Lürzerhof Nature Spa Resort

We had an extremely disappointing stay at Lürzerhof. On arrival we were greeted warmly by reception and shown to our room after a welcome drink. Arriving at dinner not long after we were greeted in German by the hostess (owner). My partner is a native German speaker. I am not. As the hostess began to give us an orientation I enquired if she spoke English - the hotel website is in English, it is advertised as an international destination and all the staff we had met spoke English. The hostess first sneered, then addressed my partner - in German - to say she did not speak English and, speaking only to my partner, turning away from me, suggested that surely I speak enough German to figure it out and then proceeded to ignore me. The issue is not the lack of English - as an expat for over 15 years my expectation is not that my host country adapts to me. However in an international resort, where English is advertised, having checked in for a much needed break I simply didn’t want to speak in my third language. I requested to speak English only in the event that it was possible - as all indications were that all services were available in English. The response was so cold and so unwelcoming that it truly ruined our weekend trip. The hostess gave the impression that I was unwelcome, somehow inferior and unworthy of her time or attention. It’s difficult to explain but for the next days I just didn’t want to be there. It was the opposite of the welcoming guest experience you would hope for from a winter wellness break. It was a real pity as all other staff we met were all very pleasant and very tolerant of my hybrid German / English efforts. Yet for this experience - particularly from the resort owner - I felt obliged to make a complaint directly at the hotel, and to leave a public review. As a regular traveler I have never experienced such an unwelcoming and cold reception. We certainly won’t return and I would caution non locals to consider booking another location, where you - and not just your money - will be made to feel welcome.

Oh, there's no words for this place. And I mean that in a positive way. You would think the spa is the best thing about this hotel. And it is. But the food and drinks are even better. Everything is exquisite! A new menu every day, your own table during your entire stay and fresh & local ingredients: simply amazing! And yes the spa is amazing as well. Very clean, many options and great vibes. Loved the many lounge options. Staff are wonderful, especially Johana. She made my stay even better with her personal approach. Also liked the daily news every day, which they printed for me in English. Thank you all! If you have the chance to have breakfast at the Gnadenalm: please do. It's so charming and delicious. Few notes: I missed a pool in the adult-only area. And the location is very much in the middle of nowhere. Luckily the bus stops right in front of the hotel and is free :) I don't know if I will visit again, but that has more to do because of the location. If this hotel was close to a city, like for example Garmisch-Partenkirchen, I would return in the blink of an eye.

Absolutely love this place. Spa area is the best I’ve ever seen. So many to choose from. The inclusive food just never ends. I’ve been there several times and I’ve never had a bad meal. Skiing area is just down the road but the summer weather on the pools is awesome

Very high level, but so domestic feelling. Clean, peacefull and full wellness accomodation with perfect gourmet service. Our choice for several times now and allways our first. Especially we like bar with cocktails. Amazing place with great team.

The hotel is located in the Salzburg area. One hour drive from the German Border, close to Salzburg and 10 minutes to the skiing area Obertauern. The hotel provides a shuttle to bring you to the ski lifts. The hotel exists out of an older and a newer building. I would recommend to book a room in the newer part but the old part is also fine. The rooms are well equipped and clean. The service at the reception desk and restaurants are superb. Knowledgeable, dedicated and very friendly. Breakfast, diner and the afternoon food is very good. The hotel delivers what it promises. The wellness are is very good. Lots a sauna and bathing possibilities. The only downside, there are still people running around with mobile phones in the sauna area. There are also people smoking in the sauna area. This does in no way fit to the philosophy and style of the hotel but in all I can strongly recommend the hotel.

Great hotel. We stayed there at summer time and could not ask for more. Great food any time of the day, great service. Lots of great surroundings especially if you're traveling by car. Highly recommended.

This alpine resort/hotel is surrounded by majestic Alpine peaks (with snow in August!), has the best spa we have ever seen, a very good restaurant and excellent service. However, the rooms are small (at least in the old part of the hotel), and the WiFi service is unreliable, despite the three routers each floor is supposed to have. However, we loved the spa and the surroundings, and we shall return.

We’ve stayed at Lurzerholf for a week, coming for the ski season. ||There are many pluses and many minuses.||Pluses: ||+it has a great spa, having 5-6 saunas and 2 pools (an indoor inox pool and an outdoor heated pool); ||+also they have very nice playroom for children with an indoor projection room that is like a small cinema, having good sound and the cartoons are projected on a big wall.||+ the lobby area is beautifull||+ it is clean||+has a indoor parking but the parking is not heated||+ has a big and easy accesible, heated ski room||||Minuses:||- the staff is not friendly with children, always having a stiff attitude ( you know, children are laughing hard or talking loud sometime..)||- the food that is displayed daily is the same every day with minor variation||- on Christmas Eve we had for dinner ‘Fondue Chinoise’ - It was really inappropriate||- the hotel has two types of rooms: ones in the traditional part of the hotel - these rooms are not 4+ at all. In the modern part of the hotel we haven’t been