Frank R.
Yelp
I'm not one to write a review when I'm unhappy with an establishment because I always think that perhaps it was just me or just this visit. But I don't think this is the case this time. My husband and I brought our nephew here for ice cream because we had had been passing Magic Fountain so many times and saw long lines and this time there was almost no one there so we thought we were in luck.
The first thing that bothered me: signs in the window saying "Cash or Venmo only." Cash only is a pet peeve of mine. It's 2023 and we have suffered through a pandemic where we have learned the importance of minimizing unnecessary contact. CONTACTLESS payment is the wave of the future, not something to be avoided. As for Venmo as an alternative: not everyone has or uses Venmo. But guess what. Almost everyone now has a credit card or debit card! Luckily I had cash on me or I would have not been able to treat my nephew to ice cream this night!
The second thing that bothered me was the service. I inquired what "chocaholic" referred to and asked if it meant dark chocolate, chocolate with chips, or something else. The cashier asked another person behind the counter who pointed to the window, to which I just gave a puzzled look and my cashier said, "the ingredients are on the window." At this point, I'm at the register and about to place my order. What help is this now? And why can't I get a simple answer to a simple question. I didn't want an ingredient list, just a simple statement as to what chocaholic ice cream was.
The last thing that bothered me was the quality of the product. We got soft serve vanilla and soft serve twist. Well, the vanilla had no taste. Instead of vanilla, it tasted like a creamy frozen "Cool Whip." The chocolate was a bit better: at least there was a hint of chocolate flavoring, still overpowered by an almost greasy creamy taste. Soft ice cream is something I have loved since I was a child. This was perhaps the worst I've had.
All in all, I'm disappointed with this establishment: food quality, service, and payment options. I am amazed at the crowds it garners on a warm summer night, but certainly not amazed to ever go back for ice cream.