being so kind to my Alfie! !!!!!

$90 for grooming. $5 for nail filing. They are great. I dropped off my dog at 8am. She was ready to pickup by 9:30am.

Being new in Santa Monica, I was trying to locate a reputable dog grooming facility. After calling a few, I found this gem - Luckys Pet Care on Santa Monica Blvd. the pups are free to roam, which is cool for the dogs. Jenny was able to accommodate my schedule and really worked with me in time and dates. Dewey got a great haircut, and full groom for an extremely reasonable price.

We love Lucky's and our dog always looks and smells great after a session there. No cages so the doggie are free to play in the waiting room while waiting for their owners to come pick up. Prices are fair too.

We moved to Santa Monica from West Hollywood last year where we had a good dog groomer, and I think Lucky’s was the first place we tried when we moved because it was the closest to our house and had good reviews. I guess we got *lucky* because I truly think they are GREAT. Actually even better than the place we used to goto. My dog’s haircuts always look perfect and are exactly what I ask for! They’re also pretty fast! Thank you.

It looks like I cut my dogs hair. He was there for 3 hrs. Still matted behind his ear, unevenly or maybe not clipped at all? If you’re going to spend $200. Do it elsewhere. Really disappointed with this groomer.

My favorite groomer in Santa Monica (maybe most of L.A.)... but I haven't tried them all. My dog Maitri, in their featured photo didn't mind coning here as she did a lot of groomers. Dogs get to run around free in fenced-in area at the front of the shop, rather than being caged (unless aggressive). They get to play and frolic with one another. The grommets here have always done a fabulous job with Maitri, and don't price-gauge. Great atmosphere and friendly service. Highly recommend.

Very inconsistent hours. All door signs and online store hours specifically state that they are open til 4pm but in multiple occasions they close around 2pm for no reason, some days entirely not open at all with any signage posted. This takes time out of my work day to visit and when calls dont get picked up i only can rely on their hours posted on their website. They always allowed for walk in nail trims at any point in the day, not they claim its only from 8am to 12pm. This was never a policy.

The initial charge was $90 for everything- $10 for special shampoo ... fine for my 7 lb dog which needed a grooming with the works. When picking up the works was an additional $24 ( not what I was told) and they charged $30 on top of that for the doggy day care. Gouging not appreciated!!!!! I told them I'd be an extra hour , after the one hour grace period for pick up. Not going back....

DO NOT GO HERE! This might be the worst service I have ever experienced for a place that I had high hopes for. I had walked by the storefront one morning and decided to peek inside. I spoke to the congenial front desk person who gave me a rundown of their services and said that they have a First-Time Customer reduced rate. I called to schedule an appointment for noon. The morning of, I got a call the day of to tell us that they need to move our appointment earlier because the store was closing early that day. We were accommodating and agreed to come earlier. We gave our instructions for how we wanted our miniature poodle's cut to look - A teddy bear cut. Pretty standard for the breed and all groomers should know it. After dropping him off and they started to work on him, they discovered some matting. The front desk person called to ask if they should de-mat under his ears for an additional fee. We said "yes" to the $30 upcharge. I asked for the total with all of the services. This is when I was informed that there was no "first-time customer" discount. They clearly knew who had given out this information, but now are declining to honor it. The best they could offer was $5 off after several phone calls between the "owner who's on vacation" and the store and me. Frustrated by this bait and switch, we accepted the minimum discount. BUT THEN, they brought out our dog. Nothing, I mean NOTHING was completed as instructed or agreed upon. Instead of de-mating under the ears, they shaved it off. The teddy bear cut was absolutely nothing like instructed. An embarrassment. The body was shaved so close as he made no effort to brush him out. The back of his neck was completely crooked (see below). His tail wasn't brushed or sculpted. It was just bluntly chopped at the end like a person who tried to cut their own bangs. HORRIFIC! And to top it off, the groomer (apparently named Tucker) who butchered our dog had already left (mere minutes after he finished as my wife was there immediately after they called). He clearly fled the scene of the crime! No opportunity for touchups or critiques or customer service. Just destroy our dog's look for weeks and take off. CLEARLY, the staff wanted to end the day early which is the reason they moved the appointment forward and rushed through the job. Please note: We dropped our dog off at 9:30 AM and the original appointment was at noon. REGULAR BUSINESS HOURS on a Thursday. After a back and forth with the remaining staff member about the quality of grooming, the staff member kept claiming the owner was on vacation and couldn't be reached, even though earlier she had said the owner was at the store. Everything about this was atrocious. From the rushed hackjob to the misinformation (intentionally misled) to the overall customer service. I would never recommend this company to anyone! Also, my dog too has been scooting a ton since he got home. He rarely does this.

Front desk in-take friendly and handles dogs nicely you'll notice the years of experience ...

Did a great job with our cavachon nephew's grooming. I love that they hang out cage free out front - they're not hiding anything. They were able to squeeze us in during the busy holiday season. Great service and prices are comparable to the area.

We moved to Santa Monica from West Hollywood last year where we had a good dog groomer, and I think Lucky's was the first place we tried when we moved because it was the closest to our house and had good reviews. I guess we got *lucky* because I truly think they are GREAT. Actually even better than the place we used to goto. My dog's haircuts always look perfect and are exactly what I ask for! They're also pretty fast! Thank you.

So far, so good. I've only been to this place once, but the staff was incredibly accommodating, my dog seemed very happy there, and I believe this is my new place. These guys seem to actually enjoy what they do and finished early which was a very nice surprise.I will review again when I have something more to say.

Before it was good place! But now year 2025 something happens. Probably name Lucky is for customers who get lucky to get dogs good quality hair cut.

MY REVIEW TWO WEEKS AFTER MY PUP'S VISITATION. I was so angry with this grooming salon. They shaved my dog even if I told them not to cos we will bring him to a snowy state, IT IS WINTER SEASON and he'll be needing a lot of fur on him! I know my pup is a bit matted (but can still be combed) that's why I asked for their help to untangle some parts. They told me they will check his situation and will call me FIRST before they do anything with him! YES THEY DID CALL ME BUT IT SEEMS LIKE THE RECEPTIONIST KNEW MY DOG WAS SHAVED AF ALREADY. AND HE KEPT SAYING THAT THE LADY GROOMER (JENNY?) WILL TRIM SOME OF THE HAIR ONLY. I KEPT ASKING FOR ASSURANCE THAT THEY WILL NOT SHAVE HIM. But guess what? When we came to pick him up, HE WAS TOTALLY SHAVED. What makes it worse is that the shaving was not even! I was so devastated! Now, he is always freaking cold and shivering that I have to put two jackets/sweaters on him. You guys should have known that it is winter and would not recommend to shave them especially if it is not even needed. You did not even feel sorry for us nor my dog! Instead you blamed us that I don't comb/brush my dog before i give him a bath. (Which is not even true) We are so nice that we paid in full and even gave a tip even if it was not worth it. You guys are not even our regular groomer, and just went to you because our regular groomer was closed that day. So I think this is a lesson learned for me to not trust you ever again and just stick to Sparky's grooming salon.

My dog has been scooting a lot after I brought him home from grooming here. I didn't think anything of it until I read another review here with the same issue.

My friend's cat needed a simple nail trim and we called all around town and none of the petco's or other grooming places could do it. We were so lucky to find Luckys! Not only are they super friendly and professional, they're super close, super fast, and took us without an appointment. Thank you Luckys! We'll be back.

We took our 7 month old goldendoodle in once and the cut came out well. We tried going again today (now 10 months) and they told us our appointment was not in the system. I looked back in my call logs to confirm that I had the right location and number and it was correct. The lady I spoke with apologized, but said they could not accommodate our dog for grooming, so we would have to reschedule for next week. When I asked if they could offer a discount, or something to make up for us taking time off of work to make this happen, she said no. The dogs all wait in a waiting area despite set appointment times. Many were barking and intimidating to our dog who is extremely sociable and easy going. I don't like leaving negative reviews, but I think customer service should be a priority and this didn't feel like the case at Lucky's for us.

Camille is super helpful and made my pup Xiao Xiao's experience there pretty seamless! The groomer came out in the middle of a puppy client to make sure she understood what I needed and communicated with me. Pricing is really good and the play area helps them to get extra energy out after the bath/cut! Definitely going back again! Thank you! Parking isn't the best but if you time it right you can find metered parking right in front of the building.

They always take my dog when I walk-in for a nail trim. My dog has super short hair so I don't need to get him professionally groomed but all the dogs I see that come out are well groomed and trimmed nicely.

Love this place! They are always so sweet with my golden doodle and try and keep her hair long if possible. Some groomers will simply shave your dog and not let you know before hand, but not here. There is a little play area with a fake fire hydrant where your dog can wait for you and play with other dogs which is cute.

They were so caring and my dog received an amazing cut. She is 11 years old and they were amazing !!! Great service and great customer relations !!!

Lucky's never disappoints. I've taken multiple dogs here and they are very thorough, diligent, and treat every dog with a lot of attention and care. Couldn't recommend Lucky's enough!

Conan has been coming to Luckys for the past few months after Healthy Spot gave us an unsatisfactory cut. The staff at Lucky's really go out of their way to give you what you want. They're always making sure my Conan boy looks fresh, clean, SUPER CUTE! Do yourself a favor, GO HERE!! You will not be disappointed! :)

Just dropped my Shiba Inu, Hachi, off for a second time for grooming. I am so happy to have found Lucky's. Hachi is a typical Shiba--highly dramatic before anyone even touches him or approaches with nail clippers. We went to Healthy Spot for two and a half years and I was disappointed with the results after the last 2 visits. I believe they use cages as waiting areas for the dogs. Hachi does not like that one bit, so we appreciate the cage-free experience. It is so darn cute to see all the pups in the window, and I'm sure they all love being able to roam and look at passerby. Thank you, Jenny, for consistently good service!

After hearing how great Jenny is at Lucky's from all my friends at the park and what a great job she does I took my mini golden doodle who was knotted bad since Daddy loves to keep her hair long and fluffy. Whoa did she do a GREAT job; best grooming she has ever had. I've had 5 dogs in the last 30 years always gone to same place but Jenny at Lucky's will now be are groomer. Just go you will be soooo happy you did. Great job Jenny and very reasonable and fair prices. thanks you!!!

I am a first time dog mom and I needed to get my (5 month old) Yorkipoo puppy groomed. I had no idea where to go or what to expect so I turned to Yelp. I reached out to Luckys and they were really helpful and answered all of my questions. I felt comfortable leaving my puppy in their hands. The staff here was so kind to us and our puppy. When we came to pick her up, she looked perfect! They did exactly what we wanted and our dog was happy. We thought she would be scared since she's not used to being around other dogs and I wasn't sure how she would react to getting groomed. It was a pleasant experience and I definitely plan on bringing my puppy here for all of her grooming needs.

Luckys is the best!!! Staff are so sweet and do such a good job! My dog is senior and can bark a lot since he is blind but they do such a good job with him!!! Highly recommend using them for your dog grooming

my dog has been having issues with his rear since going here. He seems traumatized and I have no idea what actually happened. I will not go here again...it was my first time. they also made my dog look ridiculous.

This was my first time at Luckys & I will definitely go back! Parking easy. Prices reasonable. The entire staff was incredibly nice & best of all, this is the first time that Sonny didn't cry when his nails were being done. Happy dog, happy mom!

So pleased with Lucky's in every category. Great experience from start to finish. Super friendly and personable staff. My dogs were very comfortable and even happy when I left them even though they have never been here before. They got to mingle with the other dogs which they liked. The dogs aren't kept in cages here (unless they are naughty- then they just go into a separate little section.) The groomer/owner came out and we talked about how the cut/style should be. I told her do whatever! My dogs are scruffy terriers. When I came to pick them up they looked AWESOME! She did such a good job. She listened to the few things I did request for their styles. And it is very affordable. This is our new spot for sure! Wish I took a before/after to show just how good of a job she did.

I have a rescue poodle-terrier mix who must have had some trauma associated with groomers. As my daughter says, "Why get a therapy dog when you can have a dog that needs therapy?" They sent him home half-done from Healthy Spot and Yo Dawg so I tried Luckys. Success! Finally, a groomer who will be patient and reward my pooch with puppy play time after the haircut. They were wonderful and my dog has never looked better! I can't thank them enough for the amazing work and patience. I'll only go to Luckys from now on! Love you Luckys!!

They were the absolute best ever and I am a hairstylist and extremely particular about how my babies hair is cut. Not only did they get it right, everything about my experience from start to finish was absolutely unbelievable. I can not recommended them enough!!!

This business drugged my dog without my consent and then lied about it. My 25lb doodle came home from Luckys after a grooming and was stumbling around with his eyes glossed over. They admitted they give sedatives but "only give sedatives with owner's permission" which is clearly not true. They told me they were going to send me a video of my dog's visit to prove they didn't give him anything, and then the video was mysteriously "too long" to send after I waited an hour for it. The owner then told me "it's not my responsibility to take care of it". WOW, honestly unbelievable.

Is my dog, Winston the lucky one? Or am I the lucky dog owner? We both are to have found Lucky grooming on Santa Monica boulevard in Santa Monica. Jenny the owner is kind, caring and compassionate with the dogs. If only I could look so good after my 'summer cut'. I highly recommend this dog boutique. If we humans could be this lucky.

Don't believe in the few that like to complain just to complain. Jenny and her team has always been great with my dog! They do amazing work

Love Luckys -- they do a great job with my dog, have competitive prices, flexible appointment availability, and are pretty quick. My go-to for dog grooming.

I've been taking Scarlett here to get groomed for a few months now. It's super easy to get an appointment, every time I've called they've been able to take her that day or the following one. Scarlett is a tough dog to groom - she's a grumpy old lady that doesn't like to be touched - but they somehow manage to do it. The prices are very good, especially for being in Santa Monica. Everyone who works there is very friendly.

These people are The Best! They could charge more than the big corporations if they wanted to. Carolina makes you feel like you're family every time. Your dog well be well taken care and the quality of the grooming is far better than Montana or Wilshire I know from experience over ten years. No point in paying more for less. Go to Luckys and support local Biz.

Lucky's was great with our little yorkie! Our dog is probably the type of dog that groomers have nightmares about - stubborn, doesn't get along with other dogs, marks his territory a lot, barks, doesn't sit still. Yet somehow they were able to give me a nice cut, much better than the cheap place we had been using before. The area is clean, open, and looks like the dogs enjoy playing around there. The people working at the check in desk were also very kind. We tried calling to schedule another appointment, but they never called us back from our voicemail. Maybe we're blacklisted haha. It was easy to find street parking right outside, so that was convenient.

Great friendly staff. Reception is clean and love that there is no cages. I highly recommend this place

They did an amazing job with our mini goldendoodle. I recommend Lucky's and plan to go back.

I have been getting my dog groomed here about once a month for over a year and have been extremely happy with the service! The groomers come out and talk to you if you have specific requests to make sure your pup comes out looking perfect. My dog is terrified of water and I struggle to even trim her hair at home, but I always pick up a happy dog here so I know they treat the dogs well! It's easy to schedule appointments and everyone working there is super sweet and helpful.

Frank and Hank loved their spa day at Luckys!! They took care of their every need after a long quarantine without spa days. They came home so happy and had a nice nap. On a serious note, the staff were so kind to my pups and I, and made the whole experience easy and fun. The best part was seeing a whole shop full of beautiful groomed pups all happy and playing. We will definitely be back next time! Hank is really nervous after not being around people for so long during the pandemic. Kidding, he's nervous all the time and very protective of me around any dogs. We're working on it. That being said, Luckys took the best care of him and made him feel right at home. He was able to be around the other pups! He even let them brush his teeth! Amazing! They really know how to interact with the pups.

Lucky's keeps our 2 Doods so fresh and so clean with their grooming service. Friendly staff and convenient hours to boot! Thanks for all you do, Jenny and Staff, for our dogs Westley & Watson!

A lovely doggie salon and wonderful experience. All the dogs in the play area were groomed to perfection. Thank you Jenny, she looks adorable :)

Main thing is my dog was very happy after picking her up I could tell she was treated well, and since this was her first time there that barks volumes. She smelled great and her fur was so soft! The service was terrific, quick and friendly and they did everything as I requested. Its a cute place with a nice little open space for waiting. We will definitely be coming back

Making an appointment was super easy and the people here are very accommodating. I was able to park for free at the Carl's Jr parking lot closest to the shop without any issues for a quick drop off and pick up. Lucky's didn't ask for proof of vaccinations or shots, which other groomers have asked before. I thought that maybe there should at least be some disclaimer since the dogs aren't kept in cages here. Though, I'm a little glad since I'd forgotten my paperwork at home. I loved the little daycare area where dogs are kept before and after grooming! I requested to get my dog back by 3pm, with a drop off at 10am, and I received a call back at 2pm. My dog looked exactly how I wanted her to be with a shorter coat so I'm very pleased with the results. She even got a cute bandana. I'd definitely bring Maddie back here to Lucky's!

We really like Luckys - they're always so sweet and gentle and good to our big scarlet cat girl, Kiki. Our favorite pet groomer!!

I just had a wonderful experience with Luckys in Santa Monica. One of my neighbor had recommended them to me, so I tried them out this morning for my Bichon poodle mixed. The were quick, courteous, on time and did an amazing job. Staff were super friendly and professional. Also, the price was fair! Would totally come back

Love this place. My dog's love it too. The nicest people working there and so kind to the animals. When I am staying in LA I make it a point to have my dogs groomed her. Best haircuts on my small dog, perfect cut around the face.

I have been bringing my senior Maltese, Chloe, here for the past few years and it's been great every single time. Karolina is so sweet and listens carefully to any special instructions. Chloe has heart issues (heart murmur, CHF and an enlarged heart) and is in a pretty delicate state. They take this into consideration and will alter things to make it easier on Chloe. Jenny and her team are the only ones I trust with her grooming. It is so great to know that she is in good hands and she always comes back looking so great. Thank you, Lucky's!!!

Sparky has gone to Lucky's his entire doggy life. Jenny and the staff at Lucky's take great care of him. He leaves happy and always looking great. Thank you so much Jenny!

Incredible! Max is a rescue pup and can be mouthy out of fear. I alerted the staff and they were super friendly and patient. Tom is a total pro. Not only did he put Max at ease, but also did an excellent job! Max looked so cheerful and relaxed when I picked him up. I wish I had a before photo; he looked like a dust mop. Worth the money and definitely coming back!!