MAISON NÔ

Room pictures not representative of actual rooms - Beware I would like to address a formal complaint regarding my latest stay at Maison No hotel Lyon on 7-8 January I booked a ‘standard room’ based on illustration pictures showing a room with a proper size window located next to bed. As there was also another room option so-called ’without Daylight’, I was confident that booking this one would let me enjoy a quite decent space with decent opening to the outside. However when I checked in I was allocated a room where the window was extremely small and located in an impossible place, at a remote and fully obstructed location in a side corner and very high up - making the room completely blind - see pictures I took I complained immediately to hotel staff but they told me they were full and unable to give me another room with proper window and daylight, even though I complained that the room did absolutely not reflect what I had booked.

A wonderful experience staying here! The hotel is very modern and the room was very clean and everything was brand new. Super location, making it easy to get around. Metro was 3 min walk away. The staff were delightful, so helpful and welcoming. On top of this, the rate meant this was also extremely good value for money. Absolutely loved this hotel. Will be back!

Very disappointed with the lack of flexibility and empathy. I contacted the hotel almost three weeks in advance to modify my stay due to an unexpected change in my flight. Despite notifying them with plenty of time, they refused any change or adjustment, hiding behind the non-refundable rate, even though most hotels show a minimum of understanding in situations like this. This is the first time I pay fully in advance so far ahead, and also the first time a hotel shows zero willingness to help, especially considering the circumstances were beyond my control. A higher level of customer care, humanity, and flexibility would have been expected from a hotel of this category. Unfortunately, I cannot recommend it.

We had a fantastic stay at this hotel in Lyon. The rooftop bar, sauna and fitness room were all excellent. Upon arrival, we were met by an incredibly helpful chap at reception who went above and beyond.

We stayed for two nights and the property was clean, modern, and staff spoke perfect English. Convenient to the metro, and centrally located for a very reasonable price, we really enjoyed our stay here and would come again! (Unsure why reviews were low on TripAdvisor, made me second guess the booking at first but the Expedia reviews are accurate!)

Worst hotel experience. No night stand. Completely not user friendly. Receptionist is clueless. The room is ridiculously small. I messaged them a week before to ask for 2 duvets but only one is there. When I asked she said she will do her best yet no duvet showed up at all. All around just really really awful hotel. Do not book it!!! Beware!!!

We really enjoyed our stay at MAISON NÔ hotel. The staff were especially warm, welcoming, and helpful. The hotel is in the perfect location to explore Lyon: in the heart of a district with many restaurants, shops, and sites while also located on a quiet street. Our room was modern and spotlessly clean. It was also a plus to be able to return to our cool and comfortable room when the temperatures soared.

We enjoyed our stay in Maison No. It’s in great central area and it’s very convenient to get to. Rooms are clean and comfy, service are nice, staffs are lovely. We also tried the rooftop bar, not our taste but.