895SueK
Google
The hotel is really nice, but my experience of the manager was not a positive one. ||The room I was given (Sumardalr) is right next to the laundry room so was very noisy as the staff congregate outside the room chatting. Fine if you’re up and away by 8am, but if you want a lie in or some peace during the day, don’t select this room. I asked to change the room as I’d travelled a long way and wanted some peace, but the hotel was full. The manager said “the staff start at 9am, I don’t think that’s unreasonable”… I politely asked him if he could request that they are quiet in the morning if possible and he agreed. Well of course that didn’t happen and I was woken up by loud chatter. They kindly offered to change my room the next day. The new room, Aaks, was lovely and I was very grateful as it was much nicer. On check out the next day, they had added a mysterious £10 to my bill and the manager went through all possibilities of what it could be. I suspect it was a room change charge, but they reluctantly removed it from the bill. There were no apologies for the poor experience and the manager was just as grumpy on check out as he was when I asked to change room. I’ve heard he has a reputation for this which is bizarre for a customer service orientated role. Honestly it puts me off visiting the hotel again. |Just to caveat, the restaurant staff were lovely and the food was delicious.