Raquel H.
Google
Wow, BAD. What happened to Luz?? We called in an order of 3 flour chicken tacos, fish on flour, and churros. We’ve eaten here so many times and enjoyed it over the last few years, but we won’t be back after tonight. We said “flour tortillas” twice, confirming it at the end of the call. Got home after picking up the order to unwrap 3 chicken tacos on corn tortillas, and the driest tacos I’ve ever had from Luz, tasted completely stale. We had to drive back to get another order which was finally on flour bread (again, stale in texture, chicken rubbery), and lacking flavour. When my partner asked for a hot sauce, the guy said “hold on let me ring that up”. Sorry, what?! We just had to drive all the way back after your mistake, and now one of our meals will be cold, and you want us to pay for a hot sauce?? “Ya because the cost of things has gone up so I have to punch it in.” A tiny side cup of hot sauce. Not only should that have been comped, but our meal should have been comped. Clearly the service has turned to crap there, the food not far behind. Not the Luz that it used to be and you’ve lost 2 locals.