lululemon

I had an issue with a product and connected with Harriet. She was very understanding, helpful, and worked with me towards a resolution. Couldn’t be happier.

Had an issue with a recent purchase and the customer service was phenomenal. Will happily shop here again -- thank you so much!

I hate having to write this review, as Lululemon is one of my most favorite brands and I’ve been a very loyal customer over the years. However I stopped in the store today to return some underwear, unfortunately the kind that I LOVE always seems get a hole on the inside seem, it’s happened to 4 out of the 8 pairs I have, no big problem, doesn’t stop me from continuing to buy them. While trying to return them, the associate was very rude and I could tell instantly she didn’t want to help, she originally told me she couldn’t find them so she couldn’t return them, then I questioned her about the reasoning and why a Colorado store was able to find the transaction and could do the exchanged but I didn’t have the 3rd pair with me so they could do it when I came back, and she responded with “so like, do you want me to grab my manager?” Which I found quite unprofessional being I never really asked for a manager, I expected her to answer my question and be able to do her job, she ended up leaving and I believe looking for her manager, she came back and looked through my purchase history and ended up finally finding them after telling me before she couldn’t, (which Is a prime example of her just not wanting to help) she told me they couldn’t be exchanged because they were purchased more than a year ago (September 17 2023) so a year and a couple weeks. This is extremely frustrating because this was a rule that was apparently enforced in April of 2024 and it doesn’t honor anything prior to the new rule. I would have loved to return my items prior but I didn’t know about the new rule and I’ve been on deployment the past 6 months. It’s very disappointing that a company would rather change there values and not exchange an item, that was a clear design flaw then to take care of a loyal customer for years. This interaction has really changed my love for this once great company. I ended up continuing to shop and found some shorts I needed but waited in line with 20 other people(yes I counted, the line was to the door) and wasting 25 minutes while employees were texting and only 2 were on the registers. I hope this message finds the right person and changed are made.

Shelby was amazing and helped me find the perfect pair of leggings.

Drew could tell that I couldn’t find what I was looking for and asked how he could help out. He ended up finding what I was needing and ordering them online straight to my house. I could tell that he wanted to genuinely help. If you go in this store, Drew is who you want to talk to you.

This is a very nice store on the plaza. We have been in a couple of times and the staff are always nice. They're willing to help look for other sizes and colors. You can order things if they don't have them in stock. The dressing rooms are very nice with big stalls. They have someone to help if you need different sizes.

This location is 10x better for returns/exchanges and general customer service. Go here and not Leawood.

I came here to exchange some clothes and Brian was extremely helpful! He really took his time to personalize our experience by giving great recommendations and helped us pick out some great items! Thanks Brian!

A lot has changed since I first reviewed this Lulu location back in 2015. I've become a parent, have adapted to working remote, and they moved their location to a bigger and IMO better location on the Plaza. I mention becoming a parent because any pregnant woman will tell you that Lululemon Align leggings are FIRE when your body is going through all kinds of changes and I have to say that even in my post baby body I'm still pretty hooked on them. All that to say, I'm a fan. I've been a fan now for years and I have some leggings that I'm going on my tenth year with, so I think for the price and the comfort they tend to hold up pretty well. Now onto this location. I love that they moved. The old spot was small-ish, and not really conducive to browsing. I popped into this one a few times recently, first on my birthday to browse and really enjoyed taking in the sales, and trying on some things, finally settling on some great sweaters. I was really relieved to find that the salespeople working nowadays were such a breath of fresh air from the visits I made ca. 2015. They were people of all shapes and sizes, and they were friendly. I hadn't been into a Lulu in some time so I asked the woman working the floor if they still did repairs as I had a pile of old leggings that had tears and holes that I was hoping to get stitched up at some point. She told me that they stopped that policy but that they do exchanges in most situations if they don't hold up. I was honestly flabbergasted as that seemed almost too good to be true. Needless to say I went home, packed up all my old leggings that had holes and came back a few days later. Now, when I came back there were different sales people on the floor and while they were all very kind, they lacked the confidence the first woman had about me getting these exchanged. They agreed that they had this policy but TWO of them spent a solid 5-10 minutes lecturing me on how to care for my leggings properly. It was almost as if they didn't believe me that I do follow the care instructions (because I do), and that I haven't been a customer for a decade. At the end of the day I got all but one pair exchanged, and they take detailed notes now on which ones you exchanged, why, and add it to your file - I'm assuming so you don't do this a ton. Overall I'm glad I was able to get them exchanged and it certainly extends the life of a product that is still very pricey for what it is. But, I'd honestly rather they bring back their repair policy. I would have been just as happy getting my pants repaired without all of the lecturing and shaming that they put me through just to honor their own policy. I reiterate that they were overall nice and not mean about it, but it definitely made me feel like I was doing something wrong, when I'm just trying to use their product as they intended, with the guarantees they commit to with their performance.

Rude customer service. If I could give you 0 stars I would. I hope corporate checks up on your workers. Don't waste your time just buy online or go to a different branch.

I didn't want to love the shorts that I got but they're seriously the most comfortable pairs I've ever worn. The person helping me walked me through how each pair fit and even gave her personal experience on it. I was worried with being someone bigger that I'd be treated differently but I didn't feel out of place by anything they said. She even accurately guessed a size for me to try on after I told her what size I wore at a different store. I gave 4 stars because they don't keep enough of sizes bigger than 14 and if you're going to be an inclusive brand you need to follow through with that statement.

Paige was very helpful on an exchange, very professional, and kind. Will definitely be back to shop here in the future!

I stopped in on a mission to find the perfect leggings. The last time I had been in was at the old location years ago. I wasn't impressed by the quality or customer service years ago. Now all that has changed! I was immediately greeted and offered help. I also feel like the quality of the leggings are better now. I will be back and be a frequent customer.

Awe I'm a sucker for their eye catching colors and cute, trendy designs of workout clothing. I had sticker shock the first time I went into the store...$98 for a top, $39 for sports bra....what?! But after buying a few of their items (off the clearance rack), I was sucked in. Their fabrics are quality, breathable and long lasting. I now have pants that are 2+ years old and still in great shape. They carry clothes that are great for yoga, running and dance. Or really anytime you'd like to feel comfortable. They also have swimwear, yoga mats, bags and accessories like scarves and hair bands. Each time I've been in their customer service has been wonderful, friendly and never pushy. The staff usually tries to get to know what type of workouts you do and they'll recommend a few items if you like. Also be sure to check out their free Sunday evening yoga class held in the store. It's a lot of fun, the class is usually some what basic with options for more experienced practitioners.

Everyone in this store is so friendly. The price tag of some of the items may seem alarming, but the quality of the clothing makes it worth it. I got an olive green sweater that feels like I'm melting into a cloud every time I put it on. They also have stirrup leggings, which I have been searching for!

I've had great customer service when purchasing in this store as well as great luck using the complimentary hemming on pants they offer. The Studio Pant is my uniform work pant, but my short legs require a special size. They always make the process easy, and I hope the company knows how much I appreciate pants that FIT! The staff here is great at helping you find the fabric and fit you need for whatever activity you're shopping for. Thanks friends!

I went in and everyone was SUPER friendly and helpful. I went in to get a mat and the workers talked to me about local yoga classes. They also offer FREE yoga classes every Sunday at 11am in the store!

Love this place! The clothes are comfortable and made of quality materials. One of the lululemon reps was at a crossfit class I attended and she gave me a free pair of groovy run shorts - they are amazing and I can't wait to add to the collection :).

Great shop but the hours online are wrong! The hours change every day of the week and it's frustrating to drive out there just to get a locked door...

horrible customer service. ordered a pair of leggings a month ago and they never came. contacted lulu four times about the issue and each time they said they would be there within a couple days, but they still never came. on my last time contacting them they informed me that the item has since been sold out (it wasn't when i purchased it a month ago) and there was nothing they could do for me except offer free shipping (which they do regardless, so really they offered nothing). not pleased.