Lauren B.
Yelp
I think it's fair to think one would be greeted when walking into a small retail store. That never happens at Mahina in Kihei. The store is tiny and they can clearly see you walking in, but greeting seems to be above them. Today, was no different. They have great, fresh styles and that's why I go back, but I typically don't buy because some of the staff seems aloof. I get uncomfortable being there, especially when they started talking about a customer who made a complaint against their co-worker Lia (sp?). Their personal opinions about how the customer was wrong and their defending their co-worker was much better suited for a private setting, as opposed to blasting it with other customers browsing. They offered no assistance or engagement, just gossip between themselves and a third person, a guest trying on clothes, who mentioned she worked as a hostess at a popular restaurant and that customers treat them like shi* and went on to ask rhetorically, would you like me to wipe your a**, too?
It was so uncomfortable being in there as a customer. I was shopping for an occassion and would have easily dropped 100+ dollars today, but was driven out by sales clerks, or should I just say 'clerks', who were more involved in their own mellow-drama. You're absolutely entitled to your own opinion, but if customer's get you that rattled, maybe being in customer service is the wrong line of business!