Macy's

As you trek through the department store, take the escalator up to the second floor, take another journey to the restroom in the back of the establishment, you reach your long awaited destination. Upon entry your eyes are greeted by an amazing ambience of green marble floors and black stalls and toilets. The level of comfort and the amazing feng shui of the bathroom stalls entice the bowel movement experience. I love coming here to use the restroom every time I’m visiting the mall! The store itself is ok, the restroom is the true highlight!

I recently visited the the cosmetic department at Macy's. I was looking for a specific brand of cosmetics but couldn't find it. I must've looked lost and was approached by a kind and friendly face. He checked for the cosmetic line I was looking for but they weren't selling it in store. He worked at the Clinique counter so we discussed my options in that product line. I was impressed with his knowledge, sincere friendliness, and overall warm personality. And he was FUN to talk to and made my day, honestly. So a huge shout out to Todd. Not only did he help me find a product that would suit my needs, but he is just an amazing guy.

I love Macy’s. I always have the best customer service at the returns desk, checking out and helping me look for items. This past week Kristina in Appleton, WI working at online returns was super friendly and helpful.

Store is good, employees are helpful. However, every "sale" item has multiple price stickers. If you peel back the price sticker, it has the original underneath which is usually about half what its labeled. Seems like every item is marked up 50-100%, then listed as a sale and marked back down about 25-50%. Nothing the store controls, but its deceptive business by the company.

There are still a couple Macey's around and this is a decent one. The inventory is strong. Only problem is you can't find anyone to so you can buy it. Found it ironic that Macey's has partnered with the defunked Toys Are Us. Finding one bankrupt store i side another bankrupt store was weirdly sad.

My wife and I visited the fragrance department and we were warmly greeted by a fragrance expert, her name was Amber and she helped us find the right fragrance for me. She took the time to help me find the right scent that fit exactly what I was looking for, she gave me so many options and never rushed me and that went a long way in helping me make my decision. Thank you Amber, and as I told her I will definitely be back during Christmas for more gift fragrances for my friends and family!!

I purchased about 600. Of perfumes with very little help from the employee. He sprayed the perfume on little strips. No suggestions. I am a male with very little experience buying perfumes. I probably won't be back to Macy's for any purchases.

Great selection of popular name brand handbags & purses. That was the only department I visited on this trip. Previously, I found some nice clothes & values in Macy's Backstage department.

Macy's in Appleton started out bad in 2008 with a bunch of polyester clothes and today it's not much better in that respect. Gone is the seating that was there in consideration of patrons. The store has no Petite section anymore, for that you must go online. The store actually feels very cheap these days, and whoever decided that mexican, hip hop, and rap music is what high paying patron's want to listen to while trying to shop (and think) is definitely wrong. The store has gone downhill in the jewelry department as well. I found very few choices that I'd want to buy in store but quite a few online. It's a score for me because online I get Raktuken and better discounts on new merchandise. The customer service this evening while shopping was okay.

My daughter and I have driven 3 hours, one way, to come to this Macy's for prom dresses for this year and last. Prom was last night and the dress bag (just a long garbage bag basically) got ripped. I happen to be in Appleton and my daughter asked if I could pick up 2 dress bags so she could pack away the 2 dresses. I spoke with a manager who wouldn't give me any bags. I told her we bought both dresses from her store. She said no. Then I thought maybe she thinks I mean a nicer zipper bag, so I explained. She still said no. I asked if I could pay for 2 bags. Nope. She was not friendly and I was shocked at the lack of customer service. I walked down to Windsor (a different store with prom dresses) and asked if I could buy 2 bags. She asked if I meant a nice bag or just the plastic ones. I told her plastic. She said I'll just give them to you abs was very nice! I told her about Macy's and she was equally shocked. I've worked in retail for years, and would never dream of treating a customer like this.

I shopped at Macy's in Appleton, Wisconsin for the first time today. I'm not really a mall type of gal. I was super impressed with the selection of clearance racked clothing. I saved a ton of money. Most of my purchases pants, shirts were around $10-15.00 that were marked down from 75... 55.00 dollars. I love the Alfani line of clothing and shoes. Very stylish. I was particularly impressed with the sales lady in the purse dept. She was so sweet and super helpful and went out of her way to help me pick the best purse for my outfit that was within my budget and pointed me to the best deals. I felt very comfortable with her and she was very down to earth and approachable. In fact, she was one of the only sales ladies we could relate to in the store that didn't have false eye lashes on and wasn't dressed to the hilt or Italian ...because we sure weren't in our Sunday best.

I went into Macy's on 11/26/17 in search of a few men's dress shirts. I was asked by 3 different pushy employees to take my measurements, each of whom I told I already knew them. No big deal, but I felt a bit hassled by the third request. I picked out a few different shirts - all the same size - and walked to the dressing room to try one on and make sure it fit. I was asked again by another employee to take my measurements, and once again I declined. My wife walked into the dressing room with me while I tried on the shirt so that she could give her opinion. We assumed this was no big deal and we do this at many stores and the booths within the dressing room all have doors for privacy. Within about 30 seconds, a female employee stormed into the dressing room and demanded to know if there was a woman present. My wife spoke up and said yes, and the employee proceeded to lecture us about how men are entitled to the same privacy that women are entitled to, and my wife should know better and must wait outside. Berated and belittled, she walked out, and the employee continued her lecture, saying that if they had been allowed to take my measurements then I wouldn't have needed to try the shirts on and make them redo all of the pins. Are you kidding me? A polite, "Please wait outside, it's store policy," would have sufficed. The employee then returned to the dressing room and cleaned out the booth next to me. So, apparently, I am not entitled to the privacy she considered to be so important. Needless to say, I took off the shirt I had tried on, set it down, and walked out with my embarrassed and unhappy wife, and made my way to Men's Wearhouse, where I promptly spent several hundred dollars on clothes which I had intended to spend at Macy's. I don't think I'll ever return. Certainly not to this location, anyways.

Customer service is everything and if I ask a very easy, simple question I would expect a polite response in return. Not a rude, dismissive comment. Extremely disappointing.

Just stopped to look for a new pair of jeans. I rarely shop at chain stores and more often than not find really great finds at the local thrift shop. I wanted to "treat" myself to something no one had worn yet. This store is janky and poorly managed. Dressing rooms are filled to the gills with everyone's cast offs. Not professional at all I have one star and will not be going back. While shopping a woman approached me asking if I worked there. Turns out she couldn't find anyone on the second floor to help her.

I love Macy's. It is a place I really enjoy shopping in. I picked up some fun tights. Super nice people in the store. It's awesome

This place is so busy and so understaffed whenever I go in. I hate being blasted in the by perfume or hoarded by all these people who could actually be helping in other areas of the store that have no one available which is pretty much everywhere. I don't go here often because I hate it I only go when they are the only ones who have what I am looking for

I make a beeline for the Clinique counter when I come here. Usually the ladies (and guy) there are polite and helpful! As far as the clothing goes, the selection is surprisingly limited and rather dull for a Macy's. And, only here and there will an employee greet you when you are wandering around.

TERRIBLE PHONE CUSTOMER SERVICE!! Called and the automatic voice messenger sent me to the wrong department, and then I was hung up on, not once, not twice, and not three times, but four! VERY unhappy. All times, you could hear workers discussing their own things with each other in the back ground. If I could rate a zero I would. Sorry but Macy's customer service just keeps getting worse and worse.