R5660UTjo
Google
After 30 visits to Bali, this was by far the worst experience I’ve ever had. From the moment we arrived, there were serious issues. No cold drink was offered on arrival, and our room wasn’t ready.||While we waited, we checked out the pool area — and were shocked. The cabanas were rusted, there was visible slime floating in the pool, and the towel station smelled strongly of urine. When I asked for toilet paper in the poolside toilet, I was told to go and get my own because there was none in the cubicle. Completely unacceptable.||The room itself was in terrible condition — old, neglected, and clearly not maintained. Fixtures were tarnished and rusted, and the toilet didn’t work. Even more alarming, we noticed that several hotel room door keypads had been smashed off, and many doors were padlocked shut from the outside. This raised serious concerns about security and overall safety.||To be fair, the front of house staff were lovely — and visibly upset that we were so disappointed we decided to leave after just two hours. They tried their best, but the situation was beyond what they could fix.||When we contacted the manager, instead of offering any understanding or solution, he forced us to sign a non-cancellation/no-refund agreement. This felt highly inappropriate, especially considering the state of the property.||We immediately left and found alternative accommodation. I’ve never had to do that before in Bali — and I sincerely hope I never have to again.||This hotel is absolutely not up to Bali standards. It was a deeply disappointing experience, and I would never recommend staying here.