Haven Hotel Rotterdam, Curio Collection by Hilton

Stayed at the Mainport in a king jr harbour view spa suite for one night with my husband for our 15th wedding anniversary. We arrived on the tram from central station which was incredibly easy and the stop was directly outside the hotel. We found a notice on the door saying we needed to use the Hilton hotel entrance next doort and checked in at the Hilton front desk. I'd emailed in advance wanting a early check in as I'd been a bit unwell and travelled overnight but this wasn't possible. I was also shocked to find that the Mainport hotel was completely under refurbishment and the bar and restaurant were closed with drapes covering reception and the entire hotel lobby. I'd known the pool was closed but this came as quite a shock. We had a drink at the Hilton and that had food, just a totally different vibe to what we were looking for.|We took the glass elevator to our room on the 6th floor which was fantastic. Big bed, lovely down bedding, great cosmetics, comfy mattress, sauna, spa bath and fantastic shower with excellent power. The view was incredible!|Our only issue with the room was that the spa bath was broken and didn't bubble. I told reception and followed up with an email but no offer of compensation was offered which is a shame, when you pay over 200 euros a night and the main feature is broken I'd have expected some extra Hilton honour points or something adding to my account. The cocktail bar and restaurant being closed too was a bit of an unexpected issue and to be made more clear. |This will be worth it when the renovations are finished. Great location and would recommend.

Overall, the experience for me was Great! The front receptionist was kind and informative. She recommended nearby places to visit. On the Hilton App, it shows me what services this hotel offers. The tub in my room worked; I had no issues with the jets. I couldn't hear anyone, so the walls were solid, and there was no noise penetration. The rooms are spacious and eco-friendly, and the beds are comfortable. I used their gym and spa; everything was clean and up to date. I recommend this place for those who want to explore the city, enjoy the ambience when they return from their day, and relax in their rooms.

My partner and I booked the hotel for a one night stay. I booked a sauna room. I read reviews and was so excited for my stay, but unfortunately did not have a great experience. Upon check-in, no one was available to help us out with luggage. Then, the front desk attendant kept whispering and I couldnt hear her. She was rude and seemed bothered by my basic questions. She informed me there was no valet for parking. I said I read there was valet and then she said it was full. After some pressing she told me where a nearby parking garage was. She didnt give us any information about the hotel and was really rude answering my questions. When we finally got up to the room it didnt look like the pictures advertised. Luckily the bath and sauna worked great and we loved that. We wanted to go to the hotel restaurant but the reviews were terrible. In the morning we ordered room service. It came on time but was different than what we ordered. The eggs were fake eggs (the kind poured out the carton) and the boiled eggs were cold. Despite ordering french toast and pancakes we didnt get it. Ordered fried eggs didnt get them. Then as I was eating the fake scrambled eggs i noticed a large black hair. I called the front desk. They put me on hold then I talked to the restaurant. Luckily they refunded me the charge for one of the breakfasts. The beds were comfy and the view was good. Location is great. Service was pretty rough and really damped our experience. They shouldn’t advertise as a 5 star hotel. It simply isnt up to par.

The hotel is perfectly located, close to everything you might need. The views of the port and city lights at night were a real highlight. I also appreciated the security measures—card key access for the elevator and a physical lock inside the room added peace of mind. Staff were professional and everything went smoothly

This is the perfect hotel, the rooms are very very beautiful with a very nice view. It was very clean and the staff is very nice and helpful. The price is okay for this quality. I will definitely be coming back as it was one of the best experiences in a hotel. The only downside was that the pool was closed because of renovations but it was not a big issue at all. I recommend.

I have to say the Hotel and my stay was really good, I walked into room which had a fab view of the harbour and felt wow, they had decorated room with petals which had been pre arranged by my partner at a cost and unfortunately they billed it twice which was corrected when we returned home. The hotel is clean and arty especally carpets in the hallway. When you enter the reception which is light and airy there are two queues one for Mainport and one for Hilton. The hotel is located right by the metro which is brilliant and we caught train from central station after arrived by Eurostar. Staff are friendly and helpful but we really had to ask a lot of questions but we got there in the end especially when it came to booking water taxis, we just needed a bit of help. But it is fairly easy when you download the app for the taxis. All the sites are walking distance approximately 20 mins. Great shops near the hotel too. We stayed for 3 days but wish we had 4 full days. The restaurant outside is Kyatcha and is beautiful and would recommend for a special occasion, the food, ambience, service and cocktails are excellent. We had breakfast one morning and it was lovely, the chef at the omelette station is fun and engaging with everyone. One morning we booked the pancake cruise and it was fun and filling. Our room had a whirlpool bath and it was beautiful. Loved our room on the 5th floor. Attempted to go to the gym but couldn't get the treadmill to work and it was boiling. I would definitely return to this hotel.

We stayed at Mainport Hotel Rotterdam for one night and overall had a pleasant experience. The room was clean, spacious, and beautifully designed. One of the highlights was definitely the view — it was truly stunning, especially in the evening when the city lights reflected on the water. However, we found the breakfast to be a bit underwhelming. While there were enough options, the quality and taste didn’t quite match the high standard set by the rest of the hotel. It felt more like a standard buffet rather than something you’d expect from a 5-star hotel. Still, the staff were friendly and helpful, and the location is perfect for exploring the city. We would consider staying here again, especially for the comfortable rooms and great views

Please note: I visited in 05/16, but unfortunately, that time frame cannot be selected.||Overall, a very good stay. The hotel is clean, staff are polite and helpful, and the location is convenient. A few minor things could be improved, but nothing that significantly affected my experience. Would definitely consider staying again.

Mainport Hotel is a Hilton affiliate. We stayed here for 3 nights when we visited Rotterdam and chose the King City XL room. The room was large, the bed was comfortable and the bathroom was nice (it had a whirlpool tub, walk-in shower and mirror TV). We did not dine in the restaurant but we did visit the bar for drinks and had a fun time. The hotel is located on the river Maas so it was beautiful seeing the views coming down the elevator each morning. It is also in a really good location to walk to places and to access public transit or a water taxi.

This hotel is a Design Hotels member and is so dark and dingy you almost need a flashlight at night. The beds and pillows are very uncomfortable and lumpy you better be careful going to the toilet/shower as there's a big lip you are sure to trip on countless times! They have no bar soaps only those dreadful wall mounted shower gel! When you shower the bathroom floor becomes a lake again you need to be careful not to fall. It's a personal injury lawyers dream as there are so many issues and they care so little. The minibar I got charged for items missing on checkin and never replaced. I will finish this disastrous stay with the TV it sucked plane and simple no CNN and intermittent service at best because of their great internet service. Go elsewhere this hotel sucks top to bottom!! Beware Marriott dumped them and they will be a Hilton property in a few weeks

This was probably the nicest hotel in a long trip to Europe. The room was huge and immaculate. It was in short walking distance to a lot of nice sites and places to eat. The bus stop was nearby. Our room even had a jacuzzi bathtub and a large shower. The price was very reasonable, but it might have been low due to covid. One negative was the price and quality of the food at the restaurant. Lots of price for little quality.

LOCATION perfect LOBBY : very nice PARKING: valet only BREAKFAST: buffet with good variety ROOM: very modern look. Love the wallpaper HALLWAYS: love the carpet! Bold and colorful on white walls BATHROOM: modern, love the Jacuzzi and bath salt. Perfect ending for. Relaxing night. BUT hate the shower. Small, and awkwardly water splash every where. Try to stay in different corner to avoid the splash but still the same. Luckily, I only stated for two night and can deal with it. TOILET: nicely separate from bathroom. AMENITIES: very good. Could use more larger foot towels since eater splash everywhere. OVERALL : very nice, love to come back to this hotel!

My second stay here. The first time -- I ordered room service before my morning flight and nearly missed our train because the room service never showed up. That was an incredibly frustrating experience last June. Although my room last time had a sauna. Not this time and that's ok because the bath tub was delightful. This time, I didn't do room service and just dined at the restaurant. The food at the Down Under is exceptional. The continental breakfast was satisfying. Room was comfy with ideal amenities. Down Under restaurant staff was always so attentive and highly professional--thank you restaurant staff! Only issue for me as an American is the toilet room was separated from the rest of the bathroom. You basically had to walk around the corner to wash your hands after using the John. Not convenient nor does it optimize hygiene. I'll continually go to this hotel whenever I'm in Rotterdam.

The food was perfect. The view and location was amazing and the staff were so friendly. I had a bless eating at this restaurant of the hotel Mainport by Inntel hotels.

If you stay in Rotterdam and appreciate some Luxury, comfort and design the Mainport hotel is one of the few options. Located at the Leuvehaven, a small harbor which looks like a museum. It is actually located next to the maritime museum and also offers a view over the Erasmus bridge that crosses the Maas River to the other side of town. Well located also for shopping and sight seeing. Even though the hotel claims to be five stars, I still have a four star feeling, or okay... four star plus. If you follow the book, yes, they might be five star with a great Spa, swimming pool, bar, restaurant etc. The rooms offer all you need, but are not really spacious. We had a spa room with sauna and whirlpool, very ok and the view is great. The room offers all amenities you might require, most of them for a price by the way, like a love kit (aka condom) or a fifty shades kit ;-). Everything is being thought of, which I like, but... It all comes with a price. They state it nicely, like 'would you like to take one home, we offer a brand new one at the reception' or 'opening is buying'. Very foolproof. Feels a bit like a room full of boobytraps . Even the mineral water, which I expect being complimentary at a five star hotel costs you 4,95 euro, but well, we are in the Netherlands and the tap water here is the best drinking water you can get around the world, so why bother. Then the service, and maybe that makes some of the 4 versus 5 stars experience happen. A lot of young people, probably still hotel school students. Not always very attentive or even giving you a welcome feeling. They just do their chores, not making real eye contact, etc. There was one very friendly housekeeping lady who gave me a totally different experience. She knows how to make quests feel like guests, always greeting and wishing us a good trip back home when we were walking towards the elevator with our suitcases. I hope the manager notices she is one of the few people working there who understands what hospitality means. Not that the others are rude, but they are just doing their job, not more. And the 'more' is what makes a five star experience. Breakfast is great by the way. With real honey from a honeycomb. But...also here, due to the setting, type of tables and service, for me the experience is not really five star. But I am terribly spoilt .

"SPG status not really Recognized " So I have stayed at this hotel several times in the past but I recently became a Platinum SPG member and they are offering a reward to members who stay at all the SPG brands this year so I thought since Design hotels just joined the franchise I would give the Mainport another shoot. When I checked in the manager said in fact we weren't eligible for our benefits that Design hotels and SPG are just "marketing partners" she showed me some piece of paper with the design hotel basically giving no benefits to their most loyal guests! I had wanted a suite upgrade, I was denied and told by the manager that they would rather sell it then give it to a loyal SPG member as a perk.... I stayed 6 nights and the suite stayed empty the entire time (I checked daily for my own information) I feel deceived, the only reason I booked this hotel was for the platinum benefits! Anyways I sucked it up for my stay, the FD staff are sort of cold and unfriendly and so was the manager trying nothing to try and make us feel welcomed or comfortable. My husband ordered a hamburger from the restaurant and when asked how he wanted it he said "well" when it came out it was a charcoal brick, absolutely uneatable! We showed our waiter he said well you wanted it that way! They made my husband a new one, that one came out raw and he told the waiter, he again blamed my husband saying he obviously wanted that way because he didn't want the burnt charcoal! We decided to leave and order food online! Totally horrible to mess up a burger twice, make us sit around hungry for 1.5hrs and then let us just leave without trying to do something to make it right!!! No follow up, nothing!!! And this is only the icing on top of the cake for the restaurant, I've had several bad food experiences at this hotel but this was the most recent! After the whole ordeal I got my points from SPG for the stay and they were completely wrong I was only given 175points instead of the 4,000 I was owed, I then had to spend over 1 hour with SPG CS to get them to allocate the points I was originally owed!!! Terrible service, terrible SPG partners but redeeming quality is the rooms, the rooms are very nice and I would have gave these guys a more favorable review if they would put more effort into Customer Service! Too bad there will never be a "next time for me!"

A really great hotel. Its very modern and has a Sauna and spa bath in the room. The hotel lobby had a great bar downstairs and one of the bartenders is a specialist in cocktails. Had one of the best Vodka Martinis in the world here. Has a very decent selection of scotch too. The breakfast buffet is very good with custom order eggs or pancakes if you want it. The subway just outside is very convenient too. Getting to Rotterdam Centraal is a breeze as its just 2 stops away. The rooms were very tidy and maintenance was second to none. My only criticism is they don't offer water (except if you buy the absurdly priced one from the minibar). If I get back to Rotterdam, this is definitely the place I will stay.

Fantastic hotel in Rotterdam. Everything was great, from friendly staff to comfortable big clean rooms to the spa. The spa was so good with the steam room, sauna and pool plus area for treatments. Can't wait to return!

It's called the Mainport Design Hotel and thats exactly what it is. Very well designed inside and very spacious...personell is very polite and well dressed. It's expensive but not too expensive.

This hotel is the real deal. Excellent rooms that comes with built in jacuzzis, TV's on the wall above the sink in the bathroom, very fancy fridge with drinks and snacks provided although they don't come for free and the rest of the hotel is just; wow. Swimming pool, TWO gyms, TWO saunas, relaxing spa, steam room, plenty of showers and locker spaces, fantastic breakfast buffet, and just excellent service really serves this place well. For any foreigners visiting, best recommendation I could give on where to stay. Yes it's pricey for a 5 star hotel, but if you want to live your life to the fullest on your vacation to Rotterdam, why not stop here?