Sara Khan
Google
Maison Nefertari is a truly beautiful salon — elegant, well-curated, and offering a luxurious atmosphere. I absolutely love their Moroccan bath, massages, facials, and their manicure/pedicure services, which are always exceptional. The staff is warm and professional, and the receptionist deserves special mention for her efforts to manage my concerns.
That said, I’ve unfortunately had the same disappointing issue on two separate visits. After the Moroccan bath, my hair is left soaking wet, and I’m expected to continue with massages and facials. By the end, my hair is completely knotted, and I’m left uncomfortably cold in the salon.
I requested a simple solution — a quick scalp dry or even just a clean comb. Instead, I was offered a used comb with hair in it and told to dry my hair myself. For a salon of this standard, I feel this isn’t an acceptable response. I wasn’t asking for a full blowout, just a basic courtesy to ensure comfort during treatments that can last several more hours.
I do hope the management takes this feedback seriously, because I genuinely enjoy many of their services and would love to return if this concern is addressed.