D288
Google
Having stayed at Maison Colbert Melia previously with great satisfaction, I returned for a three-night June visit expecting the same quality service. This experience was profoundly disappointing and represents a dramatic decline in standards.||Our journey began poorly with a 12-hour Eurostar delay from Amsterdam, forcing us to stand for six hours on a replacement train before arriving at 3 AM instead of our scheduled 4:30 PM check-in. Despite these challenging circumstances and our exhaustion (traveling with our dog), the hotel’s response was inadequate.||The assigned room, while advertised as having a partial Notre Dame view, was impractically small with no proper luggage storage, forcing us to live out of suitcases placed on the floor. ||Most concerning was the complete absence of pet amenities despite paying €50 nightly pet fees and providing advance notice - no bed, bowls, waste bags, or treats were provided.|Service inconsistencies were troubling throughout our stay. ||Front desk staff displayed unprofessional behavior, with one senior employee showing clear bias in greeting only select guests while ignoring others entirely. Other staff members remained glued to computers, offering no acknowledgment to arriving or departing guests.||Operational problems compounded our frustration. Key cards malfunctioned three times, requiring repeated trips to reception with our pet. ||Despite paying an additional €300 for late checkout until 5:30 PM (due to flight delays), internet and television services were terminated at 1 PM. ||Housekeeping staff created constant hallway disruptions with loud conversations and extended cleaning periods that prevented any peaceful rest.||The €600 nightly rate, combined with pet fees, represents extremely poor value given these service failures. ||Even basic room service disappointed - our avocado toast arrived with spoiled fruit, rendering breakfast inedible.||This stay was a stark contrast to my previous positive experience. I cannot recommend this property and will seek alternative accommodations for future Paris visits.