Dan S.
Yelp
My girlfriend is a longtime patron and fan of the Deep Ellum location of Lula B's, so when we were down the street from here eating at Rodeo Goat, we thought we'd stop by and check out the goods! The location is deceptively large, and there was a good selection of items. My girlfriend saw two items in particular that she liked - a tapestry and a sombrero - in a "booth" that was advertising "50% Off Everything."
She took the items up front and confirmed that they were 50% off the last marked price (there appeared to have been prior mark-downs on the items, though simple math showed these mark-downs were not at 50%). The employee confirmed the price, and we left the items up front while we looked around some more. When we came back to pay, however, a different employee intervened as we were being rung up, arguing loudly that "she knows the booth's owner, and he would never sell the items for that little." When we suggested she look at the 2 "50% off everything" signs that were in the booth, she then got even more hostile, telling us loudly "you would NEVER find a sombrero for this price." Of course, I HAD found someone selling for that much, but they were now simply refusing to honor that price. Meanwhile, the employee who had confirmed the items' prices to us earlier refused to even acknowledge our presence as we sought to have her confirm what she had previously told us.
In the end they refused the honor the marked prices - prices which they themselves had then confirmed to us - and my girlfriend was so upset at the rude treatment, we left without purchasing anything. Had someone thought at the time of our purchase to simply suggest to us, apologetically, that there had been some error in their pricing, it would have been a different matter. But instead, their employee verbally attacked us for the simple act of seeking to make a purchase at the price THEY advertised. All told, the hostility we were shown was quite shocking to me, and we will definitely leave our vintage shopping for the Deep Ellum location in the future.