ciaranomeara
Google
Shocking experience. We booked a double room, and were told we had a twin room at check in. I asked if it was possible to have the double that we booked and paid for (as the hotel was half empty) and the scruffy receptionist told us that it would cost €300 "or more" as they only have one double room left. Why we didn't get that double room I don't know. Of course we rejected this offer.||The room was cramped and walls peeling. It had a smoke smell despite labelled non smoking. There was nowhere to really put my work laptop and notes, so I asked the receptionist if I could use some form of business suite for one hour in the morning for a work call. Surprise, he told me I could - but it would cost me €300. So I can either pay him, cash only, or call another hotel.||To top this off there is no soundproofing in the room so we were awoken throughout the night by loud guests outside the room, and the slamming of the communal door to the elevators. We paid for breakfast in the morning which was extortionate and consisted of old cheese and a load of fruits. There were only a couple of hot food options and they were limited to wet scrambled eggs, boiled eggs, or bread to toast. ||I sent a complaint to this hotel and they gave me a long winded reply, doubling down on the cost being a real thing, and refusing to even offer some form of refund - pulling up some buried terms and conditions about it being a partner offer so I technically could not be guaranteed a double bed. ||Shocking customer service and a shady backroom operation.