lululemon

I truly hope the Lululemon Menlo Park Mall pop-up becomes a permanent store. My experience here was outstanding, and the reason is Rebecca. Rebecca delivered exceptional customer service from start to finish. She was warm, knowledgeable, and genuinely invested in helping me find the right items. She took the time to educate me on the benefits of several items, explained the differences between styles, and made thoughtful recommendations. Because of her guidance, I purchased all of my gifts here, including belt bags and Align leggings, which truly live up to the hype. I walked in browsing and walked out a believer in the brand, entirely because of the experience she created. This pop-up is an asset to the mall, and team members like Rebecca are exactly why. Leadership should absolutely take notice. This store deserves to stay, and Rebecca deserves recognition. Highly recommend stopping in.

I had an absolutely amazing experience at this location. John and Sharon went above and beyond assisting me in finding a Christmas present for my older sister. They were welcoming, knowledgeable, patient, and genuinely made my visit special. Easily one of the best retail experiences I’ve ever had. Please recognize them!!!

Upon walking in, I was greeted by one of the employees his name was Humza, he was extremely polite and well dressed I knew right away he was an employee! I then proceeded to find a nulu jacket that I tried on and viola helped me find the perfect size! At the cash register I was met with Cristal who was super kind and helpful. I had a pleasant experience and can’t wait to go back!

Extremely disappointing experience. The staff were unprofessional, unfriendly, and unhelpful. The associate assisting me appeared disinterested and unwilling to help. I had six items to return, but she only scanned three and insisted she couldn’t return the rest because one customer only can return three items a day lol— which is completely inconsistent with Lululemon’s own return policy. It’s surprising that a customer would be more familiar with the company’s policies than its own employee. Such dishonest associate should be fired. Otherwise I wouldn’t be surprised if the store went bankrupt someday .

Made me open a membership account to buy a gift card even though I asked to not give my phone or email. But she said I had to give her that info to buy a gift card.

Bought a gift for my sister and shipped it to her in NJ and she wanted to exchange for a different color. My mom calls me and tells me they gave her a hard time because I used my nurse discount to buy it and wouldn’t honor it in store. I told my mom to ask for the manager and she said that it was the manager giving her a hard time. I spend thousands in lulu annually to get this treatment. Very disappointed with this store.

Very poor customer service. Bought a $200 jacket that is defective. Product is defective within 15 days of purchase apparently. Do not stand by their product or service. I would never buy from this company. Overpriced and poor delivery. They would not return. Only allow “quality promise “ even if it’s their fault and you don’t like for etc.Simply horrible in 2025 to be doing business like this.

I would not recommend this Lululemon location. This place is being ran by a high school friend group. Their customer service was awful—I was not greeted when I came into the store as all the employees were standing in a circle chatting with each other and on their phones. They all acted annoyed when I asked for help finding products and would quickly rush off to go back to chatting. I asked about the alteration services and despite that they offered them they told me to go to the Princeton location. Overall, AWFUL customer service.