Macy's

Worst customer service ever.. sent a dress that was a return and damaged which was unwearable. Would not send a new dress and that's all I wanted then offered a $30 credit, dress was $290 and then denied it. They did absolutely nothing to right their wrong. I have never had a company be so rude and not helpful. Word to the wise be careful shopping here. We bought the dress online because they didn't have the size we needed in store. Never again.. way to make a girls prom dress dreams go down the tubes.. well done Macy's 👏

Great selection of popular name brand handbags & purses. That was the only department I visited on this trip. Previously, I found some nice clothes & values in Macy's Backstage department.

Found a nice dress! So many colors and sizes and so many styles love this store

I Always go to this location and after purchasing what I came there for, I had a wonderful conversation with an amazing fragrance representative, she told me about all the new popular Men fragrances, and she was very detailed and super bright. Her personality and her demeanor were everything and her name was Jessica 😍

I always take advantage of star days at Macy's. And I absolutely love their clearence section, we always find great deals. And with the star money I bought even more things and they came out to be free! Love Macy's. Get their credit card, it's worth it!

I received great service from Taylor today in the cosmetic department. She was very helpful finding the right Shiseido make up for me.

I want to say that Andrew is so nice, he helped me find a gift for my mom and overall is great at his job in general. Great customer service!

Needed a pillow to help my daughter with migraines after chemo. Kurt stepped up and helped me find exactly what we need! Thankyou for your help and patience!

Macy's in Appleton started out bad in 2008 with a bunch of polyester clothes and today it's not much better in that respect. Gone is the seating that was there in consideration of patrons. The store has no Petite section anymore, for that you must go online. The store actually feels very cheap these days, and whoever decided that mexican, hip hop, and rap music is what high paying patron's want to listen to while trying to shop (and think) is definitely wrong. The store has gone downhill in the jewelry department as well. I found very few choices that I'd want to buy in store but quite a few online. It's a score for me because online I get Raktuken and better discounts on new merchandise. The customer service this evening while shopping was okay.

My daughter and I have driven 3 hours, one way, to come to this Macy's for prom dresses for this year and last. Prom was last night and the dress bag (just a long garbage bag basically) got ripped. I happen to be in Appleton and my daughter asked if I could pick up 2 dress bags so she could pack away the 2 dresses. I spoke with a manager who wouldn't give me any bags. I told her we bought both dresses from her store. She said no. Then I thought maybe she thinks I mean a nicer zipper bag, so I explained. She still said no. I asked if I could pay for 2 bags. Nope. She was not friendly and I was shocked at the lack of customer service. I walked down to Windsor (a different store with prom dresses) and asked if I could buy 2 bags. She asked if I meant a nice bag or just the plastic ones. I told her plastic. She said I'll just give them to you abs was very nice! I told her about Macy's and she was equally shocked. I've worked in retail for years, and would never dream of treating a customer like this.

I shopped at Macy's in Appleton, Wisconsin for the first time today. I'm not really a mall type of gal. I was super impressed with the selection of clearance racked clothing. I saved a ton of money. Most of my purchases pants, shirts were around $10-15.00 that were marked down from 75... 55.00 dollars. I love the Alfani line of clothing and shoes. Very stylish. I was particularly impressed with the sales lady in the purse dept. She was so sweet and super helpful and went out of her way to help me pick the best purse for my outfit that was within my budget and pointed me to the best deals. I felt very comfortable with her and she was very down to earth and approachable. In fact, she was one of the only sales ladies we could relate to in the store that didn't have false eye lashes on and wasn't dressed to the hilt or Italian ...because we sure weren't in our Sunday best.

I went into Macy's on 11/26/17 in search of a few men's dress shirts. I was asked by 3 different pushy employees to take my measurements, each of whom I told I already knew them. No big deal, but I felt a bit hassled by the third request. I picked out a few different shirts - all the same size - and walked to the dressing room to try one on and make sure it fit. I was asked again by another employee to take my measurements, and once again I declined. My wife walked into the dressing room with me while I tried on the shirt so that she could give her opinion. We assumed this was no big deal and we do this at many stores and the booths within the dressing room all have doors for privacy. Within about 30 seconds, a female employee stormed into the dressing room and demanded to know if there was a woman present. My wife spoke up and said yes, and the employee proceeded to lecture us about how men are entitled to the same privacy that women are entitled to, and my wife should know better and must wait outside. Berated and belittled, she walked out, and the employee continued her lecture, saying that if they had been allowed to take my measurements then I wouldn't have needed to try the shirts on and make them redo all of the pins. Are you kidding me? A polite, "Please wait outside, it's store policy," would have sufficed. The employee then returned to the dressing room and cleaned out the booth next to me. So, apparently, I am not entitled to the privacy she considered to be so important. Needless to say, I took off the shirt I had tried on, set it down, and walked out with my embarrassed and unhappy wife, and made my way to Men's Wearhouse, where I promptly spent several hundred dollars on clothes which I had intended to spend at Macy's. I don't think I'll ever return. Certainly not to this location, anyways.

Customer service is everything and if I ask a very easy, simple question I would expect a polite response in return. Not a rude, dismissive comment. Extremely disappointing.

Just stopped to look for a new pair of jeans. I rarely shop at chain stores and more often than not find really great finds at the local thrift shop. I wanted to "treat" myself to something no one had worn yet. This store is janky and poorly managed. Dressing rooms are filled to the gills with everyone's cast offs. Not professional at all I have one star and will not be going back. While shopping a woman approached me asking if I worked there. Turns out she couldn't find anyone on the second floor to help her.

I love Macy's. It is a place I really enjoy shopping in. I picked up some fun tights. Super nice people in the store. It's awesome

This place is so busy and so understaffed whenever I go in. I hate being blasted in the by perfume or hoarded by all these people who could actually be helping in other areas of the store that have no one available which is pretty much everywhere. I don't go here often because I hate it I only go when they are the only ones who have what I am looking for

I make a beeline for the Clinique counter when I come here. Usually the ladies (and guy) there are polite and helpful! As far as the clothing goes, the selection is surprisingly limited and rather dull for a Macy's. And, only here and there will an employee greet you when you are wandering around.

TERRIBLE PHONE CUSTOMER SERVICE!! Called and the automatic voice messenger sent me to the wrong department, and then I was hung up on, not once, not twice, and not three times, but four! VERY unhappy. All times, you could hear workers discussing their own things with each other in the back ground. If I could rate a zero I would. Sorry but Macy's customer service just keeps getting worse and worse.