Magnolia Hotel Houston, a Tribute Portfolio Hotel

First, we must remember that this hotel was named "Best Boutique Hotel in Houston" by Houston Press, making it a unique destination that combines history and luxury in the city of Houston, Texas. Honestly, it is one of the most beautiful places I have ever visited and enjoyed staying at. The reception staff is friendly, and their welcome was warm. The room service is exceptional, meeting the highest standards. The breakfast is delicious, healthy, and beautifully presented, with the restaurant staff being extremely attentive to providing the highest levels of service and comfort. The rooms are absolutely stunning, historic, elegant, and impeccably clean. This time, my family and I decided that every time we visit Houston, we must stay at this beautiful historic hotel because it has left us with wonderful memories due to the kindness, warmth, and respect of all its staff toward guests, which enhances customer loyalty to this hotel. My heartfelt thanks to all the staff and workers of this beautiful historic hotel.

Will Tinner and Madelyn Been were absolutely amazing. From the moment we walked in until we checked out everyone was pleasant and kind. The ambience, the esthetics and the friendly staff made this stay feel like home for my family. When viewing the property online, we decided to call and was greeted by Will Tinner. He was so polite and knowledgeable about the hotel it was very refreshing. His phone etiquette is top notch and he deserves to be a trainer. I am a firm believer you can train people but character is the key. He made us feel welcomed before we arrived at the hotel. We were trying to make the right decision for our family and he left us no choice. He made sure all of our needs were met along with ensuring we were satisfied. ||Upon arrival we were greeted by Madelyn Been who provided us with detailed information regarding our stay and welcomed us with open arms. Then the bell staff assured us to our room with which ease and comfort ||I am already reviewing my calendar for our next stay at this luxurious hotel. I am huge on comfort and ambiance but the air freshener provides an added bonus point that warrants my stay again. I am unsure of the management at this property but you all are doing an amazing job with staff and cleanliness. Keep up the good work ||My only take away is the need for an ice machine on every floor.

Lovely staff and very helpful when requested. The hotel rooms are tired, dated and have limited bathroom amenities aside from soap and lotion. The AC wouldn’t cool, and limited options to dine in. The team were wonderfully accommodating on a late checkout.

Recently my wife and I stayed at the Magnolia for a concert and our anniversary. The day before arrival I called and talked with Brooke. She was both helpful and personable. I had informed her that I was going to have flowers sent to the hotel and she helped me with all the little details I needed during our call. Then she helped upgrade the room for me as a surprise. Finally when we got to our room. There was a delivery of champagne and chocolate strawberries along with a hand written note. Thank you for your excellent service and helping me make an awesome anniversary trip for my wife. Have a great one Brooke.

Very disappointing experience with management. The assistant manager, Allene, was dismissive and unprofessional during my interaction. She demonstrated a lack of hospitality skills and did not seem to value the guest experience. I hope management takes this as an opportunity to improve in being more accommodating and understanding toward their guests. On a positive note, Madelyn at the front desk was courteous and helpful with our reservation, and I appreciated her professionalism.

I had a great stay at the Magnolia Hotel in Houston. The location was perfect, just steps away from the Hobby Theatre, great restaurants, and lively bars. The room was comfortable and well-kept, though it didn’t get much natural light. The service was pleasant overall, though not quite at the exceptional level I’ve experienced with other Marriott properties.

We booked the Magnolia Hotel for the night of our wedding, and it was the perfect choice! The space is gorgeous and made an incredible backdrop for our wedding photos — elegant, timeless, and full of charm. The staff went above and beyond the entire time. We accidentally lost our keycards late that night, and the front desk was so helpful and kind, getting us back into our room quickly so we didn’t have to wait around in our wedding dress/suit. We also received complimentary breakfast, and our waiter was amazing. From check-in to checkout, everyone made us feel so welcome and celebrated. Highly recommend for any special occasion!

Had a very great experience. Booked a stay for my girlfriend’s birthday. I came to decorate and they gave her a complimentary bottle of champagne, cheesecake, and chocolate covered strawberries. We really enjoyed and appreciated the gesture and will more than likely book another stay again. 10/10 highly recommend

Stayed for one night on our cross-country road trip with my husband, adult daughter and cat. Excellent customer service at check-in. I had an issue with losing a big bag of prescription medicines and the valet was kind enough to walk to my car to find it. We ordered room service and they took all of my daughter's food allergies seriously. The food was great. I enjoyed the room's layout and decor. I would absolutely recommend this hotel. I am sad we did not get to visit the rooftop pool. As for traveling with pets, you sign a damage waiver at check-in. My cat loved the room and was a courteous guest.

Stayed here for 2 night while I was on town for a concert. Beautiful hotel with spacious clean rooms, comfy beds and friendly staff. They also have beautiful decor in the lobby and a mural on the roof (if you enjoy pictures like me) Spent some time at the rooftop pool which was nice but on the small side. We walked to and from the concert at the Toyota center which was about 15-20mins. We also walked to cvs that's near by for snacks and restaurants in the area. Central (ish) location I would say, perfect for those who are seeing a concert in the area. We did not get to check out the restaurant and we missed the cookie and milk hour

My stay at the Magnolia Hotel was a great experience from start to finish. Check in was easy, and my room was ready when i arrived. My room was slightly larger than expected which was nice. The beds were comfortable as were the pillows. The bathroom was big enough. I stayed two nights and was happy to have a housekeeping refresh on my second day. Definitely appreciated the bottled waters. The breakfast was a good value for $20, considering the protein and fruit options with coffee and water included. The 2nd floor bar was hopping after the Astros game let out, but there was room enough for everyone. The pecan bourbon old fashioned is worth trying. Def unique. Pleasant service. The gym is small but clean and has enough equipment for a hotel workout. The rooftop pool is nice and provides a great view. Bonus points for the valet drop off and pick up within one mile of the hotel service. I'd stay here again and highly recommend if you need a place in downtown Houston.

Stayed here while I was in town visiting family. Upon arrival we were greeted and welcomed. The lobby is beautifully decorated and they had water available for guests. The front desk was attendant was nice; however there was miscommunication on which floor my sister and I were staying on. He had family arrive before us and was told what room we'd be in, etc. We were on a totally different floor and the attendant loudly said was room we were in, which I didn't like and it's a safety concern. Our room was extremely spacious, as well as the bathroom. The only negative was that our room never got cold. I love to sleep in a cold room. At one point we had it on 62 with fan on high and it still wasn't cold. If you stood by the vent it felt good but our bed wasn't near it or facing it. When we went to our family's room they didn't have that issue. Loved the proximity to the Astros Stadium and restaurants. We did attend 2 games and one game was at 3:15 so we took advantage of the shuttle bc it was hot! Had drink and appetizers at the restaurant on the second floor. The food was good along with the drinks. Would I stay here again? Yes,but I would ensure the things I didnt care for during this stay, be addressed.

I enjoyed my stay. The hotel is nice and when you walk in smells amazing. I throughly enjoyed the lobby just based off the smell. Whatever it is I loved it and the hotel was very clean. We were able to check in early. We didn't pay for parking there are spots directly across the street and we were able to get a spot daily so that was a plus. I mean you still have to pay just not as much as the hotel charge.I also appreciated the fact that the valet was honest about the how the parking works instead of just trying to have us pay for the hotel parking. Starbuck is right next door to the right of the hotel you have to go inside the building there is no huge Starbucks sign. The hotel is always within walking distance of many attractions including the aquarium. Our room was high up and great we were able to see a lot of the artwork that was displayed on building. We didn't use the pool however it was one and looked clean. The gym was nice and they have a Houston mural which is great for pictures. Also the view from there is awesome. The only downfall is although the hotel is located in a prime location there are a lot of homeless people in the area.

This hotel was just OK, nothing special. The lobby was beautiful and the customer service was great, but that same quality is not reflected in the rooms upstairs. When I took the elevator to my floor and walked down the hall I noticed that each rooms' door had some kind of damage to it, mostly peeling paint. In my room it was clean, but it reminded me of a beach hotel, not one located in Houston. I liked the deep shower/spa tub combination, the soft towels, and the comfortable bed. However, the plumbing was very loud and the toilet paper was cheap. I was surprised to learn that this property was considered a four star hotel. I also took a trip to the top floor to see the gym - which was very small - and the rooftop pool, which was closed for maintenance. Luckily I was only here for one night as there wasn't much to do. For $300+/night I expected more, but it is what it is.

I was in for a conference center to magnolia head up a good review with reasonable prices. Total itself is really nice. It's an area that is around a lot of other things so things are with it 5 or 10 minutes away so the location was good. Also I can't stress it up how clutch the shuttle was. Having to go back and forth around downtown was a whole thing, but at least I can make it to the main event and not have to worry about how I'm going to get there or if there's an Uber that can take me. They had to shuttered I was Johnny on the spot. It ran until like 9:00 p.m. but that was just my time to make it to all the business events I was going to. The hotel is South was good and clean, and everybody was really friendly at the front desk. They have some nice amenities as well. The second night it looked like the hotel staff kinda half ass made up our beds, but that wasn't the end of the world. They have a restaurant on the second floor, a billion's room, and a few other things that are really nice and a hotel. The restaurant itself is really good, they had buffets in the morning or you can order off of the menu. The buffet is like $20 so that's actually really affordable as well. They also have the bar so if you are just coming to drink that's actually a good spot you to be in as well.

Love this hotel in Houston! Great location downtown, fantastic rooms, and wonderful service (thank you, Bernardo!) Coffee shop just outside the door Valet parking only Walking distance to convention center Great rooftop pool

Sadly we had a horrible experience at this hotel. We checked in and headed out and did not return until 10pm. Our room was warm but turned it down and went right to sleep. Around 1 am we woke up and the room was hot. We called the front desk and they said they would send someone to repair the AC. Day 2, we left early and arrived back late only to find out that no one had been sent to look at the AC. After going to the front desk and complaining they finally agreed to send someone. The AÇ guy arrived and changed the filter. Holy smokes, it was disgusting!! No wonder the AC was not working. Our bathroom sink did not drain. The hotel did comp us our two nights but the front desk was rude and flippant. They really didn't care that we had a clogged sink or no ac. I will not be returning to this hotel ever again.

10 out of 10. Great location, clean with large rooms and AMAZING view of the city from the rooftop. This is a great place to host an event especially during the weekend on conference.

Horrible Hotel Service & Horrible Valet Service!! I had my vehicle parked with the valet here on 11/05/2023. When I came back to get my vehicle, it was already at the front of the hotel when I hadn't even asked for my car yet. When i was going to the front to ask for my keys, the valet attendant tells me that there was an accident and someone hit my car. I was told that they are not responsible for the damages because this hotel only has basic coverage when it comes to their valet. Do not come here if you want to have your car damaged and be told that they are not responsible. The hotel said they would not do anything about it.

Always love staying here. Very little noise which is one of my biggest issues with hotels. We always get the requested high floors so we never deal with street noise. Being a Marriott Bonvoy member has good benefits especially if you travel a lot. This trip we got a package that included valet, breakfast for 2 and 2pm check out. And we always get free high speed streaming internet (as a Bonvoy member). They usually let me do late checkouts but this was a guaranteed 2pm. Nice when you can relax and not be in a mad rush to be out early. I'm not a morning person! Late checkout is a priority. Breakfast buffet is very good with excellent service this morning! Robert took care of us and he was very friendly and attentive. I wish we had tried the bar as he's also a bartender here. I can see him behind a bar. Great personality! It was a Very nice start of the day. I need a "Robert" every morning to get my day started. So, friendly service from everyone here! I haven't met a rude person at this hotel. At least not the people working here. And, nice rooms with mini kitchens, dark drapes, and Ive always had a room with a bath tub. Rooms are pretty big too. We've stayed in all levels and never a bad room. Except this one wasn't great. Some of the layouts need changing. Odd tv placement in this room. So it made my "going to sleep watching tv" difficult. Only "issues" I had. 1 the AC wasn't as cold as it could be and I've felt that way here before. And 2, some of the rooms including this one are set up oddly with the tv on the side wall so it's hard to watch. Also. You guys need to start upgrading to smart TVs. It could be a no return for some as we all like our tv apps and lots of hotels now have them. But...At least you allow for HDMI input for our fire stick so that's a big plus! I hate hotels who remove the inputs! So rude! All the good here outweighs the little things that bother me. I'm just very spoiled to my "extra" comforts. I'm sure I could have changed rooms with no problems. I've never had an issue with that in the past. We just came during a very busy check in and had done our own check in on our phone, which is nice but couldn't discuss room set ups We didn't have time to wait to change rooms. And just the smell when you come into the hotel is so nice! I always notice. I need to ask what it is. I heard others commenting on how nice it smells. I don't use the shower products but Randy says they are good. They do have makeup remover towelettes which was nice for me. I do think the tv situation needs an adjustment. Us late night tv watchers prefer the tv in front of us. And me and Randy had to switch sides for the weekend as the tv was on "his side". Tv should be in front of the bed, Not the couch So you also can't comfortably watch tv from the couch either as it faces the bed. Odd set up. So if you get that room set up and enjoy your late night tv you might want to switch rooms They aren't all set up this way. And bring a "plug in" like roku or firestick if you want your tv apps since they aren't smart tvs. I also found out all dogs are welcome! Maybe our Karma girl will come next time. That's a big plus!

Not quite what it's cranked up to be and the staff are very pretentious. While nothing was absolutely bad it wasn't particularly good. The staff are not friendly and pick and choose who they greet warmly. The rooms could use some updating and the tub is pretty small. When I asked for a print out of my receipt upon check out the receptionist was very snarky. This is one of those places you pay for the name. The price is not worth it because they did not do anything particularly well. The valet people were pretty nice though.

Nice hotel in downtown Houston. Room was very nice and quiet. Bed was very comfortable . The rooftop pool and hot tub was nice. The gym comes in handy. Houston is not a walking city so it's not a lot to do around the hotel. I do recommend this hotel especially if there is an event downtown.

I've stayed here once or twice before, it's been at least 2 years. This place is in dire need of remodeling - the lobby looks okay, but the rooms aren't great. Also managed to kill two silverfish on the tile floor in the bathroom area (curious how many are in the carpeting) so wouldn't recommend walking around barefoot.

This is actually where they filmed the movie Magnolia. It's an absolutely gorgeous hotel which I want to give five stars to, but there are a few issues of course - if you're actually staying here, which we've only done one time for a romantic getaway (staycation as the hipsters say). It's a newly renovated place, but a lot of the interior's feel kind of old when you're up on the floors. It's still gorgeous on the outside and pretty lavish down in the lobby too. The bar is fun and was a little slow on both occasions we went in there (hardly anyone there) but friendly - just a little bit expensive.

Beautiful hotel a short walk from Minute Maid and handful of great restaurants. As for a room facing Christ Church. It's a lovely view tomhave from your room.

This is a great spot in downtown H-town. Close to everything whether you're visiting for business or pleasure. Right off the Main Street entertainment area and an easy walk to Minute Maid Park. It could probably use a little updating, but it's affordable, one of the few pet friendly hotels downtown, and it's the ONLY one I've found that actually blocks street noise!

Rooms were a little dated No movies channels, can't cast to the room tv. valet was slow on arrival. Would not come here again.

My husband and I chose to visit Houston on a whim, and this hotel caught my eye when searching quickly online. It is a great location to Minute Maid park, just a few blocks away. There's a parking garage diagonal from the hotel and it cost $10 to park there. The lobby was very clean, every employee we encountered was super nice. We enjoyed our room, also very clean. The pillows were lumpy, which was a bummer, but my husband still slept good! The only downfall for me was how hot our room was. Even when I turned the AC low, it would not cool down. But we were there only 1 night, so we managed. This hotel does have a fitness room, a rooftop hotel and a restaurant! The fellow, and 2 ladies that worked the bar Saturday night were great! Super kind, and accommodating. We would stay here again, I would just bring my own pillow next time!

I'd say that the Magnolia Hotel is solid 3.5 star hotel and would recommend it at the given price point for a general tourist stay (not for business). Design: 5/5 - The overall design and esthetics of the common areas (lobby and such) was done very well. Modern Country is one way of putting it Rooms: 3/5 - Large, nice accents and paintings but a bit dated. The TV wasn't working and only had local channel. Not modern in the sense of business travel. Service: 4/5 - Friendly service at check-in and always received a nice greeting when walking through the lobby Location: 5/5 - In walking distance to a lot of restaurants on Main Street. There's also a Cafe and restuarant / bar on site.

Nice rooms and good room service. The location is amazing and the staff was very nice. I'll definitely book again.

Beware of valet! They caused some damage to our car and refuse to assume responsibility. Be sure to check your car before you leave no matter how busy they are, no matter how fast they try to push you out.

Newly renovated although I'm not sure when. It's a very lovely, clean, inviting hotel. Perfectly located downtown from the strip of bars including Batanga, Dean's, Sambuca. We came downtown for a drunken night out on new year's and left happy customers. Once you enter you're hit with the very lovely yet very strange christmas tree (there are also several copies of this strange christmas tree throughout the hotel) - there isn't a topper and it seems like the tree was chopped off at the top. To the left is a waiting area which was equipped with chocolate chip cookies and milk the night we checked in, and cucumber water on the morning we checked out. The entrance is badge entry only after certain hours so you'll feel safer in the midst of downtown stragglers. Check in was easy. They make you insert your credit card a second time but make sure to tell you that it's for verification purposes only. There is a $100 additional charge on my card but presumably only for deposit purposes and will be removed. If it's not removed and becomes an issue I'll be sure to come back here and update. Stayed in a standard 2 queen room. There were 3 windows which faced a building under construction but I think that's the charm of staying downtown - they provided a high floor (18th) per request and accommodated a late check out (1pm) also per request. Between the beds and on the desk are dimmable lamps which come in handy. Each bed is also equipped with an adjustable book light of sorts attached to the headboard; it swivels in all manner of directions and has a very modern chic aesthetic. The. Beds. They were amazing. The comforter was thick and warm but light, there were four pillows which were all fluffy but not too thick. I sound like goldilocks - if you know how hard it is to get comfortable with a cold on alcohol, then you'll know how good these beds were. On the desk there were two $6 voss waters. In the bathroom were complimentary coffee and tazo teas with assorted sugars and coffee maker. Also in the bathroom was the mini fridge which surprisingly wasn't stocked with anything; I quite liked that - usually there are too many things and you can't put your own things in the fridge. The bathtub and toilet are separated from the rest of the restroom by a sliding door. The bathtub amenities (shower gel, shampoo, conditioner) were in refillable containers and not in disposable mini containers. For those who like to take home endless tiny samples this is not the place for you! Morning after went to the lounge (2nd floor) to try some of the breakfast. The buffet was pretty standard $18 for pancakes, bacon, yogurt, etc. I chose to get the breakfast croissant with bacon $15 which was... the croissant was old; the edges were hard and the center was cakey. The egg was most of the meal; the bacon was overcooked and hard. The cheese was somehow un-melted in all this mess and tasted like kraft singles. The best thing on the plate were the side of potatoes sauteed in bell peppers and onions - notably not mentioned on the menu. There is apparently a gym, and a rooftop pool and hottub - I didn't personally get to use either of these amenities. Another weird quirk I noticed is that the numbers on the elevator are all crooked.

Nice hotel, clean, and friendly staff. Very well appointed, second level bar and dining area was nice. Breakfast is decent. Restaurant food was pretty good. Rooms are large and staff was helpful. Cookies only on mondays and thursdays :(

We booked this property because it was dog friendly, well located and had good reviews. It's a great spot for dogs; the hotel is quite accommodating. The next block has good ground cover around the perimeter. Rooms are clean, well appointed and large. Staff was friendly. We had room service for breakfast that was prompt but food was sub-par. Valet was prompt. Beds were comfortable. The floor was quiet. All in all a good single night stay. I would go there again with dogs.

I spent a weekend exploring Huston and opted to stay at this lovely hotel. I arrived around 11:30am on a Friday. I was immediately greeted by the valet Personnel outside as well as by the front desk staff. I asked if they could accommodate and early check-in, and they obliged. I was told the location of the gym and pool, and given a key to my room that was located on the 5th floor. I was pleased upon initial entry into my room. I LOVE boutique hotels, and this one did not disappoint. The room decor was simple and fresh. I appreciated the placement of the photos. The accent pillow, and the in room coffee machine and coffee. My window view was of the church across the street from the hotel. The bed was comfy Enough, although I do prefer a firmer mattress. During my stay I checked out the rooftop pool and the gym, both located on the top floor. The pool area is very basic, but it is sufficient for a quick dip. I found myself enjoying a cup of coffee in the morning viewing the city. The area has ample seating options that do appear in need of an upgrade. Regarding the gym, it offers a few cardio machines, a pulley machine, free weights, benches and a mat. There is a vending machine area with access to filtered water. There is an evening complimentary cookie and milk offering from 8pm to 10pm. The cookies and milk are locate directly at the entryway of the hotel. This is also the location of infused water and complimentary coffee in the morning. The cookies...... VERY ADDICTIVE! If you have one you are going to want another! I don't drink cows milk so I can't speak on how they taste with the milk. On my final night I did opt for a cocktail at the bar. It was just about closing time, yet the staff were very attentive. I had the basil rosemary martini($12), it was great! Do note that the location of this hotel is perfect. There are a number of great restaurants within walking distance. A main stop for the light rail is a few blocks up. Additionally, main street is in walking distance and has a number of bars for a night of bar hopping. If you are not pressed for time you can ride the city bus from George Bush Intercontinental Airport and be dropped off a few blocks from the hotel. The cost of the bus ride? $1.25, Beats the $25 uber/lyft ride! The reason for the four star rating, housekeeping disappointed me. My room was cleaned when I returned, however they only provided me with new towels. I had no wash clothes! I called the front desk and advised, and they made it seem like I was requesting additional wash clothes. I was running late to get to my destination so I ended up using a hand towel to bathe with. Due to the housekeeping's mishap and the front desk delay in rectifying the problem I did remove one star. Would I stay here again? Absolutely!

Pretty modern rooms but I would have preferred to spend my time at a family-friendlier place. Although they say they area pet-friendly, they have no relief are for the dogs. They tell you to use the street in front of the hotel. They don't even have a little baggie station outside which would have been nice. The pool is TINY! I'm talking 3 feet deep, narrow, and overcrowded with adults smoking and saying obscene things. I understand you can't control the guests but if I had known the rooftop pool was so tiny and more of a party pool, I would have chosen somewhere else. Lastly, I ordered two drinks and some chips and salsa from the bar. A premium margarita here was considered Jose Cuervo and the "freshly fried" chips were probably freshly fried 5 days ago and left on the counter unwrapped because I couldn't even get through two of those stale things! Overall....not what I'm looking for with a 4 star hotel.

Nice hotel downtown Houston! Went to a baseball game and it was such an easy walk to the stadium. Would definitely stay again!

Magnolia Hotel was a great experience overall. It's located in the heart of downtown Houston. I'm not sure what the valet parking prices are here (maybe ~$40), for I either walked or utilized Uber everywhere. Open reception area with a bar + food service on the second floor. There are plenty of TVs around with a pool game around the corner. Bartender was a pleasure to talk to. The rooftop was average, with a small pool. I'd suggest going to the pool during the day, before the winds pick up at night. Views are great from the top of this building. The fitness center is on the same floor as the rooftop, so you must walk out of the fitness center to reach the pool. If you finish working out or went for a quick swim, there is a room full of towels, water, and fruits next to the elevator. The only downside was that our room was not cleaned on our last 2 days, when we left to explore the city. We did not have the 'do not disturb' sign up on the door, and we arrived around 8-9PM daily. Thus, it was too late to call the front desk for cleaning services. I'm not sure what it was, but I sure would like a freshly-made bed + clean towels when I arrive back to my hotel room. I took off a star for this. Would I come back? Yeah. Nice price for the hotel. No big complaints. Quick info: -Complimentary breakfast buffet (M-F 6-9am and S-S 7-10am) -Complimentary cookie buffet (8-10pm) -Complimentary downtown transportation

Very rude bartender that would not serve a drink at 10:54 PM when they were to be open until 11:00 PM. I had just arrived from a long trip and wanted to bring a cocktail up to my room for some relaxation. All she could say was bar is closed. I asked if they were not open until til 11 and she repeated the bar is closed. She appeared to be playing a game on her phone. She has no business hanging this job imo.

Great hotel in a great location for the price. Staff was super friendly and very accommodating. They allowed me to switch to a better room because I didn't have great cell service for work calls in the room I was staying in. Pros: Location - 2 blocks from restaurants and night life Restaurant inside hotel - Food in the hotel is excellent. Solid options Staff - Everyone was really nice and willing to help with anything Rooms - The rooms are big and you get a lot of natural light Quick Access to highways Cons: Pool - Was a little meh. Could use a renovation Gym - It's not bad but the space isn't well used. Could have a better layout and more equipment. Internet - Advertised as hi speed but 5mb up & down isn't exactly high speed IMO Solid option if you're planning to visit Houston for a few days. Great staff and the in hotel restaurant is excellent.

We arrived to Houston for the big matchup with Astros vs Red Sox and booked nights at the Magnolia Houston. Located just a few blocks away from Minute Made Park and decent price point my online search was over. However I stayed here years ago and worried about parking valet since I know Downtown Houston, and they have no driveway. But I arrived and turned out it was all fine, and my anticipation of nervousness was just unfounded. Fast forward ahead a day and did see a mob trying to check in and the parking valet were running around, and I guess I got lucky. Checking in was not a problem even though already used the Marriott app. And yes it is a Marriott property so can redeem/acquire points. The lobby and the rest of the hotel looks different and nicely done. The decor of the hotel was postmodern. The elevators reminded me of both the Shining and they do have a 13th Floor. Luckily I was on the 17th. The room was immaculate were it felt similarly to an luxury hotel. Everything I needed was in the room like a mini fridge, large flat screen, soft comfortable bed, large bath with tub, coffee maker, nice city view, and many plugs to charge devices. Explored the roof top pool on the 23rd floor and even small the city view at day or night is wonderful. Towels are provided. On the second floor I discovered a rather large lounge with a bar serving limited menu options, and room with a pool table. There was a breakfast buffet in the morning and good it was. Upstairs on the third floor was an open area crammed with tables and chairs. I suspect used for events like weddings. We had a wonderful stay and checked out without any hassles.

This is a beautiful boutique hotel. It is in the middle of downtown Houston. Everyone is so friendly and and helpful. Hotel is upscale and very clean. Rooms are spacious and the one we were in had a great view. Hotel has a very beautiful rooftop for lounging and creating memories. If hanging around the hotel is not for you then go one block down to Main st and look for some places to enjoy the night life. They have many bars, clubs and restaurants. Very nice experiences waiting for you.

This is a hotel in downtown Houston and it's pretty much close to everything. I booked the hotel through Airbnb because it was cheaper. The staff was super kind and they were very adamant on social distancing. The only downfall is that the room wasn't the cleanest. There was trash in the trash cans and smudges on the wall. However, the beds were really comfy. Most of the amenities were closed due to COVID, but the rooftop pull was open. The pool is extremely small and the water isn't that deep. Everything about the hotel looks outdated, but it's good enough to sleep comfortably. Not the best. Not the worst.

It's unfortunate, feeling the need to rate this hotel so poorly. The property could actually pretty be pretty decent if it weren't for who is staying there. Staff is moderately friendly. Decor is decent. Rooms are quite large. The problem here is twofold. First, the clientele. They're trashy. Sorry, but they are really trashy. People making out in the lobby. Trash cans overflowing. Many of the guests were pretty scary looking. It's like you took the worst Walmart you could find, dumped its inhabitants into the hotel and they all went through an automated tattoo machine on the way down. Second, my room smelled horrible. It was a combination of mold and cat piss. Was so strong it made me queasy. Of course, no other rooms available. Don't use the valet if you ever want to get your car back. I had to wait 45 minutes to get my car. No bullshit: 45 minutes. I have traveled a lot and have stayed in some real shitholes: this is definitely one of the worse I have ever been in. Don't stay here.

Nice place but smelly. Very musty smelling and lots of of unusual people hanging around outside near the hotel.

It is a shame that the friendly staff at this hotel could not make up for some loose ends. Upon check in, I was greeted by a friendly front desk associate who provided all the information I would need for my stay. When I arrived at my room, things started going down hill. The room had modern decor, but was showing age. See couch picture. The clock was off by an hour, so I am not sure how much this room had been used in recent months. I switched the thermostat on cool, but the air conditioning did not seem to work as the room remained at 76 degrees for hours. It was late, so I forced myself to go to sleep without calling the front desk to investigate the problem. When I woke up in the morning, I realized there were no hand towels or wash cloths in the room. I called the front desk and was told that nobody could deliver them until 8am. I was running late, so had to make due without, but asked that they place them in my room while I was out. They stated this would not be a problem. When I returned many hours later, no items had been delivered. I called the front desk again and mentioned the towel situation as well as the lack of air conditioning. About an hour later, hand towels and a single wash cloth were delivered. This was frustrating as I still had two days left in my stay. The gentleman was friendly, so I didn't say anything. Soon after, they came to fix the air conditioning. It was indeed broken, but the fix was provided quickly and the engineer was friendly. Things were looking up. Then things went down hill again. I had mainly used the room as a crash pad to sleep and shower, so I was incredibly grossed out when I was packing to leave and found a dirty sock under the coffee table. This sock was not mine and I had no guests during my stay. I understand there is a national staffing shortage. However, having a clean and sanitary room is a hard requirement for any guest. If this cannot be maintained by the pool of available staff, management needs to make an effort to recruit additional staff through higher pay or reduce capacity so an adequate level of service can be provided. Many of my coworkers who arrived earlier, but after check-in time, also had to wait an hour for their rooms to be ready. Other things I noticed were very, very slow elevators and runny scrambled eggs for breakfast. Because this is not an inexpensive hotel, the above issues are inexcusable. When combined with slow elevators and runny eggs in the morning, I rate this hotel two stars.

my stay back in July with my family was great. big shout to to Mr. Jones the overnight front desk associate. Helped put me in a bigger room and made my stay much more comfortable because of him

Pretty nice hotel in downtown Houston. I was only here for one night and was really only spent time here for a few hours in the evening and was off by the next morning. Beautiful lobby and very nice wait staff. The man we checked in with was definitely super chatty. He meant well, because he was telling us all about the hotel and the city, but I swear he just also liked to hear his voice (sorry man). The rooms are a great size, comfy bed, and nice blankets! I particularly enjoyed the bathtub in my room. It's one of those deep, round bathtubs. As a pregnant woman who had spent pretty much the whole evening on my feet, that was a godsend. While I was in my room for the one evening, I ordered room service. I had been craving soup all day and the choice was between bean and veggie soup or a chicken tortilla. I asked the room service person which one they preferred, and he recommended the chicken tortilla so that's what I went with. It was pretty yummy, but I was surprised that it didn't come with sour cream on top. Sort of wish it had. It didn't taste like any other chicken tortilla soup that I've had - it tasted more like a chili than anything else but it was still good. I'm bummed that I forgot to go to one of the top floors where the pool is to check out the view of Houston at night - I'm sure it's beautiful!

I was really not impressed considering the ratings of this hotel. I probably won't be back. While I was on the 10th floor, I did not have a lovely view of downtown Houston, I had a lovely view of the side of a building. I thought I had a fridge in the room, but it was a charge bar. I shoved my stuff into it anyway. The bathroom was big, but the bathtub was teeny tiny. They really need to invest in curved shower rods. The curtain kept touching me while I was bathing and then I would have to wash again. There was no water pressure in the shower and too much in the sink. This hotel has soap and shampoo dispensers instead of giving you your own. The lights were weird and it was ridiculous having to turn on everyone of them to have enough light. The bed was comfy and bedding was nice. There are not adequate outlets for the room. Extra towels are in the closet but I did not realize that until too late.

It's a shame that such a beautiful iconic hotel can't hire good personnel at the front desk. I was harassed and talked rudely to while delivering food per customer's instructions. I'd love GM to talk to me, please. Or look at the cameras from around 12:15am 10/08/2022 you will see what I'm talking about! I'd love the response on measures taken as well. I'm not used to be treated so rudely by the hotel personnel. Thank you.

We stayed overnight February 10th 2023 The lobby and our room were sparkly clean and beautifully designed. We stayed in A King studio and it included a tray of chocolate strawberries and macarons which was a special touch. Our room had a great view of the historic church next door and a few giant building murals. We didn't feel like braving the cold streets for dinner, so we tried out the hotel restaurant, The Dispatch, and were very pleased with the quality of food and service.

I am a Marriott Ambassador member and am embarrassed for the Tribute brand relative to my stay at this facility. My staff came from across the country to stay here during our retreat. Not being local to the city, we had not known it was across the street from a temporary encampment for unhomed individuals. Upon arrival, I got out of the car and my driver placed my bag on the sidewalk as the valet attendant watched. He rolled the bag toward himself then as I approached him he said 'here's your bag.' I've not experienced another Marriott with valet staff who did not take your bag to the front desk. The customary approach to welcoming an ambassador member is to acknowledge their status upon arrival and offer them a gift for loyalty. The manager, Whitney, handed me a card from the general manager yet never said thank you for your loyalty nor shared what welcome gift was available. She asked the valet staff member to apologize at my request. He apologized AND said he did not do it. Huh? His colleague brought my bag up once my room was ready. I asked him to put it on a luggage cart. He said they didn't have those. I found it in the closet and placed it myself. The rooms are quite run down and lack phones in the bathroom for safety. Only one of the two in the room worked. One of our directors ended up staying at the hotel for a week. Her linen was never changed though she asked at least twice. My room was not cleaned during my stay though the other manager Mr Holiday said it would be. He subsequently said he did not realize his housekeeping staff left before six pm. How does a manager make assurances based upon staffing that does not exist? I asked Mr Holiday to have Edward Timmons- the GM- to phone me by mid morning so that I could cancel my second reservation. I tried to reach him on the cell phone number that he shared on his welcome card. That call was even pivoted to Whitney with whom I'd had an unimpressive start. Also when I had breakfast one morning the food and beverage supervisor brought me melon to go with my oatmeal. I asked her for the berries as noted on the menu. She brought me berries with a molded one on top. This hotel has a lot of work to do to bring honor to the Tribute brand and dignity to any guest.

With what you are spending and the experience you receive are not the same - Booked a newly updated room - HAHHA! nothing in this room had been changed in almost a decade - They certainly dulled a great trip to Houston - The staff doesn't do anything more than sit around and pass along any concerns to another individual - Cookies in the lobby? You better get to them before the staff does..

I think this was the nicest hotel in down town but going through renovations and so had an old funkiness to it that was not totally relaxing. When you exit the elevator there is a damp smell in the hallways. I'm not sure where I'd stay next time except maybe based on the photos... when it's done it's gonna look and feel great! Growing pains still and I don't recommend it for now. July 2017

This is our third year staying at the Magnolia and I think it will now be our last. Everything we loved about this hotel has changed while our list of not-loves has increased. 1) Happy hour? No longer free. As a multiple visitor I'm a little shocked we weren't contacted about updates in policy. But happy hour is one thing, entirely another is... 2) Breakfast for marathon/half marathon runners staying at the hotel? No longer free. That is very not awesome. For the same price I could stay at a hotel even closer to the finish line and packet pickup and get a banana and bagel. 3) No cold water in the lobby. 4) No soft seating in the lobby - now it's a weird bar-ish space with pub height tables. In the small lobby. WHY?!?!?! 5) You still have to valet as your only methodology for parking. 6) Service is now exceptionally slow. 7) The overpowering air freshener smell is still present. I must say they did make it right when we complained - comping bfast and happy hour, plus price matching current market rates which were $100 less than when we prebooked 6 months ago. Thanks Magnolia for the memories, because I'm not coming back.

I decided to stay here due to the possible tornado that was to come, and my gosh am I glad I did. Checking in was a breeze, the staff was very nice, friendly, knowledgeable and polite. Any questions you may have, they will have answers. Room: The room was just like the pictures. Nice, clean, carefully decorated, neat, stylish and more. If it's more than one of you I would recommend asking for more towels while at the front desk, (with just me I noticed I needed more facetowels) other than that it's perfect. Free cookies are from 8pm- 11pm in the lobby. The oatmeal cookies were DELICIOUS! Freshly baked too. Breakfast : Breakfast is on the second floor. You have a choice of buffet or menu items. For example French toast is $16 on the me menu, but the buffet is $18. On the buffet there is pancakes. If you want waffles, ask. It's included but they have to make for you. Same for omelette, they can make you your own. Fruit individual, fresh cut fruit, oatmeal, cereal and more. Melody was amazing. It was fun to see such a happy positive spirit so early in the morning. As soon as I sat down she was able to answer my questions and let me know everything. The other staff made sure to check on me, asking about drinks, coffee and more. The price for the buffet was nothing, considering how much you get for it. I would recommend coming here with family, friends, by yourself, and even for breakfast alone!

Very nice hotel. However, the control of homeless and beggars is out of control in the area. As soon as I stepped out of my truck in Valet I was being hounded for cash. The employees don't 'shoo' them away from the front door. Suggestions- Nighttime cookies at the lobby was great. Moose Out