Cheryl G.
Google
Disappointing Stay Despite Platinum Status
It’s autumn in Taiwan, and the hotel’s central cooling system limits room temperature to 23°C — which might be fine for some, but not for me. When I first raised this issue, I was moved to another room, only to find the same problem — 23°C is the lowest it can go. The staff eventually brought me a fan, but that’s hardly a solution for a Marriott property.
As a Platinum member, I’m honestly disappointed with the standard of this hotel. The high Google rating doesn’t reflect the actual experience here — the much lower Marriott.com ratings are, unfortunately, accurate.
Pros:
• Central yet quiet location
Cons:
1. Noticeable sewage smell upon entering the room
2. Air conditioning capped at 23°C (misleadingly described as adjustable)
3. Limited amenities or dining options nearby
This is my third of five nights, and I’ve been told nothing more can be done. Overall, not great — and certainly not up to Marriott’s usual standards. Skip this hotel.