Mainport Hotel

The Hotel itself is amazing, the rooms are really beautiful and luxurious, the breakfast is great too and in theory so is the spa area with its pool. What wasn’t cool was that the pool was not possible to use for half our stay because supposedly it was broken - which obviously was a lie because then it suddenly worked but not for the guests but only for the a state of trance pool party.. the receptionist told us that it was broken for a month and said so on the website- which we checked and which wasn’t true either. Poor communication on that end.

Lack of Communication I had a very disappointing experience at this hotel. First, the bottle of sparkling wine that was supposed to be included in my booking was not provided until I specifically asked for it. This felt like an unnecessary hassle for something that should have been a given. Second, during my stay, the pool was completely inaccessible due to a private event for festival participants. What made this even more frustrating was that it was closed not only on the day of the party but also the day before, with no prior notice. There was absolutely no communication about this closure, which significantly impacted my stay. To make matters worse, when I called the reception for clarification, the staff was extremely unhelpful and rude. Their responses were dismissive, with a repeated “I don’t know” to every question I asked. This level of customer service is completely unacceptable for a hotel of this standard. Overall, I was very disappointed by the lack of organization, poor communication, and unprofessional service. I would not recommend this hotel to anyone expecting a smooth and enjoyable stay.

25 Oct 2024 - decent spa room (comes with a private sauna and jacuzzi). this room also grants you access to a key-controlled public sauna but there was no staff to control entry and enforce nudity rule. I was there for 2hours and not once did a staff come in to check or clean. the sauna resting beds are also terribly inappropriate for resting as they have no angle, are completely flat, and have no cushion (you lie on rattan). the lockers in the do not work and again, no staff are available to assist. breakfast was shit. the chairs were dirty. the morning sunlight shines directly into your eyes with no staff activating any curtains whatsoever. it is absurd that no one even does anything to better this already abhorrent quality of service. the alcove where we say also had a kitchen service door which constantly opens and closes automatically and makes a lot of noise. dirty dishes were piled high beside our table too, and this was near the damned door and near the food buffet. zero perks for Hilton honors members. not even a welcome drink at their bar which apparently was popular.

I booked this hotel specifically for my birthday celebration, expecting a relaxing and enjoyable stay. However, the hotel failed to disclose ongoing construction work, which significantly impacts the guest experience. After learning about the renovations through recent guest reviews, I reached out to request a refund or an alternative solution, as spending my birthday in a noisy construction zone was not what I signed up for. The hotel refused to acknowledge the issue, repeatedly hiding behind their "non-refundable" policy—even though they misrepresented the conditions at the time of booking. Instead of a fair resolution, I was offered breakfast and a bottle of cava—a poor attempt to compensate for an experience that was fundamentally ruined. Their so-called "solution" of rescheduling was also meaningless since my birthday would have already passed, making the stay completely pointless. A hotel of this caliber should prioritize transparency, fairness, and guest satisfaction. Instead, they chose deception and inflexibility. I strongly advise against booking here unless you want to risk being trapped in an unpleasant situation with no recourse. Absolutely disappointed and frustrated with the lack of customer service. Avoid this hotel.

We have just come home to Ireland after five nights in this beautiful hotel. The service, especially Rion ( hope I spelt here name correctly) who was working in the Restaurant. Such a lovely lovely lady. The breakfast was fantastic, a huge selection, the room was beautiful, spotless and spacious. There are metro and tram links right outside the hotel, so getting around was extremely easy. The shopping and food district are a short walk away. We had a wonderful stay. Already planning our return. Thank you so much.

Stayed here for 3 nights during a business trip. Hotel welcomes you with a nice reception area, there is lemon water for every guest. The room was good, quite spacious, and had lots of amenities needed for a business trip, such as: coffee machine (illy capsules - nice), iron desk with iron, kettle, storages for bags and normal size wardrobe for all your stuff. Bed was comfortable, king size. I was surprised by separate toilet, though. Bathroom is big, both shower and a bathtub, also with all needed amenities. Breakfast was of good quality - wide selection of food, corner with gluten products, eggs station where you can order what you want. Though, I must admit that breakfast is exactly the same everyday, so it gets boring after day 3 :) Also I would add more veggies. Other than that, I enjoyed my stay here and would definitely recommend this hotel!

We stayed at the Mainport Hotel over New Year’s (29.12.–1.1.) and were overall very disappointed, primarily due to the poor service and lack of structure. The service was chaotic and unprofessional throughout our stay. On December 31st, we went to the bar, where it took an unreasonably long time for anyone to serve us. When we ordered a strawberry mojito, we were told later it wasn’t available – no big deal. However, when we asked to order food, we were told the kitchen would close at 11 PM. At that time, it was only 10:20 PM, yet they refused to take our order. After we insisted, the server said we could order after all, but when we approached them again, they informed us the kitchen was now closed. The attitude of the staff, including the manager, was rude and dismissive, with no effort to address our concerns. At checkout, we were asked if we had taken a bottle of water from the minibar, which we hadn’t. The receptionist apologized for the issues during our stay and offered to waive the charge as a gesture of goodwill. However, we later discovered that the bottle was still charged 5,25 Euro to our credit card – another example of the disorganization we experienced throughout our stay. While the service was the main issue, the room itself also didn’t meet our expectations. The wallpaper was peeling in some areas, giving the room a dated and unpolished appearance. Additionally, we specifically booked expecting the whirlpool bathtub to be next to the bed with a view outside, as advertised on the hotel’s website. Instead, it was located in the bathroom, which was disappointing. Overall, the room photos on the website looked far better than the reality. In conclusion, the biggest problem with this hotel is its poor service and lack of organization, which made the stay frustrating and unenjoyable. Combined with the underwhelming room, the overall experience fell far short of what we expected from a hotel in this category. We would not recommend staying here.

This was my fifth stay at Mainport hotel. Since it’s been taken over by Hilton I’ve seen it go downhill. We stayed in a spa room, like always. They recently renewed it, (partially). When we came to check in at about 15:30 the queue was insane, the doubletree queue was empty. As I’m a Hilton Honors member and go to hotels very regularly, (Sometimes it’s a weekly thing) I expected to be able to check in through the doubletree desk as I was already checked in online, and have been there so many times. (This is possible at a lot of hotels.) This unfortunately wasn’t possible and we had to wait a long time for people checking out as well. Alright this can happen when everyone checks in and out at the same time. Then, we went to the room, which was recently renovated. (New ‘smart’ tv (which doesn’t allow streaming), new mirror without tv, new chairs, bed, flooring.) At first everything seemed ok, so we went to turn on the sauna. That’s when we found rose petals that had turned white (they had been there longer than a day) inside of our sauna… Which means it wasn’t cleaned thoroughly (we found others under the bed, also turned white…) There were blue stains on the shower floor presumably dried up shower gel. Then I wanted to use the toilet, but found out the toilet brush was literally cramped full of shit….. Then we went into the jacuzzi, which was to be fair very clean. When we went to bed to sleep we both got itchy from the sheets (remember we’ve stayed here more than once). That’s when we turned on the lights and saw that there were old blood stains on the sheets as well… After this very uncomfortable night, we went to enjoy the breakfast. (Which used to be great) We joined the breakfast at around 11:00, although it was still quite busy, not completely loaded but just a little busy, there was no bread. (This did get refilled about 30 mins later) The table and chairs were gross and literally stabilised on tissues???? Then when we went to check out there was an insane queue again. I handed over my stack of room keys to the double tree guy, told him I was not waiting for such a long time again and we won’t be coming back again… I must say I am really sad that it has come to this as this used to be my favourite hotel in the Netherlands, due to the location, the views, the service, the whole experience. As the experience has gone, due to the service being what it is currently (another example, I inquired about the massages and the employee just told me to read the pamphlet…), the gross state the hotel is in… This hotel is not worth the price anymore if you ask me.

Mainport Hotel is a Hilton affiliate. We stayed here for 3 nights when we visited Rotterdam and chose the King City XL room. The room was large, the bed was comfortable and the bathroom was nice (it had a whirlpool tub, walk-in shower and mirror TV). We did not dine in the restaurant but we did visit the bar for drinks and had a fun time. The hotel is located on the river Maas so it was beautiful seeing the views coming down the elevator each morning. It is also in a really good location to walk to places and to access public transit or a water taxi.

This hotel is a Design Hotels member and is so dark and dingy you almost need a flashlight at night. The beds and pillows are very uncomfortable and lumpy you better be careful going to the toilet/shower as there's a big lip you are sure to trip on countless times! They have no bar soaps only those dreadful wall mounted shower gel! When you shower the bathroom floor becomes a lake again you need to be careful not to fall. It's a personal injury lawyers dream as there are so many issues and they care so little. The minibar I got charged for items missing on checkin and never replaced. I will finish this disastrous stay with the TV it sucked plane and simple no CNN and intermittent service at best because of their great internet service. Go elsewhere this hotel sucks top to bottom!! Beware Marriott dumped them and they will be a Hilton property in a few weeks

This was probably the nicest hotel in a long trip to Europe. The room was huge and immaculate. It was in short walking distance to a lot of nice sites and places to eat. The bus stop was nearby. Our room even had a jacuzzi bathtub and a large shower. The price was very reasonable, but it might have been low due to covid. One negative was the price and quality of the food at the restaurant. Lots of price for little quality.

LOCATION perfect LOBBY : very nice PARKING: valet only BREAKFAST: buffet with good variety ROOM: very modern look. Love the wallpaper HALLWAYS: love the carpet! Bold and colorful on white walls BATHROOM: modern, love the Jacuzzi and bath salt. Perfect ending for. Relaxing night. BUT hate the shower. Small, and awkwardly water splash every where. Try to stay in different corner to avoid the splash but still the same. Luckily, I only stated for two night and can deal with it. TOILET: nicely separate from bathroom. AMENITIES: very good. Could use more larger foot towels since eater splash everywhere. OVERALL : very nice, love to come back to this hotel!

My second stay here. The first time -- I ordered room service before my morning flight and nearly missed our train because the room service never showed up. That was an incredibly frustrating experience last June. Although my room last time had a sauna. Not this time and that's ok because the bath tub was delightful. This time, I didn't do room service and just dined at the restaurant. The food at the Down Under is exceptional. The continental breakfast was satisfying. Room was comfy with ideal amenities. Down Under restaurant staff was always so attentive and highly professional--thank you restaurant staff! Only issue for me as an American is the toilet room was separated from the rest of the bathroom. You basically had to walk around the corner to wash your hands after using the John. Not convenient nor does it optimize hygiene. I'll continually go to this hotel whenever I'm in Rotterdam.

The food was perfect. The view and location was amazing and the staff were so friendly. I had a bless eating at this restaurant of the hotel Mainport by Inntel hotels.

If you stay in Rotterdam and appreciate some Luxury, comfort and design the Mainport hotel is one of the few options. Located at the Leuvehaven, a small harbor which looks like a museum. It is actually located next to the maritime museum and also offers a view over the Erasmus bridge that crosses the Maas River to the other side of town. Well located also for shopping and sight seeing. Even though the hotel claims to be five stars, I still have a four star feeling, or okay... four star plus. If you follow the book, yes, they might be five star with a great Spa, swimming pool, bar, restaurant etc. The rooms offer all you need, but are not really spacious. We had a spa room with sauna and whirlpool, very ok and the view is great. The room offers all amenities you might require, most of them for a price by the way, like a love kit (aka condom) or a fifty shades kit ;-). Everything is being thought of, which I like, but... It all comes with a price. They state it nicely, like 'would you like to take one home, we offer a brand new one at the reception' or 'opening is buying'. Very foolproof. Feels a bit like a room full of boobytraps . Even the mineral water, which I expect being complimentary at a five star hotel costs you 4,95 euro, but well, we are in the Netherlands and the tap water here is the best drinking water you can get around the world, so why bother. Then the service, and maybe that makes some of the 4 versus 5 stars experience happen. A lot of young people, probably still hotel school students. Not always very attentive or even giving you a welcome feeling. They just do their chores, not making real eye contact, etc. There was one very friendly housekeeping lady who gave me a totally different experience. She knows how to make quests feel like guests, always greeting and wishing us a good trip back home when we were walking towards the elevator with our suitcases. I hope the manager notices she is one of the few people working there who understands what hospitality means. Not that the others are rude, but they are just doing their job, not more. And the 'more' is what makes a five star experience. Breakfast is great by the way. With real honey from a honeycomb. But...also here, due to the setting, type of tables and service, for me the experience is not really five star. But I am terribly spoilt .

"SPG status not really Recognized " So I have stayed at this hotel several times in the past but I recently became a Platinum SPG member and they are offering a reward to members who stay at all the SPG brands this year so I thought since Design hotels just joined the franchise I would give the Mainport another shoot. When I checked in the manager said in fact we weren't eligible for our benefits that Design hotels and SPG are just "marketing partners" she showed me some piece of paper with the design hotel basically giving no benefits to their most loyal guests! I had wanted a suite upgrade, I was denied and told by the manager that they would rather sell it then give it to a loyal SPG member as a perk.... I stayed 6 nights and the suite stayed empty the entire time (I checked daily for my own information) I feel deceived, the only reason I booked this hotel was for the platinum benefits! Anyways I sucked it up for my stay, the FD staff are sort of cold and unfriendly and so was the manager trying nothing to try and make us feel welcomed or comfortable. My husband ordered a hamburger from the restaurant and when asked how he wanted it he said "well" when it came out it was a charcoal brick, absolutely uneatable! We showed our waiter he said well you wanted it that way! They made my husband a new one, that one came out raw and he told the waiter, he again blamed my husband saying he obviously wanted that way because he didn't want the burnt charcoal! We decided to leave and order food online! Totally horrible to mess up a burger twice, make us sit around hungry for 1.5hrs and then let us just leave without trying to do something to make it right!!! No follow up, nothing!!! And this is only the icing on top of the cake for the restaurant, I've had several bad food experiences at this hotel but this was the most recent! After the whole ordeal I got my points from SPG for the stay and they were completely wrong I was only given 175points instead of the 4,000 I was owed, I then had to spend over 1 hour with SPG CS to get them to allocate the points I was originally owed!!! Terrible service, terrible SPG partners but redeeming quality is the rooms, the rooms are very nice and I would have gave these guys a more favorable review if they would put more effort into Customer Service! Too bad there will never be a "next time for me!"

A really great hotel. Its very modern and has a Sauna and spa bath in the room. The hotel lobby had a great bar downstairs and one of the bartenders is a specialist in cocktails. Had one of the best Vodka Martinis in the world here. Has a very decent selection of scotch too. The breakfast buffet is very good with custom order eggs or pancakes if you want it. The subway just outside is very convenient too. Getting to Rotterdam Centraal is a breeze as its just 2 stops away. The rooms were very tidy and maintenance was second to none. My only criticism is they don't offer water (except if you buy the absurdly priced one from the minibar). If I get back to Rotterdam, this is definitely the place I will stay.

Fantastic hotel in Rotterdam. Everything was great, from friendly staff to comfortable big clean rooms to the spa. The spa was so good with the steam room, sauna and pool plus area for treatments. Can't wait to return!

It's called the Mainport Design Hotel and thats exactly what it is. Very well designed inside and very spacious...personell is very polite and well dressed. It's expensive but not too expensive.

This hotel is the real deal. Excellent rooms that comes with built in jacuzzis, TV's on the wall above the sink in the bathroom, very fancy fridge with drinks and snacks provided although they don't come for free and the rest of the hotel is just; wow. Swimming pool, TWO gyms, TWO saunas, relaxing spa, steam room, plenty of showers and locker spaces, fantastic breakfast buffet, and just excellent service really serves this place well. For any foreigners visiting, best recommendation I could give on where to stay. Yes it's pricey for a 5 star hotel, but if you want to live your life to the fullest on your vacation to Rotterdam, why not stop here?