Magic Moment Resort & Kids Club , Dazzler Select by Wyndham

The hotel has clearly been renovated, and the updated design makes the property look modern and appealing. The rooms are comfortable, and the overall appearance gives a good first impression. However, cleanliness needs more attention, particularly with the bedcovers and pillows, which had visible stains. These items should be thoroughly washed and properly maintained, as this is something that stands out immediately for guests who prioritize cleanliness. Aside from this issue, the breakfast was good, with a decent selection and fresh options. The customer service was also a positive aspect—staff members were polite, helpful, and responsive throughout the stay. With improved attention to linen cleanliness, this hotel could offer a much better overall experience.

Wonderful Family Stay! We had an excellent stay at Magic Moment Resort & Kids Club, Dazzler Select by Wyndham, and it truly exceeded our expectations. From the moment we arrived, the service was warm, friendly, and very accommodating, making our experience even more enjoyable. The breakfast was very good, with a nice variety that worked well for both adults and kids. A special highlight of our stay was how thoughtfully the staff celebrated my daughter’s birthday—it was such a kind gesture and made her feel incredibly special. The rooms were clean, comfortable, and well-maintained, providing a relaxing space after long days of sightseeing. The hotel’s location is perfect—very close to Disney parks—and the complimentary shuttle service made getting there easy and convenient. Overall, this resort offers great value for the money. Between the excellent service, family-friendly atmosphere, convenient location, and thoughtful touches, we would absolutely stay here again and highly recommend it to families visiting the Disney area. Thanks Alexajandro for the nice service !!!

We had such a wonderful stay! The staff went above and beyond to make my niece’s birthday extra special. Everyone was incredibly welcoming from the moment we arrived. A huge shoutout to Dayamis, who was serving breakfast—she made sure my niece received a special birthday cupcake and even arranged for the team to sing Happy Birthday to her. 🎉 The look on her face was priceless, and it truly made our stay unforgettable. We’re so grateful for the kindness and thoughtfulness shown by the entire team. Highly recommend this hotel for both comfort and outstanding hospitality!

Absolutely perfect boutique hotel for families. I was truly so impressed with the level of attention to detail. It's very clear they are catering to the kids experience and they have done an amazing job in doing this. The playgrounds and all the kid spaces were filled with so much to play with (disclaimer to add play equipment is for toddlers and elementary school aged kiddos). Extremely clean property and our room was also very clean and spacious. The staff was very friendly and checking in was quick and easy. Highly recommend.

My experience at this hostel was excellent. From the very beginning, the staff was friendly, attentive, and professional, always willing to help. The rooms were clean, comfortable, and well maintained, and the common areas felt welcoming and safe. The price–quality ratio is very good, making it an ideal place to relax and enjoy the stay. Highly recommended. 💕

Handstand the best hotel we have ever stayed in! A wonderful place for kids to play and run safely. It has a huge playground, a smaller area for toddlers, a game room for teenagers and an activity room, plus a bounce house! The staff was very welcoming and accommodating. Everyone was extremely kind and attentive. We will definitely stay here again!

This place is great if you have kids. We have stayed here multiple times and honestly prefer this over Disney hotels. The play areas are great if you have kids. The free breakfast is nothing to write home about with limited options but again its FREE and perfect if you are vacationing on a budget. Room prices are usually a fraction of most other hotels as well and the rooms are actually pretty comfy and as of recently have been updated with "themes" such as toy story, stich, roblox etc. Hotel is aslo a short 15 minute drive to any of the disney parks. Will definitely stay here again with the family.

We just stayed last night.. honestly run far away. I loved the idea of a kid friendly resort but the first turn off was pulling in and seeing multiple bible scriptures without the website stating anything about religion. They have to be deleting low reviews and paying for good ones. The room was kind of clean? Bedding seemed to be washed but the decorative pillows and runner were gross/dirty/stained. The flooring was broken with a large dip in the middle between the beds. Beds probably made of just springs. The play area was okay but there was a birthday party going on so it was very odd to have people staring at you. We asked for a pack and play at 2 pm and came back to our room with a sleeping baby at 11:30 pm to not have one. I went to the desk and asked if they can bring one and they said the 2 they have were broken and I said to send it anyway. It was stained but worked fine.. we didn’t have much of an option. It’s 100% a motel not a resort. Also paid for a pool view and was facing the parking lot by the pool.

Very family environmental place, staff so friendly, place very clean, my kids loved the place, near to Disney and universal parks, i would encourage every family to choose this place for short and long stay.

After much research, we decided to spend 2 nights at the Magic Moment Resort while we were in town. Many of the other places we looked at had activities and play areas that seemed geared towards older kids, so we chose this hotel. If we had paid closer to $60-80/night, I would have been happier with the quality of the experience but docking stars because we paid $150/night which was not worth the experience. PROS - great location, 15-20 minutes from Disney - a lot of restaurants and shops nearby - safe area, free parking - fun playground and pool - breakfast is included in the cost - decent sized, clean room with comfortable beds + fridge - pack & plays available CONS - price varies drastically, we booked a month ahead at $150/night including the resort fee and taxes -- it would have been cheaper for us to wait - check in isn't until 4 PM - the free breakfast is lack luster and SO weirdly organized/arranged - some of the photos used to advertise do not match the areas currently there (specifically the movie/art area) - the pool area needs cleaning - they have Starbucks onsite but it's hit or miss if it's open - their snacks/drinks in the lobby are insanely expensive AND most egregiously, they WILL try to trick you into a time-share presentation and can be very pushy. We were two women traveling with a toddler, I don't want to be approached by a sales guy while in our bathing suits trying to relax at the pool. We had to say no multiple times.

Just tried the Altair White Chocolate and the Mickey Mouse chocolate macaron from Tutto Exquisito--absolutely dreamy! The white chocolate is smooth, creamy, and melts like velvet with just the right touch of sweetness. The Mickey macaron is adorable and so rich in flavor--crisp on the outside, soft inside, and filled with a deep, fudgy chocolate ganache. Both are beautifully made and feel like a little luxury in every bite. Tutto Exquisito really knows how to blend fun with elegance. Total treat!

We've stayed here a few times because it's so kid-friendly, our 4 year old absolutely loves the play area. There's a nice breakfast (used to be better but still nice) and the staff is very accommodating but it's definitely no 5 star hotel. The rooms are alright but we were very disappointed on this trip because although you pay a hefty "resort fee" on top of the daily rate, they don't inform you of renovations. When we got here this weekend there was dust and debris everywhere from the pool being tiled and the noise during the day was ridiculous. The pool was one of the amenities that we wanted on this trip so they offered us to switch to their "sister hotel", the Palazzo. We took advantage of that and checked out since they definitely don't honor refunds for cancellations.

We stayed Thursday-Sunday with our toddler and really wanted to like this place--but unfortunately, our experience was more strange than magical. Let's start with the positives: * The general play area was great--clean, fun, and well-maintained, with swings, toy houses, jungle gyms, and climbing sets. Our son had a blast. * The pool area was well set up with cabanas, plenty of towels, pool floats, and safety vests available. * There's a cool upstairs lounge with basketball hoops, foosball, and comfy chairs. * The property was generally clean (aside from one major exception--see below). But the cons were too significant to overlook: * First off, this is a motel, not a resort. That misleading label set the tone. * Upon arrival, we were hit with a surprise $100+ "resort fee" that hadn't been disclosed at booking. Not a great start. * For a place with "Kids Club" in the name, the design choices were baffling--glass nightstands and tables in the rooms, sharp corners everywhere, mirrored walls, and display cases of bedazzled handbags in common areas. It looked more like a fashion showroom than a family-friendly property. * The breakfast setup felt like a strange banquet hall experience: Mickey waffles were a nice touch, but the buffet layout was disorganized (no spoons near the oatmeal?), and the "donuts" were just boxed Entenmann's. * Pushy salespeople tried to sell us park tickets during breakfast. Not the vibe we were going for first thing in the morning. * We expected more toddler-friendly water play options beyond just one standard pool--something like a splash pad would've made a big difference. * Bible verses posted throughout the property gave it a vaguely cultish feel--not necessarily a bad thing for some, but definitely unexpected. * And finally... the cherry on top: we found a dead roach in our room. Final thoughts: This place has potential--it could be a fun, affordable family stay--but right now, it's a strange mix of kid-centric fun and oddly misplaced aesthetics. With better transparency, more thoughtful design choices, and some actual resort-level features, it could be something special. Until then, probably wouldn't return.

wow where to start!!! as soon as we checked in they tried to charge us an extra £637 dollars!!!! we refused to pay that and got the 100 dollars charge. spoke with other guest they all got charged the 100 and that was it. ordered a coffee from there cafe, they kept my change as they claimed they did not have enough in the till to give me correct change!! They stated the rooms got cleaned every 3 days the bathroom never got touched changing of bed sheets was last resort, went to reception this morning to check out early and show them the flee bites on my legs!!! i'm currently on my way to another place to stay. Please don't stay there if from UK they will fleece you for money and make up there own charges!! also they claim resort, we pulled up and it was like the ghetto

I planned to only spend six hours here sleeping (9 pm check in and 3:30 am check out), so I looked for the lowest hotel price closest to the airport. That led me here. This property is advertised as 4-star. It is, by far, NOT that caliber, nor is it even close. At best, it's a glorified Days Inn with amenities and play areas for children. Front desk staff barely spoke English and had lots of difficulty communicating simple instructions. The "resort fee" is a joke. I see no logical reason to charge such a ridiculous amount. I would have been better off paying more and booking elsewhere. That said, if you have young children and relatively low housing standards, this is definitely the place to book. I arrived after dark and didn't take a tour; but it looks like it's a fun place for kids.

Don't let this place fool you!!! It looks nothing like the pictures. It's in a rough part of town right next to a weed shop. The rooms were dusty and didn't look like they had been cleaned maybe just changed the sheets. Breakfast was a madhouse and there was no where to sit. we were supposed to get a $10 drink and snack credit. When we told them about it they handed us 2 waters and a tiny bag of Cheetos. What a scam! The reviews are not true or people just have really low expectations.

Advertising for this place is great, but is kinda far from truth. Checked in for one night while in the area and the claim to be in the top 10 resort. I honestly doesn't see how. The front desk associate was friendly and professional and the lobby looked very nice. The room in the other hand from first glance looked ok, however the floors were dusty and the sofa bed was filled with old food. The big bed wasn't uncomfortable but it made so much noise while getting on and off the bed. They have a descent complementary breakfast. And the toddler area was cute but small and we didn't try it. They charge you $10 if you don't return the key and $35 for late checkout or $50 for very late checkout. Honestly I don't think I would stay here again.

STAY AWAY!!! Bedding was dirty and hadn't been changed before our arrival (about 10pm). Long dark hairs were all over the sheets (we have blonde hair). There was trash on the floor, room phone was trashed and disconnected, and they had very rude front desk attendants. We left pretty much 5 minutes after we realized how disgusting the room was, we wouldn't stay there bc of how gross it is. I went back to the rude front desk, told them the situation, gave them the room key and left. Then- they actually charged us the $50 deposit, they didn't refund it. I tried calling them and their phone is out of service.

we end UP crying. they charge my family for a special treat for my bday and they forgot about it. they said it didnt matter when we conplaint about it. they made me feel awful and fríes all night in my bday. they didnt apologize. they just said it didnt matter as if my bday isnt special. the "Magic moment part" doesnt exist.

Slim property. Manager won't say her name but claims she is in charge. They charge you during a STATE EMERGENCY. Don't waste your money. They lack simple decency or professionalism. Hotels.com couldn't get in contact with them for days. It's like no one wants to deal with any issues. Property is a motel and is nothing like pictures. You have been WARNED!

Firstly, whoever does the marketing here is amazing. How you can make a place look so beautiful and sound amazing kuddos to you! This place is NOT a resort, how it can get by with that name is beyond me. Stating they are one of the top ten hotels is a lie. Now if it's comparing itself in the Motel 6 category as the rooms seem nicely renovated with the lumpy beds with springs in tow with it then I can see it. Parking is awful. They have a super "cute" security guard at the front, I'm not sure if this is to make it look fancy or what....but your little hand block with cones makes it a hilarious effort. For around $80-100 a night in this area it may be a decent deal but I don't see it. We just happened to get in at midnight and only needed a resting area. As far as the beautiful cockroach, I didn't see any. The shower is a trickle. We have an accessible room, good luck getting in the door with the bench in front of it and that horrible lip to the door, then even more luck squeezing in between the beds to the sink (no where near ADA and fitting in the non 36" bathroom doorway! The bench is awesome in the shower but good luck reaching that shower spray if you can't stand or walk.

Last min stay. Everything was perfect. Staff is super welcoming and nice. The wonderful breakfast was a nice surprise. The decors and ambience was super cute and happy. Definitely recommended.

*WARNING* *HEALTH AND SAFETY HAZARD* *PABLO THE GENERAL MANAGER IS A CROOK AND OVERLOOKS SANITATION Decided to stay here for a portion of our stay for business. While using the restroom I notice movement on the floor. it's a tiny bug!! Then when I go to wash my hands I notice movement on the sink. It's another tiny bug! And when I shine a light on our tv table I notice 2 different types of bugs crawling all around!! DISGUSTING. ..but wait! there's more. It gets worse. We report this and escalate it up to the general manager Pablo, and his response is priceless: "We have a standard process for this, we will call The extermination company we're contracted with and once they check the room, THEY WILL ISSUE YOU A REFUND" "We will follow up with you when they come" Haha the hotel wouldn't issue a refund. The extermination company will. My spouse should have just decked Pablo for being such a blatant SCUMBAG and for lying to our faces. But I already knew people like Pablo have no regard for running a real business, he just wants your money and will say anything out of his a$$ to get you out of there so he doesn't have to deal With you. Followed up with him a week later through calls and texts to see if their extermination people came and would be issuing the refund (LOL insanity) and as expected no response. If youre a good person, Watch out for Pablo, and this establishment! Extremely disappointing.

I'd give this place 10 stars if I could. This is really a gem. I cannot emphasize enough how happy our kids were here. They didn't want to leave for Disneyworld, that much!! This is the best repositioning of a motel that I've seen in my life. So cleverly the owner has used the space to make it friendly for little kids. The amenities make it so peaceful for parents with little kids. It's so sad that there are no such places around USA. Always parents with infants or little kids are seen as inconvenience and they have to adjust to other travellers. Not here, you feel at home. Moreover, you can't beat the value. For under $100 you get all the amenities and free breakfast for all. And they use real plates!! I'm a fairly experienced traveller and I've seen much more expensive branded hotels just serve breakfast in paper or Togo boxes. Of course, breakfast is simple and nothing to brag about but does the job before a long day at a theme park. They have pool, cabana, fun zone with xboxes for kids, plenty of playscapes around for kids up to 10 50 enjoy. And all of that is free and included. They also did room housekeeping service which the branded hotels have pretty much stopped doing. They also provide shared microwave, free filtered water, ice and there's a fridge in each room. All the essentials that a family needs. Don't drool after the overpriced Disney resorts and give this place a try. I'd book this place if there were more locations around USA just to live here!! Great job owners.

Checking in after 4pm and it's storming all evening but check out is 11am with no consideration. They say for 60$ more we can stay a couple hours later to swim?

Did you get the impression that this place really wants everyone to think it is associated with Disney (except the Disney lawyers)? You got the right vibe! Did you also get the impression that there would be Bible verses on the walls and Christian music blasted near the pool? Because that is also the vibe here. To be very fair, this place is great for Christian families with little kids. There is a teen center, but no one was in it for the four days we were there. It is close to the theme parks. It was cheaper to take an Uber than pay for parking. We had some issues trying to leave a day earlier than we had booked, and it was incredibly difficult to work with them. Said, the front desk worker, didn't seem to care or want to help. Gregory, the manager, took 20 emails to help, and I had to keep on pestering him.

This is a really dirty hotel. The housekeeping uses a broom. Lol. There is a 150 dollar fee in addition to the rent. The pool is not heated. The food is awful unless your a child and like sprinkles .. I made a huge mistake staying here

Gm ..this is a very inspiring resort I have every been in ..run by Christians that are ashame of the Gospel of good news ..it is so kid friendly there are all kinds of things to do ..game rooms , playgrounds, nice pool with "goodies everywhere"...The front desk lady Daily is the best ..come here you will not be disappointed and supporting a Christian establishment... Mama Rita

I give a 1 star because of the mini park in the middle of the hotel. The pictures on expedia and website are false advertisement. This is not a resort its like a motel 6. It was dirty. I have bites from bed bugs. I saw a cockroach on the corner of the bed. We had left over food and my son went to the lobby to ask for a fork and was told they didn't have any. The bathtub water did not go and it was clogged. The technician was called and he told us it was normal. They do not clean the room unless you tell them 24 hours in advance. I do not recommend for anyone to stay here. I was here 4 night and was miserable.

Positive: I would like to highlight Said's service. He is very professional, very friendly and attentive. He speaks English, Portuguese, Spanish, and Arabic. Negative: My room was close to the pool, the volume of the musica was very loud all day, this was very frustrating. Another downside is the breakfast. It's too bad.

BUYER BEWARE!!!!!!! Hotel will charge you a $29.95 resort fee per night upon check-out. This fee was not disclosed when I booked.

It was an actually good place. I got surprised the amount of negative comments but again each of us have our own experience. The only downside was the breakfast option (too limited) yet I understand that it is due to fast accommodation for all guest. Other than that, room was clean, everything was working properly and the check in was very fast. Keep in mind- I only stayed one night since we were going to the parks. I would like to see hoy my experience would be if I decide to stay longer. See you soon!

Nice place to stay. Great place for the kids. We enjoyed our stay. Close to the parks. Breakfast was ok. Will stay there again if we go to Orlando.

Worst stay ever, room was dirty and outdated, the air conditioning did not work, coffee machine was dirty as well. Spoke to front desk about their reply was call Hotels.com, no apology or anything. They charge a "resort fee" this is not a resort! Not even a cheap motel! Disgusting! Fake 5 stars reviews!

Checked in on 12/9. Our initial room had some type of bugs scattered about. Asked to be placed into a different room. We were placed in a room that was absolutely infested with bugs (video taken). Went back to the front desk for a second time to request a room cancelation and to speak with a manager. The front desk clerk flat out refused to give me a business card or the name of the manager. Another associate retrieved the manager after a few moments. The manager appeared as though he couldn't care less about our issues or concerns and was also apprehensive to give me his name (no one wore name tags). If you care about your health and the health of your family, I would recommend you stay clear of this place. And no, I will not reach out to management to discuss this issue so please save the generic response. I've filed a complaint with hotels.com as well as with the BBB. Video Below https://www.tiktok.com/t/ZTRVLa3rD/

This review has a more informative character than evaluating the place itself. The spot its neat n clean ,we stayed 3 night while visiting Disney .Located just 15 min away to the Magic Kingdom and the Animals Kingdom this small hotel has bunch of food /dinning options around it like Olive Garden and Unos pizza.,even there is a supermarket next by .The Walgreens and CVS a just 5 min walk away.They serve breakfast which is nothing special but its good to have it as an option.Plenty of kids amenities on the premises including a nice size pool. The only downside was that the rooms were never attended while we were gone exploring the parks.And second the pool is closing to early and opening way too late at 9 am ....other than that its great spot for kids ,my little one enjoyed it so mich

Do not let the name fool you, it is not a magical resort. I had high expectations pulling in to place, but was dissapointed from the moment of check in. No wonder the rate was $85 plus a resort fee. The only thing magic about this place are all the inspirational quotes they have all over the hotel premises. If you are looking for a low budget, no frills, and family friendly hotel you should come here. They have no amenities so make sure you pack your toothbrush and toothpaste. Room 260 was right above the laundry room, so our room was extremely HOT , management declined to adjust the rate, but to compensate they did give us a late checkout so giving the place two stars.

So, planning an Orlando getaway just a few weeks after Christmas and looking to save a few dollars after the big holiday spend, I found myself at Magic Moments. The pics looked basic but nice enough and the weather was cold, so I wasn't worried about having the grand pool that we usually seek out in the summer. Check in was good, and Rolando at the front desk was super professional and helpful. However, I was initially surprised by the hotel. The room was clean and true to pictures shown online, but it is amazing what good angles and lighting can do. I would say that Magic Moments is definitely a nice motel, but far from a "resort". It should not be called a resort, and with a $14 daily "resort" fee I consider to be ridiculous and excessive. The positives- Basic heated pool with floats and really nice pool furniture, including complimentary cabanas. Separate game areas for adults and kids with games such as air hockey, foosball, and hoop shooting game in the adult playroom, and coloring, video games, and a giant Jenga game in the kids playroom. Children's playground. Washer & dryer available. Complimentary breakfast which included basic items such as cereal, bread, bagels, bananas, oranges, donuts, and muffins. Mickey Mouse face pancakes, which were a cute touch. There was also a rotating variety of hot items. One day was eggs & bacon, the following day there were cheese omelets & sausage. The hot items were very basic in quality, but tasted decent if you aren't picky. Rooms had a fridge and there were microwaves available in the common areas. The negatives- Tub didn't drain well. It was that nasty situation of standing in your own dirty water. The toilet made a strange, loud noise after flushing which was very annoying in the middle of the night and loud enough to wake me up several times during my stay. The walls seemed paper thin and you could hear EVERYTHING, from the neighbors next door to anyone walking by. The hotel has a disclaimer that says they do not guarantee a quiet room, and now I know why. Also, $14 resort fee just felt too high. Overall, I just couldn't get a good night of sleep here, and that is a major issue for me. When I was booking I had one basic need- a clean and quiet place to lay my head at night and get much needed rest after long days at the parks. Magic Moments was only able to deliver clean. I am not sure if I would consider staying here again, because sleep is life and I was deprived.

Do NOT stay here. We checked into one of our two rooms for a 5 night reservation, and I immediately noticed hair everywhere, sticky stuff on the dresser and night stands, the bathtub was filthy. When I checked the mattress for bed bugs, I did find evidence that the property does have them, yes- BED BUGS. See picture below of the filthy mess and the bed bug splatters. The second room was also dirty, but I didn't check for bed bugs because as soon as we found them in the first room, we packed up and booked a different hotel for the week. The outside "play" equipment was also disgusting and looked like it hadn't been cleaned in years. The manager refused to speak with me on property or over the phone, and refused to refund me for either room-even though we checked out just a few hours after checking in due to the bed bugs, they still take no accountability. Not to mention, if the surfaces were all visibly dirty, I can't imagine what type of germs and bacteria there was that I couldn't see since they obviously don't clean any surfaces Do not not not stay here, unless you like bed bugs and getting scammed.

Omg. Where do I start. This was an awesome experience for my children, my husband and I. So many activities here for the children. The room was simply amazing, the customer service was awesome and breakfast was nice. We do not mind coming here again while we're in town. Kristin the associate was extremely helpful through our stay at the resort. The pool was heated, the atmosphere amazing, the video games, arts and craft and even movie night I couldn't be more happy to have chosen this place. It's great for couples and families. The quotes that's surrounded around the hotel is so peaceful and sweet. My family enjoyed it

I'm normally not one to complain or write a review about a hotel experience unless what I was shown and promised are almost or completely opposite or what I'm told. And this was unfortunately the case. This will be long, but for a reader who is looking to go to DisneyWorld with their family and is looking to save money on a hotel, I would avoid this one. I was lied to about a microwave being in the room. We had to go out every night to warm milk up for our baby, their website says microwave IN ROOM, when I called the front desk said the same thing. The fridge doesn't have a freezer in it so we're not able to freeze anything either. When I asked the front desk if they could provide a microwave they told me no. There was no room service "because of COVID" so we had to change our own sheets, garbage, request new sheets and towels and garbage bags, yet every other hotel that I called had room service without a problem. They're able to go into a room when no one is there and checked out to clean it for the next person but they can't do the same thing when the residents aren't in the room? Maybe I'm dumb but that makes zero sense to me. I had asked prior to my arrival if the fitness center was open and I was told yes. When I get there I'm then told the fitness center is closed "because of COVID and social distancing protocols" yet the pool is open with no social distancing requirements or masks? Again maybe I'm dumb, but that make zero sense. On top of that, the only members of the staff that speak English are the front desk. That's very frustrating especially when you need new towels or cleaned out garbage. I don't like the fact I'm paying a $100+ "resort fee" when 9/10 things a resort fee is supposed to cover isn't even available. My room had mold in it, noodle like mold coming off the ceiling and other mold in the shower(pics taken and fully documented) in case you didn't know that can make people very sick. And as a major health violation. Their card machine was down and they were declining my card and when I called my card company(AMEX) they were saying nothing was even being processed on their end. These guys come off like they're a high end world resort, and the pictures you see are incredibly deceiving. I'm mind blown this has as many 5 stars as it does. This to me wasn't even a 3 star motel. I've stayed at 1 star motels for work that had 25 times the experience this place did. I would love for the owner to read my review and contact me because I believe I'm entitled to a refund of my resort fee at the minimum due to mold being in my room, being lied to about a microwave being in my room , fitness center being open, and having to do our own room service.

First off the employees need to read what is written on their website, we arrived early, was not going to pay the $75 fee to check in early, but the website says for early arrivals we could leave our luggage there to be watched, I had to show the front desk concierge a few times to understand. Besides the Dirty floor in our room that I washed myself. Everything else was great there, the price, the breakfast was a nice perk. I would stay there again.

**Disclaimer: Not fancy** With that being said, this is the worst establishment I've stayed at, rather stay at a motel 6. It's branded as a resort and the lobby is so nice and well kept but then you walk out to your room and it's absolutely horrid. Opened our room to a roach, nasty furniture, spider in the bathroom, and HAD TO PUT OUR HAND IN BACK OF TOILET TO FLUSH. You can hear your neighbors conversations clear as day and I would NEVER let my kid touch their playground. This place is masked by the resort label and the 4.6 rating. They said they'd give me a refund when I checked out immediately and when I sent them the form, THEY DENIED IT. Also 25$ early check in fee if you check in at 3:45 pm. Complete sham.. was trying to be nice to them but they completely scammed me out of my money so don't do the same.

BEWARE!!!! FRAUD!! CONTACTED POLICE!!! STEALING IDENTITIES!!!!! SAID didn't give me back my ID when checkout and during the hassle of it (it was a messy check in) I didn't realize. When we are checking out the next day I get into my car and realize I don't have my license. I go to ask Said about it, he says oh go check at the front desk, and then turned around ignoring me. I go there and I tell the girl and the front desk (her name is Daly? Or daily?) and she acts like she KNOWS like it's a regular she opens the front desk and there are AT LEAST TEN IDs from GUESTS THAT THEY DIDNT GIVE BACK!!!!!!!!!!!! I contacted the police now and they are working on it, they said it is most likely to steal identities!!! NEVER STAY HERE! Also, it's not a resort...it's a motel, just fyi.

Wishing I did have to give a star. A very dirty place, say internet available (NOT) must of the toys are broken. Don't look the same when viewed online.

This place is not at all what we expected. This place is terribly furnished and not what the website described and showed. We were seeing pictures online and how moderen and cleaned it looked, and were then surprised at what we were given. The bathroom had literal hairs on the floor, the room was partially renovated and partially not. You can hear everything from the outside and the rooms are paper thin and you can hear everything on both sides as well. We had just had a 13 hour day, where all we wanted was a nice , clean and modern room. The only thing that we can speak highly of, is the location as it is close to the outlets and highway. We will probably never stay here again, I am only writing this review in all fairness of those who are perhaps from out of state of country that simply look to come to a clean and welcoming place to stay.

UPDATE: still our preferred hotel in Orlando! We've stayed here more than 10 times every time a great experience. Bellow are some suggestions that will help but overall the hotel is amazing! Pros: -Rooms are spotless -Maintenance of the rooms is on point -Play area is well keep -staff of very attentive (Lucas and main chef Ed) -good to see long lasting employees, happy employee = happy customers - front desk staff is welcoming and looking Sharp -parking lot is clean Suggestions: - bring breakfast back! Nice warm eggs with a good tasting cup of coffee is needed! Coffee has to change. Try it yourself, it taste horrible. --easy solutions: boiled eggs, warm oatmeal, potatoes (avoid hash browns), ham(sausages), - plastic dishware doesn't fit the hotel style. Change it! TRAVELER TIP: prepare the coffee from the room..it's better!

I recently finished a one week family vacation at this "resort" and was pretty angry about the experience. When we arrived, we found that the shower was pretty nasty and the shower head was all but falling apart. There isn't a microwave, the tv only has a handful of channels which are all news.. It doesn't really make sense why they wouldn't have any kid appropriate channels on the tv.. it's a "kids club". The toilet won't flush unless you hold down the flusher and even then it's a low flow and won't clear the toilet. The receptionist told us that our room would not be serviced because we "aren't here long enough" (M-F). Only two towels were available and I found out the office button doesn't work on the phone so we had to walk down there. The breakfast was pathetic and non existent. Black mold on the bathroom vent. Uncomfortable beds. Overall, I'm giving this place a one star rating only because it was a place to stay and it's decently close to the parks. I will NOT be booking my future vacation here. The price was ridiculous for the amount of services we received here. If it was possible, I'd demand a partial refund. Not a resort, it's a cheap motel with a closed pool and crappy playground.

Stayed at the motel that they call a resort and a day after my check out, they charged $14.99 on my credit card. When I called to talk to the manager, they tell me to send an email. Sent an email and no response. Called and sent another email and they explained the $14.99 was for a case of water and snacks in the room. When we arrived to the motel, there wasn't any water or snacks in the room. We went to Walmart and purchased our own water and snacks. Highway robbery. This place is great for families with kids, but beware of the charge for incidentials and the resort fee for the motel. They had nice china for the breakfast but the gourmet eggs came from a carton with all the fixings. You can't fix up carton eggs. And the concentrate juice in the pretty glass containers had my sugar level elevated. Just stay at Laquinta that is pet friendly, you can get points, and they have a better breakfast. I called and inquired about the military discount and they told me to call back and request the discount after I make the reservation. When I called back, the lady didn't know what I was talking about. "Me don't speak no English." Poor customer service for a so-called resort.

So I'm not going to lie, we found this hotel because the pictures online made it look really nice.. Literally do not go here. The bathroom in the room wasn't cleaned. Smelled like a crap had been left for 3 days. Within 10 minutes we found 6 live cockroaches. Only giving more than 1 star because we were moved to a new room quickly and it was much better than the other.

Don't be fooled by the name, this is not a resort by any means. We stayed two nights as a handful of college kids because it was cheap, although pretty much every other guest was a family with kids. If you do have kids there is plenty to keep them occupied here. The staff we came into contact with were friendly, although housekeeping service never came to our room even though it was promised. The room was incredibly damp feeling, walls are pretty thin and the bathroom has lots of mold spots on the ceiling. The breakfast was pretty lackluster but edible. It is really close to DisneyWorld and there's lots of restaurants and gift shops close by as well.

PROS: Kid friendly atmosphere Playground is nice Xbox area in the Fun zone Friendly and polite staff Good breakfast Free parking Free wifi with really strong connection CONS: Super thin walls where you could hear normal loudness conversations from outside or the room next door My blow dryer was not working On our first night, the water from the shower was ice cold - did not get warm at all. Second to 5th day the water was extremely hot. We could not get it to just warm temperature Ants in my room and dead roach in my parents' room

Horrible hotel! I was charged $500 for the room "smelling like smoke", I DO NOT even smoke! When I called the hotel asking what the charge was for they were rude, refused to give names and hung up on me! 1 had the room from Friday night to Sunday! I got there Friday night around 7pm, left for a concert in the morning, returned to my room around 2am and left because there was arguing in the conjoining room next to me and the room smelled of weed! Never have I experienced such bad customer service! The manager was beyond rude and unprofessional!

This place is nasty! It's not a hotel is a motel like the one you'd see that you pay for by hour, yeah one of those nasty ones. Sure they give you free breakfast but it's the same thing every day. Our tv was broken, our phone was broken, shower didn't work correctly. Rude staff in the front. And oh be prepared to pay a "resort" fee on top of your nightly rate. They hit us with an additional $90. Do yourself a favor and find a better place.

This is a beautiful little boutique motel. For the price? It's great. Absolutely a place for kids. The pool is heated and the rooms feel so clean and nice. We just had the breakfast and it's not buffet but still it felt well worth it.

This is going to be a long review...but it's worth it so bear with me In a simple sentence...The pictures are nothing like the reality. Pictures show a lush, beautiful outdoor area with nice, clean bedrooms and the reality is that I could see the mold underneath the AstroTurf and outdoor washing machines the second we exited our car. (Oh...and the microwave above them...Barf) Speaking of washing machines, the map we were provided with when we entered the front lobby showed that our room was near the "washing facilities". Well...when I hear the word facility, I think of a bathroom and, honestly, there would be no harm in comparing those washers/dryers to such a place. There was old rice stuck to the top of the washer, mold on the bottom, and the inside of all of their machines smelled horrific. Unfortunately I had already been in another hotel, leaving me with no choice but to do laundry at this "resort" (I'd rather call it a motel, to be honest) The bedrooms in all of the online pictures were spacious and clean (and all had a desk...all but ours, of course) Our room had a leaky shower head, no space, and was the FARTHEST from clean. The door frame was rusted and spattered with only God knows what. There were yellow stains up both sides of the shower (which i can only assume were the beginnings of mold) and we could clearly see dead bugs on the inside of the nightstand that had not been removed. Our shower had three soap bottles, one of which was half empty. I don't care if you're a half empty or a half full kind of person because this was just absolutely disgusting. As soon as I got into the shower, I realized that it was most likely that we had a room that had not been cleaned yet, and that I was most likely standing in someone's shower pee. (Amazing visual...I know) There was black mold on the ceiling of the entire bathroom area, which I did not find until the next morning. Late at night, starting around 11:00 pm and going on for hours, there was a large group of people having a party right outside of our door. Even after calling the front desk and asking for somebody to quiet them down, they continuously partied on into the night. I will never stay at this resort again, not if I have a say in it. This was disgusting, filthy, and downright embarrassing..

My initial review was posted to google reviews at 1pm on 10/09/22 I've stayed here multiple times and I loved every single minute of it. This resort is absolutely worth the value. The reason why I am giving this particular visit one star is due to an error on their end that has put me out of $350. I brought my own sheets, pillows, and blankets and made sure the room was almost as I found it when I first checked in, and I just got charged $350 for "damage to linens" that I didn't even use. The front desk couldn't help me as they have an external cleaning service so now I have to wait to get my money back for something that isn't even my fault and that they will not provide me any information for. The front desk has 0 information on what exactly it was that I "damaged" and refuses to provide me any help apart from emails that have still not responded to me. This is absolutely absurd and until I get my money back this review will stay as one star. Update #1: it has been 7 hours since the response from the owner below me. They told me to contact them 7 hours ago and after I immedietly responded to them they have still not given me an answer back. It is very obvious that they care about their reviews since they wanted to appear as though they are helping me, but as soon as it became private they stopped caring. Once again, this review stays at 1 star until this is resolved. Update #2: It has been 18 hours since replying to their message and I still have no response from them. I am this close to filing a police report for fraud. If it could give negative stars I would. Update #3: 29 hours still no response. Front desk is no help and continues to give me manager emails that do not respond either. Tomorrow I will be filing a report for fraud.