Umar R.
Yelp
I swear their tagline "Truly Malaysian Cuisine" should be altered to "Truly Bad Service" . I don't know madam Kwan, your website says you "love" serving your customers Malaysian cuisine, but what I tasted and experienced was utter hate. I for one don't believe in rating business based on service alone, but even your food was overpriced and honestly was mediocre tasting at best, probably enjoyable to those with lack of taste for food or tourist who has not experienced truly good Malaysian food. I do however love your modern decor and nicely designed menu. The time I dined was at 11am, way before the lunch rush, so your lack of service is inexcusable.
Lets start with the food. I ordered their Mushroom Chicken Rice RM 22.90- it comes with chicken, rice, soup and a side of sauce served separately. This dish was not horrible, but the chicken breast lacked being moist and tender. It was tough, dry and was smothered in some kind of cold mushroom garlic sauce. I think that sauce is unnecessary and overwhelms the flavor of the chicken. A good chicken rice doesn't need to be drowned in sauce, because the chicken is the epitome of the flavor. The rice itself was lacking flavor, and was lacking fluffiness, tasted like chicken rice I get at a bad food court. The chili and garlic sauce however was delicious and on point. I didn't like the presentation of the food, because it seems lazy and uncreative. The mushroom was good and plump, but it was served whole, and it was stone cold. I would have served the rice with a side of bakchoy and on its side the chicken drizzled in a light sauce with freshly sliced cilantro.
Their Nasi Lemak RM21.90 has serious issues of being confused. A typical nasi lemak is served with rendang, hard boiled eggs, crispy anchovies and peanuts, cucumber and a nice sambal. At madam Kwan their nasi lemak is served with shrimp floss and acar, rendang, rice and sambal. Who the hell eats nasi lemak with shrimp floss, just ew. Plus honestly the nasi lemak lacked flavor and aroma, i got better nasi lemak on the side street for like only RM 6/7.
Their drinks is actually not too bad, but severely overpriced like everything else on their menu. I tried their bandung RM 8.90 and it was good.
Now their world class service is truly epic. Firstly as they sit you after NOT greeting you, they would walk you to your table like you are a refugee, complete with their grudging sour face and evil eyes , smiling would be out of question of course. Next they would simply slam the menu on the table like no one is looking. Then they would ignore you for the next 20 minutes until you can actually flag them. Finally when they make a mistake of taking my drink order and sending it to the table, they would stare and give you that poker face like it was your fault to begin with. Not to mention no please and thank you for the next 100 miles. The time I was here was 11am, and there the place was parctically empty.
For those considering Madam Kwan, please save your money and go to little penang. Or better yet go and dine at a real authentic Hawker. The food here is without love people. Parking is available in the underground parking of KLCC with a rate of RM 10-50. Avoid lunch time, because the overpaid Petronas minions would be swarming this place.