Brian L.
Google
This was our first ever trip to the Maldives, and we stayed at Maagiri Hotel for just one night before continuing to another island. Everything seemed fine until the moment we checked out — that’s when everything changed.
During checkout, the front desk staff suddenly asked if we had taken a TV cable from the room. We were confused, thinking it must be some kind of mistake. The staff then showed a photo of an old yellow and white AV cable, something completely useless and outdated. We were shocked that a guest could be accused of taking something like this.
After clarifying that we did not take anything, the staff said everything was fine, so we left for the taxi along with other guests heading to the airport. But then, to our surprise, the same staff member came out again and insisted on searching our bags in front of everyone — all because of an old TV cable! It was extremely embarrassing and insulting to be treated this way, especially in front of other travelers.
As guests, we understand if hotels have policies to protect their property, but this kind of accusation without proper verification is unacceptable. The staff could have double-checked their records or inspected the room carefully before confronting guests. Instead, we were humiliated for something so minor and meaningless that it completely ruined the end of our stay.
Even after realizing the situation was handled poorly, no one offered any apology or explanation. They just closed the taxi door and let us leave. This entire experience left a very negative impression of what was supposed to be a beautiful start to our Maldives trip.
I am not asking for any compensation — only an apology and for the management to train staff to handle similar matters more professionally and respectfully.
I hope sharing this helps other travelers be aware and encourages the hotel to improve its guest service standards.
