lululemon

To whom it may concern. I had the single, most exceptional customer service oriented phone call with Natalie today at your Country Club Plaza Store in Kansas City, Missouri, and would love to see her recognized!! Natalie absolutely went above & beyond to help me with my unthinkable situation I was in. Natalie literally saved Christmas, perhaps even my marriage. Natalie literally treated me like I was the single most important customer in the whole world! Lululemon should be proud to have such a fine individual representing their company, and brand. This is what exceptionalism looks like! I had purchased an item online, but the other part of the outfit was sold out. I now realize just how popular The Big Cozy Ultra-Oversized Hoodie & Pants are! Through some investigating I was able to locate the other item I needed, however it was only available for pickup at The Country Club Plaza Store. The only problem with that is I live in Missouri Valley, IA. After speaking to her, I may have even driven to Kansas City to pick this hoodie up, that is just how good she is! Long story short, Natalie was able to take down some information, and I purchased the item online. Natalie reassured me that she would have the item sent to my home, and not even the closest Lululemon Store to me l, which is in Omaha, Ne, about a 25 min drive from where I am at. I have zero doubt that every customer who has the privilege of working with Natalie, either on the phone, or in person, has had the same five star experience that I had.⭐⭐⭐⭐⭐ Natalie paid close attention to detail and nailed it out of the park! I truly feel blessed, and this is the reason why I will continue to do business with Lululemon! I firmly feel that Natalie deserves a raise and to be recognized for her outstanding service, and dedication to Lululemon!! ,💯🔥 Thank you Natalie for working your Magic! 🪄 You're the G.O.A.T.!! 🐐

Too bad I love their yoga pants the way I do, because the customer service here was lack luster today. No interaction during my fitting room experience and actually blown off. At $148 per pants, do better.

Love Lulu! I order for pick up many times and it’s always ready early ! They are so nice and of course great quality!

Don’t shop at this store. Employees are very fat-phobic and racist. I came into the store with friends and an employee unprompted told a guy friend of mine “we don’t carry your sizes in here”. As a black women the couple times I’ve been in I’m always promptly ignored but the white friends im with always have someone breaking their backs to help them. This is a recurring problem.

Who doesn't walk put of here with a bag full of goodies? Great store, great stuff.

Usually don’t get great customer service but today was great thanks to Breckyn!

I really love the staff.They really did me right better than any company's ever done for me before?I'll be back to spend more money

Unfortunately I’ve had the experience of not so nice associates. I was making a return and decided not return but to exchange . The employee who was not helping me but at the other register said what do you need . I told her and the size and she was abrupt and rude rolled her eyes and went to get it. I felt so uncomfortable lbs. I thanked her and was heading out until I noticed something else I wanted to look at and purchase. She followed me to that area stood and watched me. I was very uncomfortable and decided forget it I’ll just leave she followed me to the door to leave snd said you can go out the other side. Absolutely horrible experience

A lot has changed since I first reviewed this Lulu location back in 2015. I've become a parent, have adapted to working remote, and they moved their location to a bigger and IMO better location on the Plaza. I mention becoming a parent because any pregnant woman will tell you that Lululemon Align leggings are FIRE when your body is going through all kinds of changes and I have to say that even in my post baby body I'm still pretty hooked on them. All that to say, I'm a fan. I've been a fan now for years and I have some leggings that I'm going on my tenth year with, so I think for the price and the comfort they tend to hold up pretty well. Now onto this location. I love that they moved. The old spot was small-ish, and not really conducive to browsing. I popped into this one a few times recently, first on my birthday to browse and really enjoyed taking in the sales, and trying on some things, finally settling on some great sweaters. I was really relieved to find that the salespeople working nowadays were such a breath of fresh air from the visits I made ca. 2015. They were people of all shapes and sizes, and they were friendly. I hadn't been into a Lulu in some time so I asked the woman working the floor if they still did repairs as I had a pile of old leggings that had tears and holes that I was hoping to get stitched up at some point. She told me that they stopped that policy but that they do exchanges in most situations if they don't hold up. I was honestly flabbergasted as that seemed almost too good to be true. Needless to say I went home, packed up all my old leggings that had holes and came back a few days later. Now, when I came back there were different sales people on the floor and while they were all very kind, they lacked the confidence the first woman had about me getting these exchanged. They agreed that they had this policy but TWO of them spent a solid 5-10 minutes lecturing me on how to care for my leggings properly. It was almost as if they didn't believe me that I do follow the care instructions (because I do), and that I haven't been a customer for a decade. At the end of the day I got all but one pair exchanged, and they take detailed notes now on which ones you exchanged, why, and add it to your file - I'm assuming so you don't do this a ton. Overall I'm glad I was able to get them exchanged and it certainly extends the life of a product that is still very pricey for what it is. But, I'd honestly rather they bring back their repair policy. I would have been just as happy getting my pants repaired without all of the lecturing and shaming that they put me through just to honor their own policy. I reiterate that they were overall nice and not mean about it, but it definitely made me feel like I was doing something wrong, when I'm just trying to use their product as they intended, with the guarantees they commit to with their performance.

Rude customer service. If I could give you 0 stars I would. I hope corporate checks up on your workers. Don't waste your time just buy online or go to a different branch.

I didn't want to love the shorts that I got but they're seriously the most comfortable pairs I've ever worn. The person helping me walked me through how each pair fit and even gave her personal experience on it. I was worried with being someone bigger that I'd be treated differently but I didn't feel out of place by anything they said. She even accurately guessed a size for me to try on after I told her what size I wore at a different store. I gave 4 stars because they don't keep enough of sizes bigger than 14 and if you're going to be an inclusive brand you need to follow through with that statement.

Paige was very helpful on an exchange, very professional, and kind. Will definitely be back to shop here in the future!

I stopped in on a mission to find the perfect leggings. The last time I had been in was at the old location years ago. I wasn't impressed by the quality or customer service years ago. Now all that has changed! I was immediately greeted and offered help. I also feel like the quality of the leggings are better now. I will be back and be a frequent customer.

Awe I'm a sucker for their eye catching colors and cute, trendy designs of workout clothing. I had sticker shock the first time I went into the store...$98 for a top, $39 for sports bra....what?! But after buying a few of their items (off the clearance rack), I was sucked in. Their fabrics are quality, breathable and long lasting. I now have pants that are 2+ years old and still in great shape. They carry clothes that are great for yoga, running and dance. Or really anytime you'd like to feel comfortable. They also have swimwear, yoga mats, bags and accessories like scarves and hair bands. Each time I've been in their customer service has been wonderful, friendly and never pushy. The staff usually tries to get to know what type of workouts you do and they'll recommend a few items if you like. Also be sure to check out their free Sunday evening yoga class held in the store. It's a lot of fun, the class is usually some what basic with options for more experienced practitioners.

Everyone in this store is so friendly. The price tag of some of the items may seem alarming, but the quality of the clothing makes it worth it. I got an olive green sweater that feels like I'm melting into a cloud every time I put it on. They also have stirrup leggings, which I have been searching for!

I've had great customer service when purchasing in this store as well as great luck using the complimentary hemming on pants they offer. The Studio Pant is my uniform work pant, but my short legs require a special size. They always make the process easy, and I hope the company knows how much I appreciate pants that FIT! The staff here is great at helping you find the fabric and fit you need for whatever activity you're shopping for. Thanks friends!

I went in and everyone was SUPER friendly and helpful. I went in to get a mat and the workers talked to me about local yoga classes. They also offer FREE yoga classes every Sunday at 11am in the store!

Love this place! The clothes are comfortable and made of quality materials. One of the lululemon reps was at a crossfit class I attended and she gave me a free pair of groovy run shorts - they are amazing and I can't wait to add to the collection :).

Great shop but the hours online are wrong! The hours change every day of the week and it's frustrating to drive out there just to get a locked door...

horrible customer service. ordered a pair of leggings a month ago and they never came. contacted lulu four times about the issue and each time they said they would be there within a couple days, but they still never came. on my last time contacting them they informed me that the item has since been sold out (it wasn't when i purchased it a month ago) and there was nothing they could do for me except offer free shipping (which they do regardless, so really they offered nothing). not pleased.