lululemon

Extremely rude employees. My husband, who is usually the laid back one, said we were leaving and put our items back due to an employee rushing past us (bumping into us) to get to check out for absolutely no reason (there was another employee there and no customers waiting). She didn’t say excuse me or sorry. Honestly, the lack of customer service is disturbing for the amount of money one spends in this store.

Our family shops here all the time and everyone is highly knowledgeable and most importantly, kind. Holly is awesome. I had pants repaired but the tailors missed something - Holly made sure the 2nd repair request is expedited. She also replaced another pair of pants that were damaged. Thank you.

This Lululemon store is awesome. The workers were amazing and so nice to me. My grandmother bought me two polos that were two sizes too small and I went there to exchange them. I didn’t have the receipts and the tags were already ripped off. They didn’t even hesitate. They were so kind and let me exchange them for two polos that were my size. Excellent customer service and extremely kind girls. They didn’t have to do the exchange but they did it for me anyway! 5 Stars!!!

This store is just ok. Most of the time when I walk in there, no one greets me (despite wearing their clothing/accessories. ) Occasionally someone will offer to help, but they frequently cannot answer my questions (like if a product will come back in stock.) Overall this store .mainly stocks smaller sizes, especially in seasonal colors. It's very frustrating to not be able to try things on in store in a size 14. Usually there are leggings at least and items in basic black and white, so I usually have to try them on and then order online. They also have way less inventory compared to other stores.

Shopped at this location for years. Had a return, there was an issue with their system not recognizing the barcode and I was told to call corporate. Even though I had a receipt, ID and CC along with being in the 30 say policy, requested store credit to even make it easier. After no additional assistance was offered, I spent 45 minutes on the phone with corporate and was told to take them to the post office. Just expected more from a customer service end.

I spent a lot of time perusing the store and asking a lot of specific questions about items. The staff were very knowledgeable and helpful! The cashier who helped me was specifically really great- he helped me find a hat in the color I was looking for and was very personable.

Update from 9/2/2024: I stopped by this store again on Labor Day. I had a good experience with all the sales staff that really went of out their way to help me. Looks like they had a bunch of new staff and possibly a new manager. All the staff had a much better attitude compared to before. Raising the rating from 1 star to 4 star due to an improved experience. Past review: I occasionally stop by this Lululemon store while at the Columbia mall. I have to say the service here is not up to par compared to my neighborhood Lululemon store at harbor east. Dressing room staff is not as helpful. Returns are much more strict. They would not let me return an item with a receipt that I had bought the day before. The item was just tried on. All this only because I was missing the tag. I have never had this type of issue at any other stores.

This was my first time shopping at Lululemon (Sunday 7/21). Erica helped me and she went above and beyond! She helped me every step of the way from giving me a mini tour and helping pick out items that would suit my needs. I’ll be coming back to purchase more!

Fast friendly service. Lululemon is so expensive. I did have questions about a fitness map and the representative help me with ease. This location is smaller than the Baltimore location from what I saw. Easy to get to from the parking lot near seasons 52 if you're just running in and out.

11.28.22 I never shop here because it's really expensive and I would rather shop somewhere that is more reasonably priced. My husband got me a gift card for my birthday so I was able to splurge. Although athleisure wear is in style, I don't regularly wear leggings. I used to when I belonged to a gym, but since covid I work out at home and normally just wear shorts and a sports bra. I only saw a few tops I liked and settled on a a thin white cropped top, which was $118. Insane! Spending $120 at other stores would go a lot further and I could have bought multiple items. Staff were super friendly. I was asked how I was doing and if I needed a fitting room. I asked an employee for her opinion and mentioned that the sleeves were too long to which she informed me that they hem for free. For $118 for a top, I was glad to see it was complimentary.

I bought a sports bra, shirt and pants at Lululemon Columbia. This was my first time to buy something from this store and I was excited to wear the new clothes. Unfortunately the sports bra did not hold me in place or give me the support I needed and my yoga class was embarrassing. The pants were 3 inches too long and they offered to hem them and send them to my home. FedEx was delayed and it took a day longer than promised. When the pants arrived the hemming had not been done, the pants were completely untouched. We will never go back and are extremely disappointed in our experience and in the customer service.

I hate to write a negative review because lululemon associates have always been kind and friendly to me. However yesterday around 6pm I was spoken to "manager" her name is treasure. She was extremely rude and sarcastic during the interaction. She was extremely sassy and behaved as though she wouldn't be held accountable just because she's the "manager" I told her that I just had surgery on my neck for thyroid and she gave the most smart ass replied back. I never felt like this in any lululemon store and I shop there very often. Corporate need to do something about this behavior. It was not ok. Update: I found a better service at the Montgomery mall and the manager there told me that "treasure is not a manager-Sarah is." Please do something about this lululemon. Her behavior was super rude. I regret helping her meeting her sale goals. Should've spent my money at other locations where I'm going to be treated kindly. Lesson learned.

Stopped by with my wife since she was looking to to pick up a new pair of leggings. The person in the back organizing the pants was extremely pushy, rushed, and condescending. We are customers, don't tell us to "ask you" to check out products which are out on the floor for purchase. Also, don't roll your eyes when we don't like a product and decide it's not the one we want. What kind of customer service is that? I understand people may have rough days, but that type of attitude is extremely unacceptable and infuriating. The lululemon in Bethesda, Montgomery Mall, Tysons, and Alexandria are much friendlier and provide better service. I would steer clear of this location. Some training in customer interaction and politeness is necessary, especially for that one employee in the back (who's name I will no disclose out of privacy and respect).

I ran into Lululemon after picking out some frames at Warby Parker. I had been looking at the belt bag for a while and figured that it would be most convenient to purchase the bag in-store after I went to Warby Parker. I was helped immediately by a store associate and she pointed me in the right direction of the belt bag display. I quickly found the color that I was looking for and went to stand in line. There was a sales associate who walked up to the register and then allowed the customer that he had been helping to go ahead of me in line. I used to work retail and I understand wanting to received credit or commission for those you help, but this really rubbed me the wrong way, as it made it seem as though my patronage was less important than that of the customer who was allowed to go ahead of me. My husband and I went to the register when it was our turn, and they asked me for my phone number, with the assumption that I was a part of whatever membership that they offer. This was my very first purchase at Lululemon, ever. I would have preferred that they ask me if I am a member of whatever the club is that they have, and then asked for my phone number after determining this. My husband is veteran and he found that their website shows that veterans receive a 20% discount. There was some pushback, which I found a bit humiliating. We absolutely have the money to cover a $30 belt bag, but it was the principle of the discount. The store manager became involved but the entire exchange felt like we were being chastised for asking about the discount, and in the end it felt as though she thought she had done us a huge favor. I will never return to this location. I will more than likely never shop in-person at any Lululemon store, as this experience left a really bad taste in my mouth.

The employees here are always so energetic and friendly! I'm a very happy customer! The clothes are very pricey but have good quality.

The educator was not friendly and seemed to have an attitude. Based on my experience with this location I will not be returning.

We all know Lululemon has quality workout gear. Unfortunately, I'm disappointed with the Columbia location. The staff is friendly as usual, but they need to work on their follow-through. They failed to notify me when my clothes were finished after being sent away to be hemmed. When I called (1.5 wks later) to check its status, they told me they couldn't check because a yoga class was in session and would call me back in an hour. A few hours later, still no response back so I called back again. My clothes were ready, but from my previous experience at other locations (i.e. Harbor East) the staff is very quick at notifying customers. Additionally, the Columbia location doesn't always have the most current styles compared to the other locations.

I usually only buy their stuff online, but I stopped in the store just to check out prices and look around. The sales person was very helpful! I wish I could remember her name!! I have super long legs and I needed some pants that would be long enough to actually drag on the ground and be comfy at the same time. I was very surprised that Lulu offers long length!! And to my surprise they give a military discount! I got some cute yoga pants and some leggings as well. And I even got thanked! Great customer service, and I love the reusable bags I got!

Looooove the leggings! I fall in love all the time when I leave a happy girl! Lol. Although not a consistent shopper I'm familiar with the fit and quality of materials; minus the new stuff. However ALL the associates are overly nosey. Yes nosey! If a customer gives off a "let me browse" vibe most likely they are browsing or are already hip to the knick and knacks! I literally was given a tutorial 4 times within 10m by 4 different ppl. I get your trying to make a sale but being extra giving and friendly can come across annoying.... If I need help I will definitely ask you considering your retail pricing.... and no I don't do crossfit.... stop asking me.....

The customer service at the Lululemon Columbia Mall is fantastic! Very friendly and helpful staff make for a really good shopping experience. My sisters love coming to this store and I completely understand why. Not only is the clothing awesome, but the Columbia educators and sales personnel are as well!

Best new store in Columbia mall! Super cute athletic wear. Outstanding staff! My daughter got a super nice 'bonus' after they heard about her figuring skating accomplishment! This store is motivating!

I couldn't have gotten any better service with this return turned into exchange that will lead to wife and happy customer than what I received here. Customer service 150% takes the cake here at lulus thanks to KP and her great team ! On such crazy shopping holidays you need help from time to time. Not only did she do a great job assisting but it started with her doing a leader quality job in keeping me happy and keeping the money in store since I was about to return the original size 8 jacket.

I was there few weeks ago to exchange a jacket. Staff was very friendly and helpful. They showed me lots of options and new items. Keep up the good work!

I am long time shopper of Lulu. Great experience in Baltimore store, Annapolis store! But columbia store customer service sucks! Been there more then 6 times every time same issue no one helps very rude. Will go back to Bmore or Annapolis store. No more columbia

The usual staff at this store are pretty nice. However, today I noticed a new manager/supervisor who was very untruthful and he thought he was slick. His dishonesty about how much I had paid online for an item was not appreciated and definitely does not foster good customer loyalty. I will go back to visiting the Annapolis and Bethesda stores from now on, don't need to be cheated and lied to!

I'm 5'7" and the leggings are too short on me. They also run small. Quality customer service here is a hit or miss. It's either outstanding or horrible or just nonexistent. The products look and feel great, and I love the styles and designs but the customer service should be consistent in its quality.