lululemon

This Lululemon store is awesome. The workers were amazing and so nice to me. My grandmother bought me two polos that were two sizes too small and I went there to exchange them. I didn’t have the receipts and the tags were already ripped off. They didn’t even hesitate. They were so kind and let me exchange them for two polos that were my size. Excellent customer service and extremely kind girls. They didn’t have to do the exchange but they did it for me anyway! 5 Stars!!!

Extremely rude employees. My husband, who is usually the laid back one, said we were leaving and put our items back due to an employee rushing past us (bumping into us) to get to check out for absolutely no reason (there was another employee there and no customers waiting). She didn’t say excuse me or sorry. Honestly, the lack of customer service is disturbing for the amount of money one spends in this store.

This store is just ok. Most of the time when I walk in there, no one greets me (despite wearing their clothing/accessories. ) Occasionally someone will offer to help, but they frequently cannot answer my questions (like if a product will come back in stock.) Overall this store .mainly stocks smaller sizes, especially in seasonal colors. It's very frustrating to not be able to try things on in store in a size 14. Usually there are leggings at least and items in basic black and white, so I usually have to try them on and then order online. They also have way less inventory compared to other stores.

Shopped at this location for years. Had a return, there was an issue with their system not recognizing the barcode and I was told to call corporate. Even though I had a receipt, ID and CC along with being in the 30 say policy, requested store credit to even make it easier. After no additional assistance was offered, I spent 45 minutes on the phone with corporate and was told to take them to the post office. Just expected more from a customer service end.

Our family shops here all the time and everyone is highly knowledgeable and most importantly, kind. Holly is awesome. I had pants repaired but the tailors missed something - Holly made sure the 2nd repair request is expedited. She also replaced another pair of pants that were damaged. Thank you.

I spent a lot of time perusing the store and asking a lot of specific questions about items. The staff were very knowledgeable and helpful! The cashier who helped me was specifically really great- he helped me find a hat in the color I was looking for and was very personable.

Update from 9/2/2024: I stopped by this store again on Labor Day. I had a good experience with all the sales staff that really went of out their way to help me. Looks like they had a bunch of new staff and possibly a new manager. All the staff had a much better attitude compared to before. Raising the rating from 1 star to 4 star due to an improved experience. Past review: I occasionally stop by this Lululemon store while at the Columbia mall. I have to say the service here is not up to par compared to my neighborhood Lululemon store at harbor east. Dressing room staff is not as helpful. Returns are much more strict. They would not let me return an item with a receipt that I had bought the day before. The item was just tried on. All this only because I was missing the tag. I have never had this type of issue at any other stores.

This was my first time shopping at Lululemon (Sunday 7/21). Erica helped me and she went above and beyond! She helped me every step of the way from giving me a mini tour and helping pick out items that would suit my needs. I’ll be coming back to purchase more!