Sahir Shivji
Google
A Memorable Stay for Our Anniversary – Thoughtful Service with Room for Refinement
We had a truly wonderful stay at Sowaka while celebrating our first wedding anniversary. From the moment we arrived, the staff were warm, courteous, and attentive, creating a calm and welcoming atmosphere that set the tone for our entire visit.
One of the highlights was the evening happy hour, where we were introduced to what has now become our favorite sake—an unexpected and delightful discovery.
The hotel’s attention to detail was also evident in the small but thoughtful gestures, such as drying our shoes after we returned from a rainy day out, and the beautifully presented gift during the turndown service, which made our anniversary feel even more special.
The location is excellent, with easy access to the Gion area, allowing us to explore Kyoto's rich history and culture with ease.
While our overall experience was overwhelmingly positive, there were a couple of details that felt out of place for a property of this caliber. At check-out, we were surprised that none of the staff inquired about how our stay was and ask for feedback—especially after such a personalized experience during the rest of our visit. Additionally, as guests who prefer taking the stairs, we noticed that the stairwells were being used for storage, with boxes, uniforms, and cleaning supplies visible. For a 5-star property, and given the premium price point, we expected these back-of-house elements to be kept out of guest view.
That said, these were relatively minor issues in an otherwise exceptional stay. Sowaka is a beautiful, tranquil retreat in the heart of Kyoto, and we are grateful for the care and hospitality shown to us during our special celebration.