M Hotel - Different Hotels

Pictures on Expedia and their website are far off from reality. The location of the M hotel next to the lake is nice but already from the outside you can see that it is not well maintained. At the reception they told us we "had the most beautiful room" (411) given we chose a Superior+. Well, it was no-where near our expectations except for the space in m2 which was huge. But... the kitchen was old fashioned in red color and not well cleaned (grease near the cooking plate, still bottles from previous visitors in cabinets, ...), in one of the toilets the toilet brush was hanging freely (iew...) and the room was super hot. So hot they had a mobile AC unit in it with a wooden panel in one of the small windows to connect it and in the other room a huge ventilator. Both did not do much to be honest. There were large stains on the couch in the living room part of the room. One of both elevators does not work (and from the reviews I read this is already for quite some time) and the other one is super slow. Not worth the price except if you want a nice stroll around the park.

During my stay at the hotel, I discovered mold in my bathroom. When I went downstairs to check out, another guest was complaining about issues with her room. The staff responded to her concerns in a very dismissive manner, which made me hesitant to insist on my own complaint. I reported the mold issue nonetheless, and they simply wrote it down without much acknowledgment.

We booked a 60m2 family room for 3 adults but the hotel had been overbooked so we were given a small double room with a child’s bed because the hotel was double booked. Hotel management was really unprofessional when we asked to get the room we had paid for.

Looks fancy from the outside but the rooms look quite worn down and are a bit dirty|Housekeeping didn’t clean the room although I hung the “sign” on my door in the morning|Also no aircondition so the rooms were super hot when outside temperature was 25 degrees|Also super expensive parking your car on their parking lot

Great view and clean. The beds were a bit uncomfortable but overall a great stay! Everyone working there were very friendly and helpful. My husband enjoyed the breakfast and the lake view. Walking around the lake was a nice option as well. It was a great way to decompress

The hotel is very nice. Convenient location. Nice reception with friendly staff. Nice bedroom, comfortable and with beautiful decoration.|In the bathroom, I really appreciate the movable shower head (additional to the fix rain shower), as it is convenient not to wet hair or to rinse body all over. But I am used to turn off the tap while I soap myself so as not to waste water, and then, it was impossible to turn it back on due to the form of the tap, that I could not turn with slippery hands due to the soap... So I had to use one towel to do so, that was then full of soap, and I could not reuse it afterwards... Not very ecological at the end ;) |If you could find a way (with anti-slip or something or a stop button on the movable shower) we can use the tap even with wet and soapy hands, it would be great !|I also had diner at the restaurant of the hotel, outside, on the lake side.|Beautiful place, friendly and dedicated staff, tasty food and well presented, but waiting time could be improved (about 45 minutes for one dish, and restaurant was far from full).|If you could improve these small points and create a loyalty program (I am coming quite regularly to the hotel), then it would be perfect !

With the benefit of the doubt, I have scored it a 3 instead of a 4 overall. The hotel certainly has the potential to be a full unquestionable four star hotel, but there are so many little details, ready to keep pulling it down to a three star hotel. It's all to do with details and fillow-up. I am pretty sure that rooms are being upgraded and that service is being improved along the line, but management should walk around more, do spot checks and correct the details that need attention during operations. The staff is friendly and willing but may need some more guidance in their work. Two remarks on techical issues... Lots of 1) Water is being wasted as it literally takes 5 minutes of running water before warm water hits the taps. And 2) When there are two elevators, have them both operational (and vacuum the carpet in the elavator, it give ssuch a dirty first impression when going to the rooms - one of those details i was talking about). I have done quality reports on services in the past and would not mind assisting management in this hotel to make things better - the property yearns for it, but more importantly - is also definitely worth the extra attention.

Our stay was horrific. There was no mattress for the beds in our room. We had a two night stay but checked out after night one with no resolution not even a reply from the hotel. The whole place could do with a good clean. Be warned the parking is very expensive too. Won’t be staying again. I hope the hotel do the right thing and send me a refund at the very least for the night we did not stay

Very mixed feelings about this place, for several reasons. First there is the visual aspect; a very grey building, with shades of beige, in a very grey city with a grey sky. Then you enter and see a chair made out of jeans, shaped as a mouth with the tongue sticking out and a big glass cherry. I hate this kind of tacky, tasteless, piled up shit at hotels, the corridors with a rug tiled with about 50 different patterns on the rug as to confuse you even more within their labyrinthine system, a red vinyl garden gnome flipping me off on the shelf next to a big cut out M, placed there for no reason, this style does not in any way enhance a residency. All pearls and shelves and blinds and cardboard and twisted iron, picture books and motivational quotes. Well a couple of hours later i came Down in the reception and they had a bowl of ice with bottles of champagne in it for the guests to enjoy. Excellent trick, easy but very valuable points, a fairly good champagne, nothing charms the shit out of me as much as a free drink. In the evening a nice looking waiter served me a very good amaretto while i observed a perfectly round gentleman bounce around inside. There was however a very suspect looking guy hanging around, chain smoking, by the door. With his grey ponytail, shaved in the sides, army pants and no apparent purpose but to glance viciously and walk back and forth he came off as the hotels designated drug dealer. Surprisingly he was still there the next morning. doing the same thing. Very strange i must say.. The breakfast, which the receptionist personally assured was a 8,5 was okay, scrambled eggs with built in salmon and then, to my big surprise, chocolate milk! One million points for chocolate milk, and it wasnt a bad one either, every other hotel should take notice for there is nothing in the morning that i long for more than unlimited supplies of the motherfucking divine nectar that they call chocolate milk! In the light of morning, with a fresh chocolaty milk moustache, i discovered a huge park in the back which had ducks and some other kind of bird, twice the size of a duck and with a weird rash around the eye. I showed this to my friend who is quite the poultry scholar but he assured me that it was just another species of duck that just "look like someone punched their own balls spunked them in the face". A nice bird. Overall ugly but forgivable hotel. Shit city though