panchaya T
Google
Disappointing Experience for a 7-Night Stay
I stayed at this hotel for 7 nights, which was a significant investment for me. Unfortunately, the experience did not meet my expectations.
On the first day, I was shocked to find that the toilet seat had not been properly cleaned — there were visible urine stains on the seat, which was extremely unhygienic. Additionally, my personal hair towel went missing on the first night. While I understand this may have been a misunderstanding, I reported it to the reception, but nothing was done, and there was no follow-up.
Throughout the stay, there were inconsistencies with housekeeping — on some days, the room was simply not cleaned at all.
To make things worse, I accidentally left behind a personal item when checking out. I emailed the hotel asking them to check and offered to cover any postage fees to have it returned. However, the response I received was simply that nothing had been found, without any effort to look into the matter further.
This was an 8-day trip, and I had chosen this hotel with trust and high hopes. Sadly, it ended in deep disappointment. I truly hope the management takes guest feedback more seriously in the future.