Jeremy C.
Yelp
When I arrived at the restaurant, the way in which I was greeted and taken to my table make me feel worse - I wish the waitress had taken the time to ask whether we wanted to eat or just get drinks, and could have warned us not to sit outside if they were supposed to no longer serve food outside.
I could not hear what the waitron said besides that we were not welcome anywhere in the restaurant - there were tons of free tables without reservation signs on them, but somehow we met the trainee with one big attitude.
The physical condition of the menu was easy to read and understand, for most part.
I could form a good idea of what I order from the descriptions and language in the menu except for serving sizes.
The waitron was unable, though, to answer all my enquiries, and didn't react to questions meant to coach him in the right direction.
When the waitron served my food, it make me feel not good as I felt very unwelcome.
The food does not live up to the promises made in the restaurant's promotional material, advertising and menu, because serving sizes are smaller than they should be.
The standard of the waitron's service was ugly, to speak the truth, though this may be management's fault for hiring an incompetent waitron and an even more immature and incompetent head waiter.
My experience of the billing process from asking for it to paying it was ok.
What was my overall experience of the visit to the restaurant was ugly because I didn't get treated the way I was expecting to get treated.
I think was the restaurant staff's experience of our visit was probably bad (though they could have learnt out of it), since I explained to the incompetent head waiter our issue after our waitron complained about our feedback, and somehow the head waiter didn't know how to take the criticism - he said his boss didn't care. Some big attitude right there