Sophie C.
Yelp
Lush Couture is definitely worth a visit, on a trip to Palm Springs, because it is full of cute, trendy, and affordable, ladies clothing and accessories. I love that Lush Couture stay open until 10pm, unlike most of the other ladies clothing stores in downtown Palm Springs, which close much earlier. They have a great pricing strategy; every item of clothing is $16.99, new stock comes in all the time, and there are often special offers on certain items. (The first time I came here a couple of weeks ago, there were two rails of clothing which were all buy one, get one free!)
Both times I have visited Lush Couture, I have bought something. On my first visit, I bought 3 Summer dresses and I have been wearing and washing them often. They are a soft jersey material, and I'm finding that they don't need ironing, if you wash them on a light wash (inside out), and then hang them to dry, as soon as the cycle has finished.
Sarina is a fantastic sales associate, because of her pleasant, attentive, and friendly demeanour. She approached me soon after I entered the store, to explain the pricing, and started a fitting room for me when she saw that I had found a couple of items to try. Sarina continued to help me find the right sizes, and similar styles to what I was looking for. She suggested different colour variations to suit my skin tone, and checked in the back a couple of times when a size / colour was not on the shop floor. Sarina did a great job in helping me to envisage "the finished look", by giving me jewellery to try on, and discussing colours of shoes, and lipstick, which would complete the outfit.
I really like this kind of personal service. I don't come across it enough these days, unfortunately. I was not surprised to discover that Lush Couture is a family-run business, because it is often the high standard of customer service which makes small, family businesses, stand out from their corporate counterparts. I also really like that I was still in the store last night, 15 minutes after closing time, and at least 6 other people were still browsing, and trying things on, and we were not made to feel rushed, or pressured to leave. It is great to see these winning business practices at Lush Couture!
Lush Couture is very conveniently located right next door to Ben and Jerry's! It is also only a block away from Lulu, which is a great restaurant, and only two blocks away from the Spa Casino, and the Hard Rock Hotel. I have one suggestion which would undoubtedly increase your brand awareness, and drive more customers to your store, and that is, to print your branding on the shopping bags!