davidvS2904YS
Google
On June 6, 2022 I stayed with a group of my students for several days. The stay was good and the hotel is nice. But, when I checked out, they charged my credit card 61,000 NIS (about $18,000 USD) instead of the 6,100 NIS that was the actual bill. I realized this later that day when I checked my credit card online. I called the hotel and they apologized and said they would fix it immediately - it was a simple clerical mistake. Two months later there was no fix, and so I disputed it with my credit card. Three months later they finally gave me a refund, but it was still overcharged by over $300 USD. Maybe they used an exchange rate for today instead of back in June when the charge occurred. I don't know. But it has been a horrible nightmare trying to get this sorted out, and I would not recommend this hotel to anyone and will never stay there again. There are enough good hotels in the Old City that one doesn't have to put up with this sort of nonsense. This is profoundly unprofessional and incompetent behavior.