Michael Fllingham
Google
I usually don’t take the time to write reviews, but this one means a lot to me because some people, some experiences, and some kindness deserve to be recognized.
As a single widowed father to a medically complex daughter who is wheelchair bound and immune compromised, my life is anything but easy. Between hospital stays, therapy, caregiving, and my full-time service in the military, I rarely get a chance to focus on myself. So when I walk into a store like Lululemon at the Country Club Plaza in Kansas City, Missouri, I’m not just looking to shop. I’m walking in with a lot on my plate, hoping for a little help and peace.
And every single time, the staff there have shown me kindness, professionalism, and compassion that go far beyond what anyone could expect. They are friendly, respectful, and genuinely helpful. They never make me feel like a burden. Instead, they take time to help me find what I need, offer helpful suggestions, and make the whole experience less stressful. Even more meaningful is how warmly they treat my daughter. They speak to her with kindness, they are patient, and they are careful not to overwhelm her. That kind of empathy is rare, and it has never gone unnoticed.
One person in particular has gone above and beyond every time I have come in. Her name is Kate Sullivan. I believe she is either the assistant manager or the store manager, and she is someone I will always remember.
Kate has helped me personally on multiple occasions. She listened to what I needed, helped me pick out clothes that fit my lifestyle, and gave suggestions that were actually helpful. She didn’t just try to sell me something. She truly cared about what I was looking for and how she could make my experience easier. She was also the one who helped me with a few returns when some items had small defects. She handled everything calmly and respectfully, never making me feel like I was asking too much.
Kate also remembered that I was active duty military and took the time to honor and apply my military discount without hesitation. That may seem like a small gesture, but to me, it was a moment of being recognized and appreciated, and it meant a lot.
What left the biggest impression on me though was that after nearly a year, Kate still remembered me. She remembered my daughter, Havi. She greeted us like familiar faces and that alone showed how much she genuinely cares. That is not something you can train into someone. That is just who she is.
Kate is more than an employee. She is someone who leads with heart, kindness, and true compassion. She treated me with dignity, she respected my time, and she made me feel like I mattered. In a world that often rushes people through the door, she slowed down and made space for us. That made all the difference.
I would give this store a 10 out of 10 without hesitation. The entire staff is exceptional, but Kate Sullivan stands out as one of the most thoughtful, respectful, and genuine people I’ve ever met in retail. She is the reason I will always return to this location.
Thank you, Kate. And thank you to the whole team for making my daughter and me feel so seen and supported. You’ve made a lasting impact that we will never forget.
