Mackays Hotel

Stopped in for Dinner and it was AMAZING! The food was delicious! My wife had the lamb (Millie) and I had the chicken (Chuck), both were phenomenal and just what we needed. For desert we had the white chocolate raspberry cheesecake…… pure heaven. The staff were delightful and kept us well entertained. I couldn’t recommend the No. 1 Bistro at Mackay’s Hotel enough! In fact we are going back tomorrow for breakfast before heading back out on the NC 500.

Had an excellent dining experience last night. Delicious food in lovely surroundings. Service was fantastic and the banter with the waiter was the icing on the cake! He was hilarious 😂 So cheerful, polite and professional. Highly recommend

We had one of the apartments, and it seemed to be recently refurbished. The entrance hall as well as the apartment itself looked very nice. We had a big bedroom, spacious bathroom with shower and bath, a living room and a fully furnished kitchen. I could easily see myself living there long term. The breakfast was ok with plenty of hot choices, and a continental buffet. The dinner in the restaurant was also very nice, and the bar has an extensive choice of whiskey.

The restaurant was good and the serving staff excellent. The hotel staff were friendly and helpful and the breakfast OK if haphazard.|Looking at reviews the room standards vary. We had a room for two nights which was not what we booked. It was an attic room, a family room instead of a twin but cluttered with lots of mis matched furniture. The window was a high skylight, (which I would not have dared to open). Paint flaked from it and it had a curtain sewn onto poles that billowed around the window and let light in when drawn. The TV was small and the remote did not work well. We sort help from reception but it was not replaced and we got no apology. The bathroom was a real nostalgic trip with an ancient fixed shower and not a single flat surface on which to put your toothbrush.|We were particularly insulted because we had booked directly with the hotel seven months in advance, paid full price and also pre booked two nights in the restaurant and another one night stay on return from our travels. Probably because I queried the room rate we got a ‘complimentary’ upgrade on our return. This room was much more the standard we expected and we even got a mini shampoo and conditioner!| My tip is don’t accept a third floor room.

Our reception at Mackays Hotel was excellent and very welcoming. Our room was large with plenty of room for our luggage and spotlessly clean. I had a large double bed, a good shower, and Wi-Fi. We booked in for dinner, which was excellent, high-end cooking, although my wife's vegetables did not arrive with her meal, and by the time they did, she had nearly finished her meal. Breakfast was a total disaster. We arrived at 8.30 am. We waited 15 minutes to be served. My wife's breakfast arrived 15 minutes later, mine never did. We left at 9.30 am. I could understand if they were busy, but they were not; it was just that the staff did not appear to know what they were doing—lots of excellent road parking by the side of the hotel. If we revisited Wick, we would book again, but we hope they have sorted out their staffing issues.

Excellent location. Clean tidy well serviced apartment. Very friendly staff with excellent service. Dog friendly too. Good breakfast and pub/restaurant onsite serving great food

Lovely hotel with lovely rooms and the food was great. Parking is easy (on street and free). I’ve given this 4 stars because there was an odd guy (presumably the owner) who was serving but never spoke to us at all. Your job is literally hospitality!

The hotel is very close to the centre, we stayed in one of the apartments in a separate building. The apartment was spacious with excellent facilities. It had lovely high ceilings and a comfy lounge to sit in. Clean and plenty of towels. |However, the curtains needed rehanging in both bedroom and lounge - was hard to get the bedroom dark enough to sleep. Decor in the main building is quite dated, as was our bathroom. ||We had a delicious evening meal in the bar with our dog. Service was a little slow, but the food was worth the wait - the scallops were excellent|Breakfast service was more chaotic - they allocate you a numbered table to sit at when you arrive for breakfast and one morning they had seated someone else at out table!||Staff a bit variable - some great, others ignored us on our arrival at reception and for dinner. Had excellent help from Kirsty from reception after we left something behind on leaving Wick - she made every effort to help get the item back to us||Parking was easy on the street outside the hotel||Despite the niggles, it was good value for money and we would return another time

Mackays Hotel is located in Wick, in the beautiful area of Caithness. Built in 1883, the hotel has gained wide recognition for its high standard of award winning service and fine food. Using only the best in local produce and fish straight from the boats at Scrabster, No 1 Bistro is one of Caithness's tastiest choices for lunch and dinner.

Great hotel, super friendly team and restaurant uses local produce. Have stayed here a few times whilst on business and main reason to stay here is being recognised on arrival. The owners Murray and Ellie are always around to support the team. The food is excellent and using local produce which is beautiful. Highly recommended and I will be back.

Lovely place for a refined meal, great local food and good atmosphere. Service is excellent and food also amazing. Not for those on a budget but very very nice and worth it.