Machu Picchu Travel Peru

Do not book with this company! The company miscommunicates its services and the representatives communicate unprofessionally and disrepespefully! I will keep up this review until I receive my refund. After booking a visit to the sea lions in Lima via Viator, the company: - Communicated via a WhatsApp account with a different company name from what’s listed on Viator (the Viator listing states the company is named “Machupicchu Holiday,” but I received WhatsApp messages from an account named “Chullos Travel Peru”) - Changed the start time of my reservation without asking if it worked for my group’s schedule - Repeatedly ignored my requests to clarify when and where the excursion would end, so my group could figure out if the new time would work with our schedule - Refused to pick up our group at our hotel despite the fact that I submitted my hotel address and the booking confirmation indicated that the meeting point was at my hotel - Failed to communicate the price of the additional fees and that the fees had to be paid in cash - Repeatedly ignored my requests for confirmation on the fees until the morning of the excursion - Refused to give a refund because I requested a cancellation within 24 hours, despite the fact that they changed the reservation without my consent - Charged me for a no-show fee despite the fact that I informed the representative multiple times that we would not participate in the tour until we received confirmation about the pickup, drop off, schedule, additional fees - Communicated disrespectfully and unprofessionally to both me and the hotel staff—refusing to help find a solution, but rather just expected our group to adhere to their (inconsistent and unclear) preferences and instructions To anyone reading reviews, the way that the company responds to negative reviews should tell you everything you need to know about how they treat customers.

We did a few tours during our stay in cusco and we really enjoyed it. We had a very good personal advisory by Bertha. Big thank you for all your effort. Because of you we came back booking each tour with Machi Picchu Travel again. Only thing is that the pickup was sometime really confusing. The office (not Bertha) and the driver gave us contradictory information.

Great!!!

Me ayudó mucho en el proceso de compra de mis pasajes aéreos, confiable100%, gracias Manuel!

La experiencia es buena, aunque es un poco injusto hacer un vuelo en parapente. Es muy interesante la experiencia y los instructores explican muy bien. Lo vale totalmente. Especialmente sentir la paz que se da en el aire. Debo recalcar que al contratar el servicio de parapente deben pedir indicaciones del lugar exacto y número de la persona que los recepcionará en el punto de encuentro ya que tuve una mala experiencia en él lugar.

La agencia de viajes es muy es muy eficiente y estoy muy complacida agradezco su servició.

Excelente servicio!! Exelente atención!! Fuimos a Machu Picchu y todo salió excelente. Agencia muy profesional. Yonen el guía en Machu Picchu excelente. Viajamos con mi hija de 5 años y tuvo mucha paciencia con ella para que podamos hacer todo el recorrido. También tuvimos contacto con Flor, que nos fue a buscar al aeropuerto y fue nuestro contrato por Whatsapp para responder todas nuestras dudas, siempre respondiendo rápidamente y ayudándonos con todo. Muy recomendable!!

Buena atención , amables y honestos , los recomiendo