M Health Fairview Southdale Hospital

I ended up in the ER here during a trip and I felt that my case was treated with care and concern. They were very busy that night so it took a while for me to see Dr Guertz but she immediately ordered tests and worked to make sure I could safely leave (I expressed I didn’t want to be admitted). Katie in security let me borrow her phone charger and Jennifer was great with my MRIs. Wonderful staff, even on such a hectic night!

The nurses for my sister in the ICU were like angels. I needed to spend the night because we didn't want to leave her alone and the lounge there is one of the worst lounges I have ever been in. So uncomfortable and there wasn't even a TV that works. If you ever need to go there don't plan on being able to rest in the lounge to be able to be close to your loved ones

Went in due to constipation (couldnt go for five days) and really sharp pains in my stomach to the point I couldnt even sit or walk with out nausea and excruciating abdominal pain. When they were taking my blood I asked if the nurse would be okay with looking to see if there were any veins available that weren't in the inner elbow as I am autistic and have sensory issues, but said I was ok with it if it were the only option. The nurse chose the smallest vein in my arm and instead of counting to 3 like she agreed to do (I have medical related trauma) she said little poke as fast as she could get out and stuck me without even giving me time to prepare and proceeded to move the needle side to side and in and out for 47 seconds while I was sobbing and holding my moms hand, every time I cried louder she got rougher and moved it around more. When she couldn't get any blood out I said to just please do my inner elbow and instead she chose the same vein but closer to my hand, she moved the needle even more for this one and didn't even say when she was going to stick me with it, at this point I was literally arching off the hospital bed I was shaking so hard and sobbing even harder. She finally stopped after 59 seconds and actually did my inner elbow this time.by the time she was done I was drenched in sweat. I couldn't even feel the IV with how much my arm hurt from the previous sticks. (Also yes I counted the seconds, I count in my head as a coping mechanism sometimes) when she left it took 3 hours for someone to check on us again, they informed me I'd be needing a CT scan, some fluids and an enema. They had to give me Zophran and Tylenol I was in so much pain, they finally gave me fluids and I waited another hour and a half. A very nice member of staff named Kylie brought me to do the CT scan, she informed me of everything that was going to happen and made sure I was ok after every step, she even noticed I couldn't stand well and that I was cold. When the CT was done she gave me a warm blanket and took me back to my room where my mom was. We waited 4 hours for the next person to come and it was time for the enema, the lady that did it didn't put anything on it to reduce the friction and later on when I got home there was a bloody scrape where she had put it in. We were there another hour while I dealt with the aftermath of the enema and they took another 30 minutes to bring the discharge paperwork. The entire time we were there my mom would occasionally look out the window to see what was taking so long and most(if not all) of the staff were glued to their phones. Ive been to another fairveiw hospital before and have had a similar experience. The entire time I was there I didnt even feel like a human being and was made to feel like a burden as every time I had a question they would either scoff, roll their eyes, or answer in a very clipped and condescending tone like I was stupid for even asking, when the guy came to take my IV out he said 1 2 3 and literally ripped it out seemingly as hard as he could. 3 days later and the place the first lady stuck me is still in so much pain I can't even lift my phone with my right hand and the actual IV site isn't nearly as bruised as the first two places she stuck me. The bruises go all the way down to my wrist and up to just under the actual IV site and are a blotchy mix of yellows, greens, purples, blacks, and reds. I urge you to not take your child or yourself here. They make you feel like youre not a person. Went arrived there at 2:30 am and left at 11:am.the only people who were nice were the people who check you in and the security.

I am so upset after my loved one was at this hospital and we were told we would be notified when they were transferred to a hospital with a bed. No one bothered to call us so when I called asking to talk to them I was shocked to find out they were transferred. When the doctor says they will let you know when they are transferred they should follow up and do that because family members get worried when they are told that person is not at their hospital…. We will not be sending our family there in the future… and definitely think a manager should be reaching out to me to follow up…. (I work in the medical field and this is not how we treat the pts at my job)

Would not recommend as a place of emergency care especially if you are pregnant. ER check in staff refused to help me as soon as I said I was pregnant and sent me to the L&D unit on the second floor unaccompanied even though I was suffering from dizziness, weakness, trouble breathing, and chest pains. The L&D nurses were wonderful but did not understand why ER would send me to them with the issues I was having. They struggled to find baby's heartbeat and once it was found I was sent back to the ER. The ER staff who admitted me very clearly questioned why L&D sent me back and made me feel like I was a nuisance. Thankfully the nurses who took over my care, the physicians assistant, and the doctor who eventually helped me were kind and efficient, but the check in process and being sent back and forth to units was unprofessional and added unnecessary stress to an already stressful situation. If you are looking for better care for you and your little one, I would definitely recommend Allina! I have had nothing but good experiences there especially with the ER staff

Sub standard treatment. Doctor didn’t check mom’s full history and chart for three days even tho it was shared both in the emergency room and with the doctor in person on day one. Mom came in presenting as pneumonia when she has a history of a lung infection which is resistant to standard pneumonia antibiotics. Additionally family had to request testing to dial in the correct antibiotics. This was days into her hospitalization. Doctor asked family what hospital she had been treated at before (which was a Fairview hospital) rather than looking at her records day one . Mom had a lung infection and the doctor didn’t order a flutter valve which is essential to help move mucus. Luckily a respiratory therapist gave her one but that was a eeek into the hospital stay. Really sub standard care. If your loved one is elderly I would avoid this hospital. Also - updating this review to add that mom was released back to a memory care facility and the hospital team did not send her revised oxygen orders. Even tho I spoke to a nurse and social worker - all who said it would be done. Over a week later we had to reach out to the primary care doctor to review the hospital notes and provide the orders. Imagine what happens to the elderly who don’t have advocates!

About 2½ weeks ago I brought my daughter into this hospital because I was concerned that her bowels might be impacted, she was in a lot of pain and has IBS so she is no stranger to pain, but this time felt different for her. So I brought her into this place where most of the night staff spent the next 8½ hours avoiding her, and when they weren't able to avoid her, made sure we knew they didn't want her there. Intake was fine, they were nice to her, but once we got her into a room, this emotionless red haired nurse came in to put an IV into my daughter's arm. My daughter is autistic and asked the nurse if she was able to put the IV into her forearm instead of the inside of her elbow, and said if she wasn't able to, it would be ok. The nurse, instead of just telling her she wouldn't be able to after looking at her arm, instead took her time shoving the needle into my daughter's forearm, then pulling it most of the way out before moving it around and shoving it back in again, over and over. My daughter was in a lot of pain and was crying. The nurse just kept going, before taking the needle out and doing the same thing again on a different part of my daughter's forearm. My daughter told her to just please put it wherever was best as she was in a lot of pain and the nurse finally just put the IV into her inner elbow. My daughter's arm is still so bruised from the first 2 times, the 3rd spot is fine but her arm is just covered in bruises still. The nurse was apathetic about the whole thing. She got her IV bag hooked up and was told she would have a CT scan soon. Then, about an hour later, the one really nice person who worked there named Kylie came to get her for a CT scan and I thought ok it was just the nurse that was off and the rest of the people here will be nice, and then the DR came in later and was polite enough but definitely not a warm person, said he ordered an enema for her and that someone would be in soon to administer it for her. Hours later and I'm sure the red haired nurse was just waiting out her shift to avoid doing this, a Muslim nurse came in and I thought maybe she would be nice, but she was practically seething that the job was left for her. She even said nobody likes doing these things and instead of being gentle with my daughter, she hurt her and my daughter bled for days afterward. I will never go to this hospital again, for any reason. I will go miles out of my way to go somewhere else, where people actually care about their patients. Avoid this place like the plague of you have to bring someone you love in for help. I would give zero stars if I could.

My daughter was inpatient for two weeks due to a complicated leg fracture and follow up surgery. The nurses were great and the hospitalist Dr. White was amazing and compassionate. You can order a guest meal for a decent price and the omelet was always a winner.

They have made improvements since the last time I was here but still one of my least favorite hospitals. For the most part the intake ER staff was friendly, however my nurse once assigned to a room seemed like she's couldn't be bothered and was in a rush to leave as soon as she stepped in my room; really lacked bed side manner. There looked to be plenty of staff... maybe too much which is an odd thing to say. Again they've made improvements to process which is nice but the staff could be a bit more personable.

Diagnosed this year about 8 years after being seen here for Hypermobile Ehlers Danlos syndrome. Thanks for nothing. Haha. I also have a defect in my mitral valve. Great doctors y'all. Really great.

Went to the Emergency room and was there for over 5 hrs before being seen. Once my son was able to be seen the care received was great. We did have a hiccup and a provider came in and was doing an assessment on him and midway through I realized he was in the wrong room.

I was in the Emergency room. I had an IV. A nurse came into the room and proceeded to remove my IV without washing her hands or wearing gloves. I ended up bleeding quite a bit from the IV site, which got all over her hands. I was mortified. Healthcare professionals should know better. I will never return to Fairview Southdale Hospital.

Today 9-24-24 I tried to re-schedule an appointment with M-Health Fairview Southdale imaging. *I first talked to Claire. She cancelled my existing appointment without my permission and said I needed to call cardiology to make a new appointment. *I called cardiology and they said I needed to call imaging. *I called imaging and Corrine made an appointment at a wrong location and said my first appointment actually was at the cardiology department, which she later admitted - she was wrong. *I then talked to Melissa at imaging and she told me I needed to call cardiology. *I called cardiology and Emily told me I needed to call imaging. *I then talked to Lori, a supervisor, and she said she'd try to transfer me but wasn't sure she could guarantee it would be the right place. *I then talked to Katie, another supervisor, she also said she'd try to direct me but could not guarantee results. *I then talked to Jamie, another supervisor, and she threatened to hang up on me and interrupted me continuously, while accusing me of interrupting her. She was the worst. What kind of healthcare organization has zero insight or control into what their schedulers and "so called" supervisors do to customers? Apparently Southdale cardiology and imaging, in Edina does. What a shit show. After seven hours I finally got a call from another supervisor that made the appointment. Seven hours and 30+ calls is all it took. It's disgraceful. These "passing the buck" ploys by these schedulers were obviously INTENTIONAL and amused them a great deal. It is almost impossible to get a correct appointment when calling either cardiology or imaging. These two departments work together and are linked with the same schedulers so they're BOTH responsible. Scheduling with cardiology or imaging has always been a nightmare but they went out of their way today to be extra abusive. If schedulers are inept and inhumane, what are the other staff like? Ask yourself that. It's been allowed for over a year and falls on deaf ears. Locate reviews on Yelp, the BBB, and everywhere before going here. They are very bad. Duplicitous billing is also a gigantic nightmare with their imaging department.

Went to the emergency department for chest pain, shortness of breath, heart palpitations, etc.. the er staff were very unprofessional, forgot to order my labs until I said something after waiting 3 hours. People that came in after me were seen before me, and they said that my symptoms were not emergent enough to monitor me in a room and be seen by a physician in a timely manner. When I asked staff how much longer, they would say your next , when that wasn't the case. It's been 7 hours and I still have yet to be seen and I'm just in the waiting room struggling to breath and not pass out from being dizzy. I would not recommend this hospital to anyone who's experiencing chest pain or anything life threatening cause you might wait and potentially decline as your waiting to be seen! Worst care I've ever received, or shall I say not received!

Infectious Disease staff get a 5 rating Urology gets a 5 rating Hospital primary doctor gets a 1 rating Hospital cleanliness gets a 1 rating...sheets and pad not changed in 5 days. No shower in 5 days.

Absolutely the worst experience in the emergency room....the room was super dirty. The wait was insane and my wife was waiting for a doctor with a wound in her head (down to the scalp) for almost two hours!!! They offered her narcotics without asking about drinking- nobody introduced themselves. Just a very unpleasant experience.

My 2nd awful ER experience here. July 2nd, my dr sent me to the hospital due to extreme abdominal pain with severe diarrhea, low grade fever, nausea, and back/joint pain, "they have the equipment to best diagnose" There was a wait for intake and even longer for the dr. Everytime I looked out at the middle nurses station, no one was there. I was in so much pain, I was calling out for Jesus, feeling like I would die. During the long wait I soiled 2 pairs of pants. The 2nd time, I was in the hall bathroom, unable to leave with diarrhea on clothes and all over the toilet. I rang the help bell, I could hear it in the hall, no one came. Finally I pushed another button, there was no writing, looked like a nurse's cap. Three people came and berated me for pushing the wrong button. Told them about the diarrhea on the toilet which I tried to clean up. Hopefully someone cleaned and santized, but I doubt it. I was given fluids for dehydration and a ct scan of my abdomen. DR finally came and I was told I "probably" have a viral infection. I was sent home. The fluids helped me feel better for a few days. Still feeling ill, I visited my dr 7/9. She did stool testing which confirmed 2 days later that I had Salmonella poisoning. The prescribed cipro' was resistant to the infection and on 7/22 I became so ill that I was transported by ambulance to Abbott Northwestern, I refused to go back to Southdale. I was hospitalized for 5 days with constant fluids. The stool culture determined which antibiotic would work best. The infection was so bad by this time I had developed severe colitis and reactive arthritis. It was so painful. With C-diff antigens and mild sepsis, I'm home taking 7 medications and an inability to work or eat regular foods without pain and diarrhea. Southdale ER misdiagnosed my condition, extending the duration and severity of the illness creating financial difficulties due to loss of work. 1st experience a couple of yrs prior, the dr on his high horse kept telling me the pain in my upper abdomen was my stomach, asked "why are you here" and tried sending home. Literally had to get loud with dr insisting he do testing. He ordered an ultrasound and half hour later I was in emergency surgery to remove my gallbladder due to gallbladder disease. Will never go to this hospital for care again.

Came to the hospital was 6 hour wait to even get taken back then get a mri they said it would be 30 minutes finally called a nurse two hours later and they said they have a issue with the mri machine. Doctor told me he would give me a pain pill but sitting here 4 hours with no pain meds or any visit from the doctor in the room. Worse expirence at a hospital I've ever experienced.

In the past I've had good things to say about Fairview Southdale. This past experience about a month ago is a true reflection of zero care in the world. Go in as recommended by a nurse via phone. Get checked in, get initial vitals, go back for a scan (which I was directed to change in the bathroom in a robe and the nurse pulled a random bed along the wall for me to use), I provide urine sample and then the entire nights events went to shit. Didn't think much of the bed and change situation until another nurse asked where the bed came from. She was embarrassed. I went back to the same place I was sitting since I arrived. I was alone near the bathrooms playing games on my phone. All of sudden some random person starts spraying some fragrance at me. I looked up and she started blurting racist comments at me and telling me she was cleaning up the place. I then moved myself near the front door knowing I did not know her mental state and did not want confrontation with someone unstable. And there I sit....for hours and hours. There are three staff members at the front desk looking at there phones and computers. Finally I decide to go up and request when I will be seen next as the entire waiting room is empty. Well, they called for me when I was in back getting my scan which I was not their to answer. They had figured I left and cleared me from their cue. They get me in to someone immediately and proceed to inform me they lost my urine sample. Then I am told should only take 15 mins for further information. An hour later, ok...you can go and we will send you to a specialist. We should know more about your samples in a few days. I had no words. The place has become a dumpster fire with zero care for patients.

They accomplished what I needed them to but this had to have been the absolute worst and most bizarre outpatient experience I have ever had. More to come...

Last night my daughter brought me to Fairview Southdale Hospital ER in Edina for repeated fainting episodes. A positive: our initial treatment upon arrival was excellent. Quick care and several nurses and a doctor evaluating whether or not I was in a situation of life or death. Once stabilized and it was determined that I was safe I was put in a room. It was close to shift change which anyone knows is not good. Once the evening shift began I did have quick I results re: an X-ray and blood work. Another positive. Then came the rest. We apparently saw a doctor but didn't know it as she never identified herself. She told me that tests so far showed there was nothing wrong with me. My daughter bristled at this and said clearly they had not done the correct test yet. The woman was sassy back and said "we still need a urine test" and left. I called for ibuprofen for pain. No response. Considering the bell was ringing for my room and I could have fallen or fainted again, that no one came, I was upset at that alone. Finally after an hour I took my own. I met my nurse around an hour later. She tells me they need urine and leaves. I have an IV in my arm and wires connected to a heart monitor. A BP cuff and pulse ox. No wheelchair. No idea where bathroom is and if there is a specimen cup. I call again and wait. About 30 minutes later she came back and asked me about specimen. I told her I was still connected to stuff and needed to have help to bathroom. She literally said "you are not connected to anything". Wow. I. showed her. The IV had been disconnected but nothing else. She said "Oh. Well all you have to do is disconnect these leads". So my daughter had to walk me to the bathroom and. help me with the sample. A nurse assistant came back and wondered why I was not connected to the BP monitor and heart monitor. He took care of that. Then the nurse came to help him log things into t he computer as he did not know how. She asked me "do you still need that ibuprofen?" I told her no--I got tired of waiting and took my own. She said "good--we like patients to take their own meds". This must be new as for all the years I have been a patient it was the complete opposite. I never did find out why I was fainting. I know the ER is for keeping us alive and then stabilizing. By now I was so angry knowing that didn't matter. So much incompetance.

Went to urgent care with a swollen leg. They said it would be an hour wait. Waited an hour fifteen. The front desk said it would be another hour. Huh? In the mean time dozens of folks went in to see the doctors. Screwy system. Read the reviews and cancels my urgent care appointment.

This is the last time I visit this unbelievably inept ER. I came in with what is possibly sepsis in my hand. Within 20 minutes of being there, they did an x-ray. I was told I would be consulted in about an hour. About 20 minutes later, they put a IV in my hand. From that point - 3.5 hours go by. I don't complain. I just wait, then it occurred to me - Maybe I missed my name being called. The pain in my hand was getting exponentially worse . When I asked the nurse at the front she wouldn't even look at me and very rudely said nope.. so then less than five minutes later, I'm put back in the same room where they put the IV in and was told to wait there for the doctor. Another 45 minutes goes by. I checked the mychart and they are showing bloodwork that they didn't even take for me . They only put the IV in they didn't draw any blood. I walk out and tell them to get this IV out of me, pronto, I'm leaving.. so basically now, I stopped by my place to put my hand on ice and then go find another ER.. oh also, people are reporting that this place is dirty. Yeah it's gross.

Dr. Enadeghe an absolute genius and couldn't have safely delivered my first child without her. Jill S the L/D nurse was so kind, helped me throughout all my anxiety and panic attacks. And Katie and Jill S sense of humor and their kindness. Ancy , Fallon and Tiffany were all so wonderful. Would beyond recommend Southdale maternity for safe delivery. Forever grateful to Dr. Enadeghe and her expertise and kind words, and all the nurses that helped me during my stay. Thank you

Yet again, despite a specialist referral to get here promptly. Leaving a hospital job to possibly get transfused, in 2 hours they couldn't even triage or get vitals. 5 hours to possibly get into an ER room to even see if there is a need to transfuse. Labs would take another 2 hours. My Dad had been one of their medical directors and again, fortunately he doesn't know the level of care they fail to deliver compared with when he was one of their providers. In almost a half hour, they can't even get a volunteer to get wheelchair back to transport. Add: At the time I wrote this review, I was about 16 hours of emergency room time waiting for a blood transfusion. Since the time of the review, I am back home and want to add, the level of physician care this time was exceptional. Both hospitalists actually came down and talked to me almost a half hour each to try and show how hard they were fighting for me to be one of the four patients who would be admitted to the floor that night. It didn't happen. I was transfused, alone, in the emergency department, (alone except emergency room staff) (on the floor, I could have had someone with me) During a separate procedure, 5 hours later, the anesthesiologist was spectacular, the Physican's assistant and Physician himself. They all coordinated well with my primary. I spent less time on the floor we fought 27 hours for me to get that bed than I did in the actual room. It was worth the wait at the end.

I came to ER about 6 am due to difficulty swallowing. i figured it was an allergic reaction. I got into a room pretty fast and it went downhill from there. It was shift change worst time I could've went, 2 hours passed and I didn't see a call light remote so I opened the door where there nurses station and asked how long before a doctor because I was having a hard time swallowing. An ER tech came up to the door trying to shut the door and curtain just being so rude telling me that there are patients here with "more serious illnesses" who've been there 12 hours and haven't been seen. I was otp with my mom and I hear other nurses asking if I'm recording and to call security. I wasn't recording I just simply had my mother otp because she too is a nurse so she's the one who told me to get some help. Security was called as if I'm threatening or being a nuisance when all I did was ask how long for wait times. By the way I'm black and it sucks to know that they think our pain isn't real and to call security when I did nothing wrong nor cause any mishap for security to be called in first place. The stereotypes and assumptions against us is wrong and makes me feel that when I'm having issues I'm not sure I'd want to go to the emergency room.

If i could this a negative 5 I would because this place had my brother waiting over 8 hours to be seen. We first asked how long was the wait they said we had 10 people ahead us we asked a couple hours later they told us we had 36 people. That's really odd since it was just a couple of hours ago their were 10 people ahead of us. My brother was transported in ambulance for serve dizzy spells and vomiting. The unpleasantries started when he got in to the ambulance and they told him not to throw up. And then when we arrived at the hospital he was told not to vomit by the nurses to. The nurses were so rude definitely Kelly , Kim, and Ashley. This is a hell hole for a hospital. If you don't like your career go find a new job not working with people. My brother is a person of color this is RACISM at its finest. All they do is sit at a desk and don't do shit but gossip.

Horrible experience. My wife fell while going for a walk. She was bleeding - her glasses cut her temple. Went by ambulance to Fairview Southdale. We had to wait from 5 PM to 10 PM sitting in the lobby. They put us in a room, where various people would come in, look at us, and leave. About midnight they decided she needed X-Rays. They took an X-Ray. Finally they decided she had a small fracture to he cheek bone. The said they would need to transfer her to U of M Fairview. Over 8 hours in the emergency room - and they did nothing.

I had the most horrific delivery in 1997 here. Nurses were so mean to me and caused me more stress than I needed. My delivery took 36 hours and when he was delivered I remember the doctor asking the nurses why it took so long to call him. 24 years later my son has issues that make him unable to work. I have spoken to other mothers who have had similar type deliveries and their children have life long issues as well. Please ask around before choosing a hospital

Really bad Thursday night 8 11 22 4 and a half hour wait . County hospital is probably better

Would be zero stars if possible. Handicapped brother had a stroke. Hospital has not referred him for placement. Six month later they will not let family visit unless we take him home. Punitive. He is a vulnerable adult. Needs skilled nursing care.

I can't think of a worse place to put someone you care about who needs quality medical care.

I went in last week for a painful colon infection, along with Kidney stones. I waited in the waiting room from 10am to 5pm to be seen. Then I saw the doctors for 1 hour. When I was leaving a woman was coughing up blood into a large bag that was 20 percent full standing up! With her husband trying to do what he could. She was standing up and did not have a room! Last time I went here it was a 5 hour wait. One of the staff said something sometime will give we do not have enough rooms eventually everything will fall down. Also, I sat in the waiting room with an IV in my arm for 7 hours. One more thing, I sat in an area a little hidden away. I took a phone call and pulled my mask off and the front desk person said never take your mask down you are in "that area" - after I got off the phone I went up to him and said what area? He said potential COVID area. I said why are there not warning signs!!! He said oh good point! WOW

hospital is terrible never going there again will go to abbott next time nurse on 7th floor room 724 was a complete idiot Dr said to put mom in chair during day and open shade and turn on lights so she gets back on schedule the nurse today didnt put her in chair nurse said lights are on I didn't see any lights on she must of been a new nurse she was a complete idiot was very rude the 2 previous nurses were good but hospital not doing much to help my mom.They probably want more money Dr Banica woleters is a very good dr I think she was the only good doctor.Very good doctor give her 10 stars.She also goes to Abbott. Today 5-3-2023 the day nurse sucked was very unprofessional said she wouldn't be my moms nurse tomorrow was so happy I said good my brother and sister also thought she was a idiot.Didn't know what she was doing wanted to sit on her ass all day and be on her phone I would rate them a zero

From the ER to a room in cardiac care the whole experience at this hospital was a nightmare. It took 7 nurses and 15 pokes with a needle just to get a simple IV put in. Had to discontinue my own machine to walk to the dirty restroom while in the ER. It was that or go in the bed. No one has any experience, totally understaffed and under trained in everything. Do not go here. It's obvious making money off of you is the CEOs biggest priority. Just a horrible horrible experience. Awful awful awful.

I went to the wound clinic at this hospital in April and while I did receive decent care, I was charged for a procedure that did not take place and the financial department is refusing to work with me. I absolutely will not be returning to this hospital or this clinic and I suggest that you don't either unless you're willing to pay whatever they decide to charge you for. Over $800 for a consultation. NO THANKS.

My husband was brought in by ambulance for heart attack-related symptoms and here we are at 3+ hours waiting to be seen. There is no sense of urgency from any of the staff with the exception of the PA working triage that was very thorough in his evaluation. I have asked for an update twice now only to be told there are several people ahead of him not including critical care patients that come in. People are being seen before him that came in after. We probably should have left an hour ago when a patient leaving said to us, "You're wasting your time waiting, they're useless here." They said they couldn't believe we were still waiting to be seen. If staffing is the issue then hire more people. 3+ hours to wait for something like heart attack symptoms boggles my mind and is unacceptable.

Horrible horrible place! I was treated like a piece of garbage. please do not take anyone you care about here! I was made to sleep on the floor on a blown up mattress that had no bedding. I had to make the bed myself and the room was filthy with blood all over the walls! no one ever checked on me even though I repeatedly called the nurse button. I was not given a phone in my room so I couldn't call any loved ones to let them know where I was. if I could give this place 0 stars I would! My Doctors were Dr. Salay and Dr. Powell who I never met. My Nurses were Jim and Nathan and only met one of them when they brought my belongings to my room. Worst place ever. they clearly do not car about anyone all they are there for is a paycheck.

Gave birth at southdale hospital for my first born Stuff we're experienced and super friendly. Will highly recommend. I had a c section and the surgery was handled on the best way possible, thank you

On November 16th 2022 at 10:15am I checked in to Southdale ER with migraine and nerve pain. I was not able to feel my joints and in a lot of pain. The nurse tested me for flu which i knew I had it. I told her I came in for the other pain. I asked her if she can test me for covid-19 and she said she will. She ordered EKG which is odd because I did not complain about my heart. 2 hours after, doctor tells me that I tested positive for flu. I was okay but I'm not here for that. I'm in a lot of pain and nauseated. I was losing feelings on my hands and my right leg from shaking and jumping because of my nerves. Another 2 hours past, another doctor comes to the lobby and talked to me in front of everyone who are sitting there. HIPPA violation? He said he is going to discharge me with motrin and I was like why but what about my pain? He did not care about why I came to the ER. He did not have a room available for me. I was already irritated. I did not eat for days, and I was not able to move my joints. I'm Muslim black woman. Everyone who checked in after me was treated for their pain and got a room except me. All the immigrants still sitting there with me. I left at 3:45pm without treatment and in pain.

Awesome service! 2 hours total from check in to check out for a kidney stone. CT Scan, Lab work, Dr consultations, vitals, prescriptions & instructions. Friendly professional staff & Complete Covid protection steps taken! Thanks!

Recently had same day surgery at Southdale and the staff there was super friendly and helpful. They kept me updated prior to surgery, which ended up running late to the time. Surgery went great, and the post op care was wonderful as well. They were clear with the after care instructions and made sure that someone else was aware of everything that I needed to do after going home. They gave me sheets with instructions too. They called and checked on me the next day to see if I was doing well.

One night my mom made beans ( to a Mexican that huge! we love beans) and at night when my boyfriend was over I was super hungry so I ran to the kitchen in the dark and grab a spoon of beans and started eating from the pan. All of the sudden I heard the front door open and I freaked because my mom hates it when I eat from the stove! so I turned around and ran toward my room with beans still in my mouth when BAM!! I ran into the corner of the wall and busted my head open my lip open and my knee was so bruised! and I had a lil faint spell but I managed to pick my self up and ran toward my bathroom! I swear the whole house shook! I turn on the light and im like omg I have to go to work tomorrow I cant go looking like this lol no joke I looked like the girl from the movie Carrie blood dripping everywhere my lips swollen like Angelina Jolie! so I walk to my room and my boyfriend was like WTF!!!!!!!! he was like what happen you was gone for 30 sec and now this long story short I ended up here on a Sunday night I was immediately taken on a wheel chair and I had to check in the front desk people got this awful scared look on there face when they saw me I wanted to laugh but couldn't I had a huge headache I had a concussion as well Finally got a room and right away they stitched me up 7 stiches on my head as the nice doctor was stitching me like pair of pants ( my first stiches by tho way) I capt telling her stich me up good I don't want an ugly scar lmao that's all I can think about and she did ! I went back to get my stiches off was fast and easy it was nice coming here this was all because of beans!! smh one year later you can still see my scar I call it my warrior scar lol

I am writing this to help others avoid a possible medical emergency by actually going to the emergency room at Fairview Southdale. Your wait time will be at LEAST 4 hours and while waiting, the staff will be incredibly unprofessional, callous and uncaring. This is the second time I have gone to the ER at Fairview Southdale.I gave this a second attempt knowing some times people and places have off days. I was wrong. After being treated so poorly by the staff, we left and went to Abbott ER. Oddly enough, the guy that was sitting next to us at Fairview came walking into the Abbott waiting room shortly after us. He also had the same experience. You got to be desperate to leave an ER because frankly that's why you go to an ER, you're pretty desperate for immediate medical care. You will not get immediate care and unfortunately, you may actually get sicker because you will get treated like a number and a pain in the butt to the annoyed staff. Stay away from Fairview Southdale Emergency Room.

Never again will I consider this hospital or ER for my care and I certainly will make sure my friends, family and co-workers don't either. Worst experience ever on so many levels, could have been lawsuit material. I wish I had spoken to my co-workers prior to going to Fairview because so many already knew to go somewhere else because of bad experiences. Please, consider going somewhere with better care! Make sure you request it from your physician if you are scheduling surgery. You don't need nurses sleeping on the job, ill-staffed surgical teams and nurses that speak horribly of their own Emergency Department. I could go on and on with details. Please take my advice and use another hospital. Notice they have a low score for reviews? There's a reason why.

Never again! I received a letter stating they had regular soda avail upon request. I was told they had nothing of the sort! No fresh fruit, cranberry juice! Nothing of the sort! No box lunches

Well, it is 18:00 on a Monday afternoon. We have been waiting for two hours , yes, two hours to be checked in! So .... this is the first impression this ED made on me.

If I could do less than one star I would. Had to come here during the COVID pandemic, and honestly would choose to lay on the street dying instead of going in again. Reason for visit listed wasn't even what I told triage or the crew assigned to me. I came in unable to walk due to swelling in my joints from going cold turkey on a med (and nobody warned me that could happen) and since I wasn't bleeding or showing symptoms of COVID I got shiested. They took blood and didn't even look at my legs or go over any medications I was currently on or had recently been prescribed for a respiratory infection...I've never had such a negligent medical team. When I came in I needed a wheelchair to leave the vehicle that dropped me off, and when I was discharged I had to call the front for a wheelchair like I could suddenly walk from going to the magical ER...usually nurses are the best, so compassionate and yet the one I got threw my discharge papers at me asking what I expected to happen. Bitch you obviously don't have an ounce of compassion in your body so stay the fuck at home.

Wish i coud rate lower than 1 star. I came here for partial colon removal. Service was excellent until i got the room. I was stuck with someone who was monitored every 2hrs. So there was tons of people in the room at once and it went on all night. N9t to mention my roommate had a horrible cough that went on though the night. He had a jug to urinate in though the night also. I asked 4 times for my own room and they where "looking into it" now after being up all night i orderd food and they sent the wrong order. I was due to get pain meds around 730 and had to re call my nurse and remind her again i needed pain meds. After 1 day of being here they say i can go home but recommend staying a bit longer. Im leaving ASAP after seeing my surgeon.

This place is horrid. If you go to the emergency room they try to force you to make a payment right away with a credit card - even when you have health insurance. If you insurance company does not respond quickly enough they send you to collections. We had not even received notice from our health insurance on what was covered and were getting calls from some collection agency - we are talking 4 weeks after being in the ER. Read this: http://www.startribune.com/even-in-the-er-fairview-patients-faced-bill-collectors/149383215/

The customer service on the phone line is hands down the worst customer service I have ever experienced. Fairview should be absolutely ashamed, what a joke. Don't call in, it will be 40 minutes before you speak to someone and they will instantly transfer to a random part of the hospital. Pathetic. Go anywhere else please. This place refuses to help you.

My partner ended up having an allergic reaction last night. So I rushed her off to the Hospital! No sooner than we walked through the door they ushered us back to a room. The nurse was already in the room when we got there, and 3 seconds later, the doctor was there. The Nurse was Amazing! She made sure to draw blood first then put the IV port in so my partner wouldn't have to be poked several different times. She made sure to fill the doctor in on all my partners medicine allergies as well. ( my partner has a ton of allergies to all different types of medication.) Most importantly she was kind, caring, and composed. Both my partner and myself were quite freaked out, and a little worked up! For obvious reasons. Now the Doctor: He was great ; he was funny, kind and was able to diagnose the severity of the reaction in a very short period of time. He immediately ordered an epinephrine shot to stop her throat from closing. He did a great job at comforting my partner with her fear of having to have epinephrine. He even talked with her about random things just to keep her mind off of what was going on. It just really meant a lot to me and my partner to have such a kind, caring and compassionate staff! Thanks for keeping the Love of my Life breathing! Keep up the great work! Ps. This Doctor wasn't fresh out of school by any means, But, he acted like it! What I mean by that is, He had a Love for his career that often times gets lost the longer you've been working. Well, Not him! I wish everyone acted and felt how this Doctor did, it was truly Remarkable and Refreshing to see! Thanks Dr.Tracy Alan Powell (think I got your name right)

Ugh - Southdale you fail me yet again... Shortly after I had my baby, my dad had a stroke. We rushed him to Fairview Ridges in Burnsville, as it was closest to my parents' home. He was then transported to Southdale at Ridges' request due to the lack of available care at Ridges. While in the ICU at Southdale we faced several setbacks, lack of communication and several, several instances where nurses or doctors did not follow our requests. My mom specially asked to be notified if anything changed regarding my dad's condition. One night in the middle of the night, my dad woke and stood up from his bed, therefore removing his tracheostomy. The intensivist who was on call that night called a code 21, had to call in a surgeon and had to have my dad sedated. My mom was not called to be informed about any of this until she phoned the hospital around 6 AM the next morning. He was not given nutrition or hydration for almost a full 48 hours. My mom repeatedly told the doctors and nurses, to which she was told he was fine, or that wasn't the case... but he didn't have a feeding tube, his IV had been pulled out during the overnight escapade I already described. Finally, she put her foot down and demanded action to which the only helpful nurse responded and took action immediately. My mom asked the doctors and nurses to stop giving my dad a certain type of medication because he was having an adverse reaction to it - it was causing him to be sedated instead of the opposite. The following two mornings my mom returned to the hospital to find out they had continued - two more days - to give my dad the medication. My mom asked to wait to have certain tests done until she was in the room with the nurses and those who would be administering the tests. A nurse placed a sign above my dad's bed indicating that no testing should be done until my mom is in the room ready for the tests. That morning my mom and I had a meeting with my dad's doctor (regarding the lack of hydration and nutrition for 48 hours amongst other things). We immediately went to my dad's hospital room and the nurses were finishing up the last of the testing they were administering to my dad, sitting above his bed was the sign noting to wait until we arrived. Their response was they couldn't wait any longer. They didn't even try paging my dad's doctor or rescheduling the testing! Ultimately, my mom and I met with the hospital Administrator who said he would "look into the problems" and hasn't provided us with any reasonable responses, reaction or follow-up action. Nothing has happened! Appalling! A hospital should NOT operate in this manner.

This is a very nice hospital, with first class staff and top quality care in the Twin Cities area. I am very picky with doctors and hospitals, and I choose this one after some good research and word of mouth. I was also glad the the doctor that I chose performs surgeries here. The nurses go above and beyond with a genuine smile in their faces. I've also been to the Fairview U of M and had an excellent experience. After reading the bad reviews, I can only conclude that some people expect to have hotel service when they get hospitalized. The valet parking costs $5 for the entire day, so if you need to park there for more than 3h, it's cheaper to use valet services than to go to the parking ramp. Totally recommend!

I didn't stay here, but my father-in-law did for a good two weeks. So, I was here quite often to check up on him along with the rest of my in-laws. For the many times we've been here, we paid a butt load of parking fees because we were too lazy to walk. If you wanted to park at the Southdale Mall and walk across the street, that is an option if you didn't want to pay. Anyway, with my father-in-law's long stay, he was stuck in those rooms with other people where the other patient came and went. We didn't know this, but you could request for a private room if you know you're going to be there for a while. And when he did, it was SO much nicer! The room was huge, the bathroom was nice, and my mother-in-law was able to sleep on a roll-in cot, which was a pretty big size. The nursing staff was SO nice to him and our family. With our many visits there, we ended up having to eat cafeteria food. I have to say....not bad for cafeteria. They had these weekly menus up and at one time we had lunch there, my husband had their tuna casserole. He loved it! He looked again to see if they would have it the following week but didn't and was saddened at the thought of no tuna casserole. And the ER....is.....well...the ER. You're going to have to wait. And I haven't seen crazy drama like the ER show. I did see some chick with a broken arm...that was gross! Anyway, Fairview Southdale was a pretty nice hospital with a friendly staff!

I like this hospital as it's close and my wife loves it for their service and follow ups. The doctors and nurses are accommodating .

Our last day on vacation my husband fell ill and he had to have emergency surgery. During our time there the doctors, nurses and staff members are all friendly, courteous and very professional. We had the best care anyone can asked for.