Madewell

stopped by on June 2, 2024 with my neighbor and had a wonderful time shopping there. the team working that day was absolutely exceptional!

I randomly walked in to Madewell for the first time hoping to just look at Jewelry. I ended up walking out with two pairs of jeans, some jeans earrings, and a ring. I don’t like buying pants in-person because I had a baby a few months ago and I’m still learning my new body. Gabrielle helped me and was the most amazing person. She not only helped me but it was so uplifting to see how she was helping everyone in the store to feel good in what they were trying on. She was so knowledgeable about the products and gave everyone amazing recommendations. I’m definitely going to be a repeat customer and thank you to Gabrielle for making me feel so good

I cannot speak more highly about Grace! Im in the process of finding my personal style and she was so so helpful by providing fashion advice on fit/occasion/and even how she styles her shirts!

I had a terrific experience at this store! I’ve never shopped at Madewell, but a friend recommended I try out their jeans, so I decided to check out the store closest to me. I absolutely hate buying jeans, but as soon as I walked in, the staff were very friendly. Grace made it a great experience! I am between a 12/14 regularly, and was a little intimidated coming into the store to find the right fit. However, Grace was very friendly, kind, and patient until we found the perfect jeans for me. The store was also very clean and organized. I’ll definitely be coming back!

I recently shopped at Madewell for an outfit, and I cannot speak highly enough of the exceptional service I received from Haley, one of the sales associates, and Gabrielle, the store's director. I needed to buy an outfit suitable for presenting to the CEO of my company. From the moment I walked into the store, they went above and beyond to ensure that I found the perfect ensemble to make a great impression. Haley and Gabrielle greeted me with genuine warmth and enthusiasm, instantly putting me at ease. They took the time to understand the nature of the presentation and the look I wanted to achieve, offering valuable styling advice and suggestions along the way. Their knowledge of the Madewell collection was impressive, and they effortlessly curated a selection of pieces that helped me step outside of my comfort zone. What truly stood out to me was their attention to detail and commitment to finding the right pieces for me. They listened attentively, patiently helped me try on various combinations, and provided honest feedback without ever being pushy or overbearing. It was clear that their priority was ensuring my new outfit helped me feel more confident and ready for my presentation. Thanks to Haley and Gabrielle's expertise and guidance, I walked out of Madewell feeling empowered and excited about my upcoming presentation. The outfit they helped me select not only made me look polished and professional but also reflected my personal style. Their exceptional customer service truly made the shopping experience a delight from start to finish. I cannot recommend Haley and Gabrielle at Madewell enough. Their passion for fashion, dedication to customer satisfaction, and genuine kindness set them apart, and I am incredibly grateful for their assistance. If you're in need of expert styling advice and impeccable service, look no further than Haley and Gabrielle at Madewell.

Wow, I had the best retail experience ever yesterday at this location. Everyone at the store are the sweetest, most helpful people ever! They moved heaven and earth for me to just get a new pair a jeans I was happy and comfortable with! They also helped me with all the discounts Madewell offers that made my purchase a near steal! It was first time buying anything from Madewell, and I’m definitely coming back!

Stopped in on a whim today and left with new jeans and a full heart. The staff was warm, patient, and so kind to me on a day I really needed it. Huge shoutout to Olive for first reeling me in with their amazing recommendations, and to Grace, Sydney, and Gabe for all of their sweetness!

Wow alright 10/5 if I could. I’m biggggggg on shopping (I wish it wasn’t my kryptonite). I ended walking in just a few minutes after they opened. Honestly expected to just fix my shirt and head right back out. However I got to meet Gabrielle. We got to talking and she was so informative but not in a you have to buy these type. More so just a loves what she does type of way. She ended helping me find the best 2 pairs of pants and dress. Mind you I only intended on just fixing my shirt. She was so sweet when you run into so many places who have regular customer service to non existent. Walking into a place and feeling like a priority along side someone so knowledgeable and sweet! What more could I ask for. I haven’t really shopped at madewell much but you better believe after this experience I’ll be returning to this location anytime I need direct amazing advice! THANK YOU SO MUCH GABRIELLE :)

Morgan and Gabrielle are extremely helpful. Grabbing sizes, suggesting styling ideas, upbeat, funny? GREAT questions to really figure out what I was looking for. Probably the best customer service I've gotten in a long time. Madewell is lucky to have them! Truly professionals. Thank you!

Not the largest Madewell, but a solid shop with very helpful staff. Tons of delightfully twee blouses and soy candles and all that good "I'm casual but still fashionable" young adult garb. I've found this store usually boasts a better selection and more attractive sale items than the Towson mall, maybe due to less foot traffic? During the holidays the Towson shop becomes crazy congested, but I've never seen this location remotely packed. The footwear selection here is probably 30% larger than Towson, which doesn't even carry many of the best-sellers(?) Staff have been attentive and kind; they've always inquired as to whether I'm eligible for a student discount and have eagerly replaced any item I've found a defect in (no matter how minor). Parking is meh; I usually just nip in if I'm down at Whole Foods and have their free 2h pass (the garage on Aliceanna). And yes, yes, shopping at Whole Foods and Madewell in the same day is appallingly bougie.