Lux Lisboa Park Hotel

Great fun and a lovely vibe. We came in the heatwave and took advantage of the rooftop pool. Even though it was busy due to the heat, the atmosphere was relaxed, friendly and intimate. We met so many fun people and the staff were very welcoming, polite and eager to help. A great mix of guests: families, couples, older people, young crowd - everyone mixed very well. We had great fun - we discussed coming back before we'd even left!

Our family had a wonderful experience at the Lux Lisboa Park Hotel. The customer service was always friendly. The offerings were generous and easy. The rooms were very comfortable and clean. Working AC (first one that worked in our month of travelling). Breakfast was included and was delicious and fresh, with high quality ingredients like fresh cheese, freshly sliced papaya and pineapple, eggs, made to order coffee beverages. The food at the rooftop bar was also very tasty. All of the design/furniture/greens and natural light was really beautiful as well We hope to return to any Lux hotel in the future, based on our experience in Lisbon

We had an amazing stay at this hotel in Lisbon! From the moment we arrived, the staff was incredibly welcoming and attentive. The rooms were spacious, spotless, and modern, providing the perfect balance of comfort and style. What truly set this experience apart was the outstanding service. We were there for my birthday, and without even mentioning it, the staff went above and beyond—surprising us with a bottle of premium cava and a delicious cake in our room. This thoughtful gesture made our stay truly unforgettable. We will definitely be returning and highly recommend this hotel to anyone visiting Lisbon. If you’re looking for exceptional service, beautiful accommodations, and a memorable experience, this is the place to be!

We are really happy with our stay at Lux Lisboa Park hotel.|The area is local residental so its nice and quiet.|Rooms are wonderful, with seperate room for shower and toilet.|Beds were fine and the bonus point is the balcony.||The breakfast was wonderful with a lot of choices.||One of the main reasons for chosing this hotel was the rooftop pool with sunbathing area and a nice bar. Fantastic place.||The service was wonderful. Specially at the rooftop bar and during breakfast.||A wonderful hotel that would be even more special if this was an adult only hotel as there were moments when a group of parents were not thinking about other guests and taking care about their kids (shouting).||But overall a great place.

My wife and I had the pleasure of staying at Lux Lisboa Park Hotel for a week at the end of Feb 2025. Staff were very helpful and we were very impressed their service and professionalism. The rooms and beds were comfortable and the buffet breakfast was great and plentiful. ||We had a courtyard view with balcony which was perfect for relaxing on and relaxing on. They also had a number of rooms in out of the way locations for meeting. We did use one for a 4 hour meeting and staff were again helpful in including food services which provide the lunch for us there away from the restaurant. ||The location is great, 2 blocks (2-3 minute easterly walk ) to Edward 7th park looking over central Lisbon & downtown. There are two metro stops 10 – 12 minutes away. They could get you any where- but watch out for rush hour it is a busy city. We could walk to the waterfront down lovely streets in about 45 minutes.||David Stuewe – Halifax, Nova Scotia, Canada

The hotel was alright, but the reality didn’t quite match up with our expectations. For a start, we went with some friends on holiday, but we hadn’t realised how geared towards business trips it was from the hotel listing. The service was, as others have noted, pretty strange. The receptionists were friendly enough. But when we went to the bar, the two bar staff got our orders wrong (multiple times) and serving us seemed more like an inconvenience than anything else. We also went to the gym one of the days, and there seemed to be a woman working there who got annoyed every time we moved anything (like moving a bench out of the way of other equipment so we could use it). I still wasn’t clear if she did work there or not, she didn’t speak to us at all, but very much felt like we were again being an inconvenience. As for the rooms, they could do with a fair amount of maintenance. For example, the floor was scuffed from where the main door was scraping it. The curtains were falling down at the side. And most importantly the shower only had “scalding hot” as a setting. There were also controls on the shower that implied you could turn on different heads, but these just didn’t work. Finally, the only time we went to use the pool and the hot tub on the roof, the hot tub was out of commission and the pool was freezing cold (I’m assuming it was also out of order but there was no signage). Overall, pretty disappointing experience. The location was decent but I wouldn’t stay here again.

Possibly the worst hotel experience I’ve ever had. We requested an early check-in ahead of time and were not informed it wouldn’t be available, waited hours for our room and ended up sleeping in the lobby with a toddler, lady at reception was extremely rude and dismissive constantly kept arguing instead of apologising for their oversight or at least trying to accommodate a room for us, we were weren’t even given a proper welcome. The pool is extremely cold and the jacuzzi was out of order, the shower is so powerful and you can’t adjust the heat to your preference only a standard setting, breakfast was lacking and very dull environment. The hotel just felt so uninviting and the staff were just cold towards us throughout our stay. We couldn’t wait just to leave. The main thing that attracted us to this hotel was the outdoor pool and jacuzzi both we couldn’t use. Overall poor management, terrible service and most certainly will not recommend.

Nice hotel for both business and leisure. Good amenities: pool and gym! Friendly staff. But mattress could be better (at least room 512) and they don’t take Amex :/