Kristin M.
Yelp
Our last carry out order was LITERALLY the last time we will order carry out here. Dining in at this location is a much better option, generally. The food is delicious so two stars are definitely not enough. If I based this review on food quality and value, they would have 5 stars. Dissatisfaction is in the undertrained staff who take the carry out orders, this is the ONLY way to order carry out as there's no on-line option unfortunately. They don't KNOW THE MENU, they're rude when YOU have to tell THEM what's included in various meals and dinners. We have been shorted on carry out more than once and sometimes the containers didn't last on the trip home and contents were all over everything including my car. Which brings me to the next point: the carelessness of the food handlers or kitchen cooks bc they use Styrofoam carry out containers and the sides and bottom of the Styrofoam get holes melted through them from hot grill spatula. It's absolutely from this utensil and super cheap quality Styrofoam. Happens almost every time we have hash browns and gravy ESPECIALLY, any kind of waffles, French toast, crepes and pancakes. Sticky icky mess! Then the icing on the cake is being asked face to face by the rude one from the phone if you'd like to LEAVE A TIP???!!! FOR PICKING UP MY OWN STUFF AND EXPLAINING YOUR MENU TO YOU, A TIP FOR WHAT EXACTLY??? Oh my, a someone REALLY needs to teach them how to EARN a tip and when it's APPROPRIATE and how RUDE to ASK because customers DON'T LIKE IT, I heard others in the waiting area complaining about the 4 tip cups at the register at that time. People feel nickel and dimed by that in an already gloomy economy. Bad for business. If this were my business, I'd clean this behavior up with employees and use different containers for carry out or better quality container. Also when increasing menu prices, it's better for business if you ease patrons into it when your costs increase rather than suddenly increasing a lot. At least make sure quality and quality of service are on point b4 big increase...