Madewell

Visited Friday, Nov 7th to buy jeans after spending $400 at J.Crew for work. I’m between sizes (curvy vs. regular) and nothing fits like it used to since lifting weights. Tried several pairs—even curvy- none quite right. A sales associate in a fringe jacket “helped” — she grabbed a few pairs, but one was three sizes smaller than I asked for. As I went back into the fitting room for a second time, she said, “Round two, huh?” Came out with two pairs I was considering. She found different sizes, then asked if I wanted to “take them home to try on.” I said I live an hour away. Her reply: “So no then?” I asked another associate to hold the jeans while I decided paying full-price for jeans that still had waist gapping. As I left, the fringe-jacket associate went to the counter and started talking about me to staff. Every item I tried on was either re-hung or folded neatly on the chair — I worked retail before becoming a Nurse Practitioner, so I know firsthand how chaotic fitting rooms can get. Madewell’s brand is built on inclusion, confidence, and helping every customer find their perfect fit — values I’ve always appreciated. Unfortunately, this experience didn’t reflect that at all. I left feeling uncomfortable and unwelcome instead of supported.

I had a styling appointment with Melissa this afternoon. I signed up for it with the goal of getting some jeans hemmed but she pulled some great pieces that I actually ended up loving even more. It was zero pressure but having someone help me pick out different cuts (that I probably wouldn’t have grabbed for myself) was so helpful! She also gave me feedback on how things should fit. Truly appreciated her patience and kindness!

My daughter and I were at the Plaza Frontenac location today at Grace H checked us out. The store was having 30% off the whole store today and my daughter bought a few pair of earrings. Grace was so rude to her when she asked if the earring were part of the sale. Grace glared at us and was so unfriendly and rude. Then she just gave us the earrings and a receipt with no bag. When I asked for a bag she was so rude and said nothing but grabbed one from behind the counter and threw it at me and walked away!!! We were both shocked to be treated this was when we did nothing to upset this sales person. It was really upsetting to have an experience like this - I’d rather shop online or somewhere else than to be treated like this.

I do enjoy shopping brick and mortar when staff is not hovering. In this case they didn’t so much. Seemed to be too busy stocking and folding, but when time came to get things out of my hand for the dressing room staff passed by a couple of times with no help to relieve, one lady just watched while I carried purses back and forth to the fitting room trying to decided which was a crossbody. Maybe as woman of color I must not have been as approachable. Thanks for the side eye ladies and the fake smiles.

I had a fantastic shopping experience here! The employees were super helpful without overly hovering, and they were relaxed while still being professional. I was about to ask whether they ever have sales but I never had to because Sarah told me about a deal they had when you recycle old jeans! Very pleased about her going out of her way to tell me that. Plus the jeans are amazing.

REALLY pleasant, really helpful all without hovering or abandoning you in the fitting room when you need assistance or have questions. Truly a delicate balance to strike these days. Top-notch service. I have been to several Madewells (mostly in Seattle area) and this has now been my best experience of all time. A+

Madewell is everything you’ve wanted in jeans across body type and style. Plus, all the clothes are cute, fun, practical, and/or trendy. This store is always well kept, friendly, and stocked. The sales people want to help you but aren’t too pushy....but if you want some advice or help, definitely ask because they know their stuff.

A very knowledgeable, lovely person with glasses, and light brownish, slightly curly hair helped me return a pair of jeans and reorder a pair in the correct size. Everyone who works there is very kind. Great service.