Anastasiya
Google
I honestly feel that this hotel is not worth staying in. I spent just one night here, but the number of issues made the stay very disappointing.
I booked through a tour aggregator and confirmed directly with the hotel, but upon arrival, I was told there had been a mistake. I was offered either a room without a window or a room with a window that hadn’t been cleaned and had a broken AC — neither of which matched my booking.
I originally chose this hotel for its design, but aside from the restaurant, there was little else to appreciate. The restaurant staff were very young, more interested in their phones than assisting guests. During breakfast, they barely helped the tourists and gave the impression that they simply didn’t care.
At checkout, I asked for a registration form and was told that the system wasn’t working. I was asked to leave my email and promised I’d receive it within an hour. I didn’t. Only after I followed up did the hotel send the form — the first time with misspelled names and only later correctly.
Overall, my impression was that the staff and management simply don’t care about their guests. The restaurant might be fine to visit on its own, but for accommodation, I would definitely recommend staying somewhere else.