Lauren L.
Google
Loved everything about the hotel EXCEPT for one thing. The comfort level of the bedroom, beds, pillows and linens were very good for the price. Location is very convenient, walkable to everywhere with good breakfast options nearby. All the hotel staff were super friendly and efficient, including the doormen, receptionists and housekeepers!
HOWEVER I do think the Urban Cafe manager could be a little MORE friendly. She did not smile much and every time I tried to visit the cafe, she would yell at me to stop me JUST to verify my room number although I have been staying there for 7-8 days. I go to the cafe almost everyday, and it's as if she's stopping a criminal from entering the cafe. She could really learn how to customer service for guests that go there everyday, she could say Hi and learn my name for starters. Madison Hotel, Please train your cafe manager to be more friendly and polite for your future guests! She makes it quite unpleasant for your hotel guests!