weam A.
Google
This hotel is supposed to be a 5-star property, but my experience was extremely disappointing.
The bed was incredibly small — basically a narrow single bed (around 70–80 cm wide). Every time I tried to turn in my sleep, I almost fell off.
Housekeeping was very poor. Tissues were not replaced even though we repeatedly asked for them. Bathrobes were not changed or replaced with clean ones, and the room was not cleaned properly.
All the heaters in the room were broken, which made the stay very uncomfortable.
I paid 1,000 euros in advance before arriving. However, when I checked in, they charged me the full amount again and denied that any amount had already been taken. When I tried to explain the issue, the staff were laughing and did not take my complaint seriously at all.
I also emailed the hotel through their website, and after several days, I still haven’t received any response.
I do not recommend staying at this hotel. It is absolutely not worth the money paid.