M House Hotel (former UR Mision de San Miquel)

Never have I had a more frustrating situation with this hotel. Our flights were changed against our will so we needed to change our dates of stay. They refused to make any modification to our booking, even months before our stay. Additionally, they lied to us saying they would be able to do it if we sent in our flight info, which we did. They wait 10 days to then tell us they had more more space left. Essentially they have no motivation or willingness to help their customers. You may get lucky and have a normal stay without problems but the second you need something from them you are on your own. I highly recommend if you are booking in advance and will be traveling to Palma, do not book this hotel. Horrible customer service. Terrible decision making from the managers.

Pretentious. Terrible value. Poorly decorated room. No table, not even two chairs to sit on. No complimentary water. The flooring belongs to a garage instead of to a living quarter. The bathroom door did not close properly and could not be locked. The parking is of very tight access and it is very easy to damage the car. It is hard to believe this is a four star hotel.

At ten they close the bar. No way to have a drink. No restaurant. No room service. Nice employees in a two star hotel. Clean and vintage style but the owners care nothing about what they should deliver in a 4 star hotel. Well below expectations.

Welcoming and cozy terrace, clean and spacious rooms. Hotel is located in the centre in the quiet street. Breakfast a bit overpriced to my taste.

Great location 3 minutes walk from the bus stop from the airport. Really excellent and hospitable staff. Central but not noisy

Lovely staff...nice room...only downside horrible graffiti on way of entrance to hotel. ..but then graffiti ALL over the city I noticed...real turn off for me

Location is great. Ok rooms and breakfast. Good value for your money.

Excellent. Lovely hotel in a brilliant location. Friendly helpful staff. Would recommend.